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Chatbox by Prompt.io offers a range of features that have been highly valued by users. The simplified Chatbox process has made it easy for …
Starting at $1,000 per month
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What is Prompt.io?
Prompt.io is a P2P texting platform designed to help campaigns connect with constituents at scale. According to the vendor, the platform streamlines the process of engaging with audiences through text messaging. It offers a user-friendly interface and customizable features. Prompt.io caters to organizations...
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$1,000
Cloud
per month
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Prompt.io?
Prompt.io is a P2P texting platform designed to help campaigns connect with constituents at scale. According to the vendor, the platform streamlines the process of engaging with audiences through text messaging. It offers a user-friendly interface and customizable features. Prompt.io caters to organizations of all sizes, from small local charities to national campaigns and major businesses.
Key Features
Streamlined 10DLC process: According to the vendor, Prompt.io simplifies the setup and management of 10DLC (10-Digit Long Code) texting, allowing campaigns to efficiently engage with their audience through personalized text messages.
Simple and intuitive interface: Prompt.io offers a user-friendly interface, which the vendor says makes it easy for users to navigate and utilize the platform's features for efficient campaign management and messaging.
Affordable and reliable platform: According to the vendor, Prompt.io provides budget-friendly pricing plans without compromising on reliability, offering an affordable solution for organizations' texting needs.
Real-time engagement metrics: Prompt.io allows users to access real-time engagement metrics, enabling them to monitor and analyze the effectiveness of their text messaging campaigns for data-driven decision making and optimization.
Custom pricing plans: According to the vendor, Prompt.io offers custom pricing plans tailored to fit the specific needs and requirements of different organizations, providing them with access to the platform's features and benefits within their budget.
Experienced account managers: Prompt.io provides dedicated account managers who offer personalized assistance and guidance, ensuring a smooth experience throughout the campaign, as claimed by the vendor.
Sync contacts with leading CRMs: According to the vendor, Prompt.io seamlessly integrates with leading CRM systems, allowing users to sync their contacts and conversations for efficient contact management and streamlined workflows.
10-Digit Long Code (10DLC): Prompt.io's fully registered 10DLC texting channel, as claimed by the vendor, ensures outstanding deliverability and high engagement rates, making it an ideal choice for political campaigns and advocacy groups.
Toll Free A2P: Prompt.io offers a toll-free A2P (Application-to-Person) texting channel, which the vendor states allows businesses to utilize their existing toll-free numbers for consistent and reliable customer service, marketing, and sales messaging.
HD MMS Optimization: According to the vendor, Prompt.io's HD MMS (Multimedia Messaging Service) optimization enhances the delivery of visual content, providing users with engaging and interactive messaging experiences that capture their audience's attention.
Prompt.io Features
- Supported: 2-Way Messaging
- Supported: Automated Responses
- Supported: Contact Management
- Supported: MMS
- Supported: Mass Texting
- Supported: Message Personalization
- Supported: Polls/Voting
- Supported: Reporting/Analytics
- Supported: SMS Messaging
- Supported: Scheduled Messaging
- Supported: Text-to-Win
- Supported: Chat/Messaging
- Supported: Alerts/Escalation
- Supported: Call Center Management
- Supported: Customer Database
- Supported: Customer History
- Supported: Live Chat
- Supported: Multi-Channel Communication
- Supported: Performance Metrics
- Supported: Self Service Portal
- Supported: Social Media Integration
- Supported: Support Ticket Management
- Supported: Surveys & Feedback
- Supported: Virtual Assistant
- Supported: CRM
- Supported: Customizable Branding
- Supported: Engagement Tracking
- Supported: Push Notifications
- Supported: SMS Marketing
Prompt.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Chatbox by Prompt.io offers a range of features that have been highly valued by users. The simplified Chatbox process has made it easy for users to find the coverage that best suits their needs, providing a seamless and professional communication experience with customers. Whether it's through calls or texts, Chatbox accommodates the preferred method of communication for customers, resulting in more responses compared to traditional channels like calls and emails. This has proven to be an effective way to connect with customers in real time and decrease the number of unresponsive files.
The software's ease of use and integrated support solution have been game-changers for teams, leading to a 40% increase in efficiency. Additionally, Chatbox allows for interaction with anyone seeking answers about the company's solutions, improving customer engagement and closing rates. The ability to keep a log of messages sent and received in one space has been particularly beneficial, ensuring easy access to communication history.
Moreover, users have praised the Chatbox team for being responsive, communicative, and actively seeking user feedback to improve the service. This commitment to understanding and addressing users' needs has fostered a positive experience with the product. Overall, Chatbox has proven to be a valuable tool for businesses looking to simplify their communication processes while increasing customer engagement and team efficiency.
Efficiency: Users appreciate the speed to market and smart UI of Prompt.io, allowing them to quickly find the right insurance and achieve higher conversion rates. The agile Chatbot software drastically reduces time to market from months to just a few days, resulting in increased efficiency for users.
Customizability: Users highly value the flexibility and customizability of Prompt.io's platform. They find it easy to adapt the software to their specific needs, making it a valuable tool for their business.
Partnership Mentality: Users love the partnership mentality of Prompt.io. They feel that the company truly invests in their success by providing innovative solutions and excellent customer support. This commitment is appreciated by users who see Prompt.io as more than just a vendor but as a long-term partner focused on their success.
Lack of Mass Texting Feature: Some users have expressed frustration with the inability to send the same text as a mass message, forcing them to individually send messages to multiple recipients. This process is seen as time-consuming and inconvenient.
Inadequate User Interface: Several reviewers have mentioned that the chatbox user interface could be improved. They point out the absence of autocorrect and read confirmation on the website, which can lead to frustration when messages are sent prematurely. Users feel that these features would greatly enhance their experience.
No Undo Message Functionality: Users have reported that there is no option to undo or retract sent messages within the software. As a result, they sometimes find themselves having to apologize for sending incorrect texts and then sending an additional message with the correct content.
Users of Chatbox have provided several recommendations based on their experiences with the tool. Some of the common recommendations include exploring different use cases to figure out the best way to utilize Chatbox, maintaining caution when using it across departments to avoid confusion or miscommunication, and analyzing sales conversion rates of other companies using Chatbox to gain insights into its effectiveness in connecting with prospects efficiently. Overall, users appreciate Chatbox's instant app technology for its simplicity, ease of use, and ability to save time in connecting with prospects and providing timely information.