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Piper the AI SDR by Qualified Reviews and Ratings

Rating: 8.9 out of 10
Score
8.9 out of 10

Community insights

TrustRadius Insights for Piper the AI SDR by Qualified are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time Interactions: Users have found it beneficial to send visitors to the appropriate representatives and inform them of available routes, enhancing the overall guest experience. This feature allows for real-time interactions with guests and has been praised by multiple reviewers.

Intuitive User Interface: The ease of use and visual quality of the product has been appreciated by users. The intuitive user interface makes it easy to navigate and perform tasks quickly, resulting in a positive user experience mentioned by several reviewers.

Salesforce Integration: Users have been impressed with the Salesforce integration, which provides clear insight into website visitors and their activities. This integration helps streamline sales and marketing efforts, as noted by multiple reviewers.

Reviews

11 Reviews

With virtues to manage interactions on our website.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Qualified provides an integrated development environment (IDE) with various programming languages, allows us to conduct interviews and calculate qualifications for assigned projects.

Qualified is very useful for recruiters to measure and compare candidate performance based on factors like code submissions, execution time, test results, and more.

With Qualified, evaluators can repeat sessions and estimate participants' thought processes, methods, and outcomes using the code playback tool.

Qualified options make it easy for HR to develop and customize exams tailored to candidates' jobs and experience levels.

Pros

  • Qualified provides a collaborative workspace where multiple developers can code in real time at the same time.
  • Live chat, chatbots, voice interactions, and screen sharing allow VIPs to connect in real time.

Cons

  • It may take a while to adjust for newbies unfamiliar with Qualified.
  • The Qualified admin panel may seem confusing at first.

Likelihood to Recommend

Qualified facilitates the use of live chat and Chabot helps the company to capture more leads and build our portfolio, take action and make adjustments.

Qualified allows us to create unique chatbots to engage visitors, qualify prospects, and collect leads.

The Qualified dashboard tells us exactly what we need to know and how to reach users and consumers on our website.

Qualified relates the amount of information provided, as well as the interface of our CRM.

Qualified is very important in engaging current and potential visitors to our website by explaining product launches,

promotions, and self-service support options.

Conversational Marketing that helps your Sales Reps!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Most of our clients have problems with their lead time and inefficiency in lead management. A lot of budgets have been located for acquisition through digital channels and SEO, but once they are able to bring the leads to the landing page or website, they fail to convert them with the right engagement, time relevancy, and manner. Qualified helps to convert those leads right on the website with tools like qualifications questioning, lead capturing, meeting booking, etc.

Pros

  • Conversational marketing
  • Automate lead generation
  • Salesforce integration

Cons

  • Previous conversation tracker
  • Dynamic messaging

Likelihood to Recommend

Qualified is fairly easy to work with. It's interactive and easy to use for sales representatives. It may take some time to set up the journey and each experience through the builder. The analytic function enables users to optimize the experiences and implement improvements or testings. For us, the native integration is key to the adoption of Qualified being able to integrate it through AppExchange. The Customer Success team has been doing a great job since the exploration phase and throughout the onboarding.

Vetted Review
Piper the AI SDR by Qualified
1 year of experience

Best communication app we can use

Rating: 8 out of 10

Use Cases and Deployment Scope

Qualified has made communication very easy with the customers or clients. Using this tool has filled the communication gap and no opportunities are missed to get the business to widen. It has great features on voice calling which can be used in or out of the organization and it gives a wide range of expected output from customers. Using this tool helped to gain a better connection with customers which exceeds the business needs.

Pros

  • Communication is done very well with integrity.
  • Configuration of the tool is very simple and can be adapted in any business area.
  • Voice calling, call forwarding using chat bots helped a lot with less human resources required.

Cons

  • The UI can be improved with new features.
  • Proper document should be provided and support services.
  • Pricing must be moderate, it's way too high for small scale business.

Likelihood to Recommend

The best use of Qualified is for a good virtual assistant tool which requires a less amount of human resources. The communication gap is filled and we can have more opportunities to get in business with clients, customers, or any VIP persons. We can answer any queries and concerns of people in a very short hustle.

Vetted Review
Piper the AI SDR by Qualified
1 year of experience

A Tool Every Sales Org Needs!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our organization is using Qualified to ensure we don't miss out on opportunities. The issue right now is that our company is missing out on too many opportunities when prospects visit our website and decide not to request more information because no one is available to assist them. Our sales organization will be using this tool to ensure that we don't miss out on any opportunities. Qualified will help us with routing and communication.

Pros

  • Configuration
  • Routing
  • Implementation

Cons

  • Pricing structure
  • Multi language chats

Likelihood to Recommend

Our organization chose Qualified over other companies because of how well it helps us connect with prospective customers. It is user-friendly and really helps you not miss out on opportunities with target accounts. Qualified makes it feel like you're working as a team to create opportunities with target accounts. Qualified also provides great customer service. Their team does whatever is needed to make sure we get the assistance we need.

