Name: Provana IPERFORM Analytics
Author: Provana

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Changelog

Mind Mapping

Service Mesh

Text Editors

Development

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Desktop Publishing

Diagramming

Enterprise Feedback Management

Interactive Voice Response (IVR)

Smart Spaces

Enterprise

Accounting

Payment Hubs

Finance and Accounting

360 Degree Feedback Software

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Bot Mitigation

Cloud Storage

Data Center Power

Data Virtualization

Endpoint Security

File Sync and Share

Fraud Detection

Governance, Risk & Compliance

HTML Editors

IT Operations Analytics

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Troubleshooting

Object Storage

Routers

Smart Contracts

Storage Area Network

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Contact Center

Content Management

Email Marketing

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Headless eCommerce

Intelligent Virtual Assistant

Sales Acceleration

Sales

Data Loss Prevention

Database Security

Security

Building Information Modeling (BIM)

Fleet Maintenance

Homeowner's Association (HOA) Management

Hotel Management

Law Practice Management

Online Fax

Public Transportation

Vertical-Specific

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IPA (IPERFORM Analytics) provides a single source of truth by automating data collection and consolidation from disparate systems. The solution provides insight into transaction status, call center operations, reporting status and more, all within a single dashboard. With this business-wide intelligence, IPA helps users forecast productivity and profitability based on parameters like collection trends, seasonality and propensity-to-pay data. The vendor states that when it is combined with agent scoring and productivity monitoring, IPA customers see their average payment expectations increase.

Qlik Sense® is a self-service BI platform for data discovery and visualization. It supports a full range of analytics use cases—data governance, pixel-perfect reporting, and collaboration. Its Associative Engine indexes and connects relationships between data points for creating actionable insights.

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Standard

Premium

Qlik Sense (On-Premise)

Qlik Cloud Analytics (Qlik Sense)

Zoho Analytics is a self-service BI and analytics platform that uncovers patterns, spots emerging trends, tracks business metrics, and detects anomalies. Designed for ease of use, it enables business users to create reports and dashboards independently, without relying on IT.

Zoho Analytics

Provana IPERFORM Analytics

Embedded Business Intelligence (BI)

<table><tbody><tr><td><b><i>Provana</i></b>
  offers cutting-edge technology platforms and a large global workforce with
  depth and breadth of experience across the collection life cycle. Provana
  delivers products like <u>compliance management system, collection resolution
  apps, speech analytics platform, business analytics dashboards and a reliable
  workforce specifically trained for your needs.</u> <br>Our call center speech analytics <i><u>(ICAP - Integrated Call Analytics
  Platform)</u></i> offers AI-powered call monitoring that’s significantly more affordable
  than the competition. Partnering with CallMiner, we’ve built a speech
  analytics platform that automatically monitors and objectively scores every
  call, providing deep insight into which calls to focus on and drastically
  reducing the need for internal monitoring.<br>
    ICAPs innovative features help transform your call center by increasing
  productivity and decreasing costs, providing affordable cutting-edge
  technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP®
  can help improve productivity, performance and profitability by:<br><ul><li>
    Gathering larger data sets, allowing you to identify trends faster</li><li>
    Improving call quality and customer relationships</li><li>
    Increasing call volume per agent by 20%</li><li>
    Identifying winning methods that can be turned into best practices</li><li>
    Eliminating the time spent manually monitoring calls and providing
  feedback</li><li>
    Reducing customer complaints by 50%</li></ul></td></tr></tbody></table>

Provana

BI Platform

Live Connection to External Data

Snapshot of External Data

In-memory data model

ETL Capability

ETL Scheduler

BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

Pixel Perfect reports

Pixel Perfect reports are highly-formatted reports with graphics and ability to preview the report before printing.

Customizable dashboards

Customizable dashboards are dashboards providing the builder some degree of control over the look and feel and display options.

Report Formatting Templates

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

Drill-down analysis

Drill down analysis is the ability to get to a further level of detail by going deeper into the hierarchy.

Formatting capabilities

Ability to format output e.g. conditional formatting, lines, headers, footers.

Predictive modeling

Predictive modeling is the ability to build future forecasting models.

Report sharing and collaboration

Report sharing and collaboration is the ability to easily share reports with others.

Data Discovery and Visualization

Data Discovery and Visualization is the analysis of multiple data sources in a search for patterns and outliers and the ability to represent the data visually.

Pre-built visualization formats (heatmaps, scatter plots etc.)

Pre-built visualization formats are canned visualization types that can be selected to visualize different kinds of data.

Location Analytics / Geographic Visualization

Location analytics is the visualization of geographical or spatial data.

Predictive Analytics

Predictive Analytics is the ability to build forecasting models based on existing data sets.

Support for Machine Learning models

Machine learning refers to computer programs that can learn when exposed to new data.

Pattern Recognition and Data Mining

Pattern recognition and data mining mean the ability to recognize hidden patterns in large quantities of data.

Integration with R or other statistical packages

Access Control and Security

Access control means being able to determine who has access to which data.

Multi-User Support (named login)

Named model access means that users have access based on name and password.

Role-Based Security Model

Role-based access means that access to data is determined by job or position in the corporation.

Multiple Access Permission Levels (Create, Read, Delete)

Multiple access permission levels means that different levels of users have different rights.

Single Sign-On (SSO)

Allows users to use one set of login credentials to access multiple applications

Application Program Interfaces (APIs) / Embedding

APIs are a set of routines, protocols, and tools for used for embedding one application in another

REST API

REST is an architecture style for designing networked applications

Javascript API

iFrames

An iFrame is an HTML document embedded inside another HTML document on a website

Java API

A Java application programming interface (API) is a list of all classes that are part of the Java development kit (JDK)

Customizable Platform (Open Source)

A customizable, open source API Gateway is a fast and scalable type of API

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Provana IPERFORM Analytics

Overview

What is Provana IPERFORM Analytics?