Qualifacts Insync

Score1.8 out of 10

21 Reviews and Ratings

What is Qualifacts Insync?

Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.

Categories & Use Cases

Media

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Screenshot of InSync EMR Face sheet

Automated appointment reminders
Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.
Category average: 7.8
Templates
The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.
Category average: 7.1
Fax integration
This facilitates the sharing of information with other providers, and storing and distribution of documents.
Category average: 7.1

Integration with other EMR and PM systems
The software can integrate with EMR and PM software to allow practitioners to coordinate care with other providers such as hospitals or specialists.
Category average: 6.7
Workflow automation
The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.
Category average: 5.2
Speech recognition
The software integrates with the speech-recognition capabilities of Dragon software, allowing practitioners to take notes verbally.
Category average: 6.7

Most Frequent Users

Top 3 industries using Qualifacts Insync.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Health Care and Social Assistance

75.0%

45 installations of 60

#2 most frequent

Arts, Entertainment, and Recreation

5.0%

3 installations of 60

#3 most frequent

Professional, Scientific, and Technical Services

5.0%

3 installations of 60

Verified User

Professional (11-50 employees employees)

Use Cases and Deployment Scope

We use Qualifax and Sync as a healthcare EHR in our mental health outpatient clinic to store patient documents, clinical notes, submit and receive insurance claims, send statements, and schedule patient appointments.

Pros

Not respond to emails
Not resolve significant issues with software
Selling products that don't work
Upselling features that have not actually been tested and show to be operating effectively
Billing for features that don't operate
Escalating issues into a black hole where they go unaddressed.

Cons

Actually solving the issues that are submitted in support tickets
Responding to emails promptly
Escalating issues to somebody who can actually resolve them
Ensuring benefit eligibility is functioning and that they aren't billing users while it is not functioning for months.
Addressing billing issues promptly
Giving their tech support more than 15 to 30 minutes on a call to solve an issue, and then scheduling subsequent follow-up 15 to 30-minute tech support calls to fix the same issue indefinitely until it gets fixed or you give up because it takes forever to get anything resolved

Return on Investment

The ROI on InSync has been negative when measured against our actual business objectives. Over the four months this eligibility issue has been open, we've spent an estimated 75 hours of staff time on calls, tickets, and documentation trying to get it resolved. At roughly $65 an hour, that's about $4,875 in labor cost, the equivalent of nearly two full work weeks pulled away from patient care and practice growth just to manage a vendor problem. Add the $1,923.84 we were charged for the eligibility service itself during that same window, and this single unresolved issue has cost us close to $6,800 in the last four months alone, direct billing plus staff time, with no resolution and no credit applied.
That figure doesn't include the additional, uncounted hours and revenue risk from the same unresolved pattern in billing, telehealth, and AI note-taking. Measured against what we actually need from a practice management platform, growing the business and keeping clinical staff focused on patients instead of vendor triage, InSync has been a net drag on our objectives rather than the efficiency gain it's sold as.

Usability

Other Software Used

Slack, Google Workspace, Keap

Jo Lem

Executive Director in Corporate at The Abbey (11-50 employees employees)

Use Cases and Deployment Scope

In my opinion, the software is cumbersome. The implementation was unnecessarily exhausting in my view. No one is available (in the United States) to assist with questions or support I found. InSync has wat too many "managers" and no one to perform any actual customer support in my opinion. The only reason that we selected InSync is that our state requires certain data reporting and InSync does that.

Pros

Implementation was unnecessarily burdensome, in my view.
There is no one to help with customer support, in my view.
InSync is more expensive than its peers, in my view.

Cons

Difficult to enter data, in my view.
No templates to use to facilitate data entry, in my view.
Billing function is unnecessarily complicated, and they do not provide assistance and support in my view.

Most Important Features

Medical charting.
Medical billing.

Return on Investment

The implementation was too cumbersome, in my view.
They do not have templates for typical procedures and charting.
There is no post-implementation support for questions or concerns.

Other Software Used

ABILITY Network SMARTFORCE, Microsoft 365, QuickBooks Commerce

Usability

Jessy Wilson

Office Manager at Carolina Psychological Health Services (11-50 employees employees)

Use Cases and Deployment Scope

Our entire office uses [Insync Healthcare Solutions]. Everything from patient registration to record releases and referrals are being done in the system which makes it much easier to document dates, times and details, and collect necessary information at the click of a button. Patients, as well as clinicians and administrative staff, are able to communicate electronically by using the secure patient portal which also allows us to securely send patient records to the client and to send and receive facility forms that allow for the patient to electronically sign and submit. We utilize Insync PM and EHR as well as InsyncScribe. Customer service is phenomenal and the support team is always available! This system has allowed us to finally be on "the same page" with one another for all of our facility needs!

Pros

Electronic communication between staff and patient
Customization and completion of facility documents electronically is so simple
Documentation consistent and adequate without the need for additional software like MS WORD
Everything is customizable and user friendly

Cons

The reporting system is a bit difficult at times.

Most Important Features

Electronic documents and eSignature abilities make telecommunication a breeze
Clear and customizable scheduler allows users to book appointments quickly and accurately
Easy access to the support team to assist with issues or questions without delay and with quick resolution times

Return on Investment

When Covid began, [Insync Healthcare Solutions] was able to provide us with a way to continue to see our clients by integrating Zoom. We switched from completely in-person to completely virtual appointments for 20+ providers in approximately 2 days.
We anticipated lower than normal incoming revenue during our initial transition from our previous software to [Insync Healthcare Solutions] and were surprised and excited to discover that it was just the opposite!

Alternatives Considered

Valant EHR

Mandi Hilliker View profile

Office Manager/RMA in Customer Service at Life's Work Clinic (1-10 employees employees)

Use Cases and Deployment Scope

We use/purchased Insync Healthcare Solutions EHR/PM system for our Behavioral Health Clinic. We use it to store and in-put medical records, charting on clients, scheduling, billing patients and insurance, taking payments and running practice reports.

Pros

Customer Service
Provide an all in one EHR/PM system
User training LMS

Cons

The only thing I can think of is have support on Saturday and Sunday available by phone.

Most Important Features

Scheduling
Claim Processing
Verifying Insurance Eligibility
Prompt and Efficient Customer Service (they are like co-workers!)
All-In-One Solution that can grow with us

Return on Investment

It has allowed us to start billing insurance, and this has doubled our revenue.

Alternatives Considered

Practice Fusion

Jodie Crust

Director of Operations in Corporate at Blair Family Solutions, LLC (51-200 employees employees)

Use Cases and Deployment Scope

We use Insync Healthcare Solutions in our OP clinic for full client medical records and across our entire agency for client information management and billing. Insync Healthcare Solutions has streamlined many of our processes, saves space with records keeping in our largest program, connects multiple programs and departments to share information, saves time with insurance verification and billing processes.

Pros

Easy to use.
Access to support.
Improves communication amongst departments.

Cons

Additional, timely support from account management.
More timely response in adding/removing licensed providers.

Most Important Features

Customizable design.
Customizable forms.
User friendly, logical.

Return on Investment

Insync Healthcare Solutions has definitely allowed for less front desk support time.
Insync Healthcare Solutions has connected our various offices which have saved a great deal of time in communication.
Overall ROI is hard to discern at this time due to the impacts of Covid shortly after our implementation.

Tebra EHR

TherapyNotes

Valant EHR

Qualifacts Insync

What is Qualifacts Insync?

Categories & Use Cases

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