Qollective.CX

Qollective.CX, offered by Quantiphi, is an AI-first Total Experience Transformation platform designed to modernize and simplify experience management for organizations across various industries. According to the vendor, this solution caters to professionals and industries such as healthcare, banking, insurance, telecommunications, and the public sector. Qollective.CX aims to meet the diverse needs of businesses of all sizes by offering a range of features and capabilities.

Key Features

PAM (Post Procedure Assistant Manager): According to the vendor, PAM monitors patients' wellness and recovery post-discharge by creating schedules based on outpatient protocols. It provides timely reminders for medication, diet, and exercise. PAM is also enabled with the Healthcare Insights API.

CORA (Clinical trial Outcome & Reporting Assistant): The vendor states that CORA assists clinical trial participants throughout the process and monitors trial outcomes. It supports outbound and inbound calling with OCR capabilities powered by Doc AI. CORA offers prebuilt and customizable flows for managing adverse reactions, as well as institutions and patient management features.

IBA (Intelligent Banking Assistant): The vendor claims that IBA assists customers with retail or consumer banking queries. It manages FAQs and service requests, including password resets and customer account management. IBA also offers OCR capabilities enabled by Doc AI.

INAS (Intelligent Insurance Assistant): According to the vendor, INAS assists customers with insurance plans and policies. It provides automated application workflows and integration with knowledge bases. INAS also offers real-time OCR and DocuSign integration, along with customer account management and product recommendation.

PACE (Public & Citizen Assist): The vendor states that PACE guides citizens with policies, donations, and service requests. It offers templatized feedback forms and outbound communications and announcements.

TAM (Telecom Assistance Manager): According to the vendor, TAM assists with broadband and mobile plans, upgrades, service requests, and feedback. It seamlessly integrates with CRM systems and provides assistive AI support for live agent handoff. TAM also measures CSAT scores with feedback templates.

EVA (Enterprise Virtual Assistant): The vendor claims that EVA acts as a companion to employees throughout their lifecycle, from onboarding to exit. It offers pre-built templates for incident and catalog management, leave applications, and more. EVA also measures ESAT scores with feedback templates and indexes multiple knowledge base articles across line of business tools.