Provana IPERFORM Analytics

IPA (IPERFORM Analytics) provides a single source of truth by automating data collection and consolidation from disparate systems. The solution provides insight into transaction status, call center operations, reporting status and more, all within a single dashboard. With this business-wide intelligence, IPA helps users forecast productivity and profitability based on parameters like collection trends, seasonality and propensity-to-pay data. The vendor states that when it is combined with agent scoring and productivity monitoring, IPA customers see their average payment expectations increase.