Name: Qollective.CX
Author: Quantiphi

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

AI Development

Cross-Browser Testing

Functional Testing

PHP Frameworks

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Case Management

Collaboration

Contract Analysis

Whistleblowing

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

API Design

Change and Configuration Management

Cloud Storage

Cybersecurity Consulting

Data Center Backup

Data Center Cooling

Data Preparation

Data Warehouse

DevOps

Embedded Database

Fraud Detection

Function as a Service (FaaS)

Integration Platform as a Service (iPaaS)

Managed Security Service

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Requirements Management

Sensitive Data Discovery

User Virtualization

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Advocacy

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales

Identity Threat Detection & Response Software

Security

Apparel

Aviation

Direct Secure Messaging

Geographic Information

Healthcare Learning Management

Intelligent Document Processing

Mental Health

Practice Management

Simulation

Text Analysis

Vertical-Specific

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Qollective.CX, offered by Quantiphi, is an AI-first Total Experience Transformation platform designed to modernize and simplify experience management for organizations across various industries. According to the vendor, this solution caters to professionals and industries such as healthcare, banking, insurance, telecommunications, and the public sector. Qollective.CX aims to meet the diverse needs of businesses of all sizes by offering a range of features and capabilities.

## Key Features

**PAM (Post Procedure Assistant Manager)**: According to the vendor, PAM monitors patients' wellness and recovery post-discharge by creating schedules based on outpatient protocols. It provides timely reminders for medication, diet, and exercise. PAM is also enabled with the Healthcare Insights API.

**CORA (Clinical trial Outcome & Reporting Assistant)**: The vendor states that CORA assists clinical trial participants throughout the process and monitors trial outcomes. It supports outbound and inbound calling with OCR capabilities powered by Doc AI. CORA offers prebuilt and customizable flows for managing adverse reactions, as well as institutions and patient management features.

**IBA (Intelligent Banking Assistant)**: The vendor claims that IBA assists customers with retail or consumer banking queries. It manages FAQs and service requests, including password resets and customer account management. IBA also offers OCR capabilities enabled by Doc AI.

**INAS (Intelligent Insurance Assistant)**: According to the vendor, INAS assists customers with insurance plans and policies. It provides automated application workflows and integration with knowledge bases. INAS also offers real-time OCR and DocuSign integration, along with customer account management and product recommendation.

**PACE (Public & Citizen Assist)**: The vendor states that PACE guides citizens with policies, donations, and service requests. It offers templatized feedback forms and outbound communications and announcements.

**TAM (Telecom Assistance Manager)**: According to the vendor, TAM assists with broadband and mobile plans, upgrades, service requests, and feedback. It seamlessly integrates with CRM systems and provides assistive AI support for live agent handoff. TAM also measures CSAT scores with feedback templates.

**EVA (Enterprise Virtual Assistant)**: The vendor claims that EVA acts as a companion to employees throughout their lifecycle, from onboarding to exit. It offers pre-built templates for incident and catalog management, leave applications, and more. EVA also measures ESAT scores with feedback templates and indexes multiple knowledge base articles across line of business tools.

Qollective.CX is an intelligent virtual assistant available in industry-specific variants that provide customer support solutions to companies. Connected to a Contact Center platform, the pre-built industry specific Virtual Agents creates actionable insights to assist service agents and improve productivity, and reduce fallback by intent optimization. It Integrates with end points using low code / no code workflows.

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Starter Edition

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Intelligent Virtual Assistant

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Qollective.CX

Overview

What is Qollective.CX?