The most efficient approach of assessing the company's technical ability.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Make it easy for buyers and sales representatives to communicate in real time through online chats.

With capabilities to collect leads, increase channels to take necessary action.

It is possible to see who is visiting our website and what the company is doing.

Very effective in engaging and drawing attention to our most popular guests. Allows viewing of live chat and phone calls to maximize conversions.

Pros

  • It is beneficial to send visitors to the appropriate representatives and inform them of the routes that are available to them.
  • It is essential for real-time interactions with our guests.

Cons

  • Conversation setup with Qualified takes time.
  • Internal notes in chat would be very beneficial.

Likelihood to Recommend

Qualified is adaptable in routing and informs designated visitors and agents as soon as they arrive at your site.

Qualified is great for requesting notifications via Slack, Microsoft Teams, Qualified Mobile, or email.

Qualified enables pop-up chat to improve channeling and meet VIP buyers instantly, right on our website.

Qualified permits are broadcast live and segments for everyone to see on our website, allowing our agents to easily prioritize VIPs. Qualified and perfect for categorizing visitors based on criteria like target accounts, company size, or industry.

We love Qualified.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Being a part of the sales team I am the frontline user for Qualified. I am the one on our backend speaking to people on our website. I am able to provide them with my calendar, see what they are viewing on the website and transfer the conversation to another team member if needed.

Pros

  • Ease of use.
  • Visual
  • Quality

Cons

  • Routing leads to correct team members.
  • Notifications
  • Not allowing people to book on calendar within a hour.

Likelihood to Recommend

Qualified is one of those tabs that are always open for me. I get notifications when someone is on our website or when they request to chat. I am able to view what they are viewing on our website. Along with setting messages to send with ease of use on the chat.

Love using Qualified!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I love Qualified! It allows my team to see who is visiting our site and allows us to interact with them directly. This has helped us communicate as humans over the site and has helped us to create opportunities.

Pros

  • Helps us to see who is visiting our site.
  • Helps us to be able to communicate as humans.
  • Helps to create opportunities.

Cons

  • I wish Qualified would be able to filter good/bad contacts on the site.
  • I wish Qualified filtered out our employees on the site.
  • Qualified is organized well and user friendly, there isn't much to complain about!

Likelihood to Recommend

I use Qualified every day to interact with people on our site. It's organized well and super user-friendly. I never have any issues with it and I hope we continue to utilize it.

Vetted Review
Piper the AI SDR by Qualified
1 year of experience

Qualified is legit for chat functionality!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Qualified for our chat feature - we have a team of 20 SDR’s who use it.

Pros

  • Easy to navigate.
  • Love the reporting functionality.
  • Easy to deploy.
  • Great account management team.

Cons

  • Not sure if there’s a mobile version?
  • Is there phone support?
  • What other languages does it offer?

Likelihood to Recommend

If you need chat for your website, I recommend Qualified! It’s easy to use, easier to deploy, and they have great account management!

You need Qualified!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Qualified is primarily be utilized by our SDR team as they are the ones “manning” our chat as well as cataloging the activity they can track through the Qualified console. It is being indirectly used by our AEs and AMs when website visitors book a meeting with them via the chatbot.

Pros

  • Great support, we love our CSM
  • Great at driving super warm/qualified leads to our sales org
  • Very easy to use UI
  • Love the integration with Salesforce

Cons

  • Easier way to track/report website activity for specific visitors
  • Mapping website activity to Salesforce

Likelihood to Recommend

If you have a website Qualified is great for you! This gives us a chance to interact with warm leads who have intentionally visited our site as well as see how they got there to help customize our messaging to them.

Vetted Review
Piper the AI SDR by Qualified
1 year of experience

If you want your Sales team to use chat, get qualified

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

What I love about Qualified is, unlike their competition, the product is 100% focused on the SDR experience. This isn't a marketing tool -even if marketers like me deploy and manage it. Qualified is a sales enablement platform that provides sales departments leveraging Salesforce with critical information during the buyer's journey:

<ul><li>Who is visiting the website?</li><li>What are they looking at?</li><li>What's the easiest way to contact them directly?</li><li>Are they on my target list and can I ensure my AE gets notified ASAP?</li></ul>The UI is intuitive and requires little training to get started.

Pros

  • Salesforce integration.
  • Clear insight into who is visiting your website and where.
  • Intuitive UI that SDRs will enjoy using vs dread using.

Cons

  • If you're a HubSpot shop, the experience will be limited.

Likelihood to Recommend

<p>Qualified makes it easier for SDRs to identify who is on their website, where the visitors are scrolling, what the visitors are doing, and if they are or are not ready to speak with sales. Arguably, other chat solutions are more about automation and providing unique paths to other portions of the website's content (e.g. Marketing stuff). Qualified has one goal: Qualify leads. Furthermore, their niche is Salesforce. Qualified is the only solution tailored and backed by Salesforce.</p><div>

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