Quantum Metric

Score7.8 out of 10

61 Reviews and Ratings

Community insights

TrustRadius Insights for Quantum Metric are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Reviewers have consistently praised Quantum Metrics for its intuitive and user-friendly interface. Many users have found it easy to navigate and perform tasks quickly, making their experience efficient and seamless. Customizable Dashboards: The ability to customize dashboards with a wide variety of cards has been highly appreciated by reviewers. This feature allows users to tailor the tool to their specific needs and preferences, enhancing their productivity and enabling them to focus on the most relevant data. Valuable Replay and Heat Mapping Features: Users have found great value in the replay and heat mapping features provided by Quantum Metrics. These tools allow reviewers to identify user pain points and frustrations easily. With these features being intuitive and easy to use, users can pinpoint usability blockers, assess overall engagement with different content on the page, and make informed decisions for improving the user experience.

Reviews

43 Reviews

Using Quantum for customer service and claim response

Rating: 10 out of 10

Incentivized

September 3, 2022

Use Cases and Deployment Scope

This tool is used for all information and logins to our MyHerbalife.com websites. We can have control over errors on our page and all the activity of our clients. Frequent errors in the methods of entering the website or those that occur at the time of making an electronic payment within the website.

Pros

Error information
Income to the website and its recordings.
Geo-location data

Cons

Improved files for recordings (other video formats AVI, MOV, FLV)
Functions to enlarge the view of the admission sessions, without losing quality in the images

Likelihood to Recommend

It is functional to control the flow of information about income and processes within a company's website. When errors occur at the time of payment within the website. Data statistics on revenue geolocation and determine the countries that most use the website. Data on the number of registrations within the web pages

Henry Guevara Fallas

Backoffice Cordinator Herbalife AR,PY & UY in Customer Service at Herbalife (10,001+ employees)

Vetted Review

3 years of experience

Best way to map your customer journeys

Rating: 10 out of 10

Incentivized

July 28, 2022

Use Cases and Deployment Scope

A fancy and smart website analytics which is helping us and the clients understand the pain points when it comes to user interactions with websites. Overall the best analytics software I used in my career. Totally worth it. It not only gives you analytics ability but also helps you understand where the website is lagging which is so cool.

Pros

Website user interface optimization
Analytics data
User journey

Cons

Sometimes it does not reflect the actual data but the customer service is cool and helps us resolve it
I am quite happy to use the analytics feature. No need to rely on google analytics
User journey and attribution is so far good but sometimes i have to use google analytics just to double check

Likelihood to Recommend

It really helped us track users and optimization of website based on that scenario. Really good user interface. Data is accurate, sometimes need to use Google Analytics. Overall it is an amazing tool

Verified User

Analyst in Social Media (501-1000 employees)

Vetted Review

2 years of experience

A great software for quantifying your product

Rating: 8 out of 10

Incentivized

July 21, 2022

Use Cases and Deployment Scope

Quantum Metric has helped us monitor our website's migration process throughout the year. It helps us understand the issues customers are facing and help us resolve them effectively. It gives a detailed review of the user behavior happening on our website. With QM, we can observe where the customers are dropping off and where we need to improve.

Pros

The data visualisation feature gives a great analysis on required pages.
High fidelity replay function is awesome.
Data based features

Cons

A delay while executing a new search.
A good help doc would be helpful to know familiarise the software better.
Glitches occurs time to time.

Likelihood to Recommend

Quantum Metric is particularly useful for debugging and providing statistics to assist teams in prioritising issues that arise.

Verified User

Employee in Product Management (201-500 employees)

Vetted Review

1 year of experience

"Quantum Metric helps us drive customer-centric change, and session replay speeds up insights."

Rating: 9 out of 10

Incentivized

July 21, 2022

Use Cases and Deployment Scope

To record user experiences, issues, and application usage within our company, we use Quantum Metric. It is an easy-to-use tool for measuring analytics, troubleshooting, and user experience. With Quantum Metric, our customer service and web development workflows improved. The data visualization is simple but effective, providing helpful information on specific pages. It allows us to see how customers use our site, what drives sales and draws attention and activity, and where they leave the site. Dashboards help measure analytics or compare data with other tools. It evolves based on customer feedback, and the support team is the best I've seen. It monitors our site deployments to ensure updates or changes don't impact peak hours and identifies website issues.

Pros

It's trend-analyzed.
User-friendly, with great support.
It gives customer journey insights.
The dashboard is user-friendly.
Replay and heat mapping are included.

Cons

More info-packed features would be better.
Front-end use is easy, but the configuration isn't.
Each platform (iOS, Android, and Web App) has its price.

Likelihood to Recommend

Quantum Metric is a true professional, and I love the level of insight and industry knowledge they bring to the table. We use it at the departmental level, including marketing, customer service, and IT. Session replay allows our data consumers to derive insights faster and easier than digging through data. It lets us see or understand how users feel and work to enhance those feelings. The quality of support and the time to respond are also noteworthy. They have great coverage, but the learning curve is very steep and requires a lot of technical support and hand-holding.

Khairul Islam Tonmoy

Software Developer in Product Management at STAR TECH IT solution Ltd (11-50 employees)

Vetted Review

1 year of experience

View profile

Analysis of Quantum Metric

Rating: 10 out of 10

Incentivized

July 20, 2022

Use Cases and Deployment Scope

quantam metric in very helpful in understanding the concepts of quantam things, it would be great if we use it and great performance can be achieved.We dont get latency when we use them.Its desired for the purpose of achieving great deals.it was wonderful when we use with different applications

Pros

airlines
banking
retail

Cons

for gettting alerts
for getting performance graphs
for avoiding delays

Likelihood to Recommend

its well suited for the environments for the workloads of huge transactions,huge I/O,avoiding delays for the workloads which need immediate attention with great workflows.For the great transformations and data mining it would be helpful,for great customer behaviorial, it would be great in understanding , its used in continuous product design in understanding things

niman goli

Storage Lead in Sales at DXC Technology (10,001+ employees)

Vetted Review

Reseller

2 years of experience

View profile

Quantum Metric - The tracking you need to build great products

Rating: 8 out of 10

Incentivized

July 20, 2022

Use Cases and Deployment Scope

Being at the helm of a product role, Quantum Metric helps me take better decisions on product lifecycle management. It provides the team with an in-depth view of the user behavior on our website. The complete user journey helps us deep-dive into the consumer mindset and provides us the opportunity to be in their shoes to understand how products/features are to be built. It is a great way of translating data points into key decisions a Product Manager has to make/take in their daily lives.

Pros

User Journey
Data based decisions
Behaviour Study

Cons

Quantum could share some use cases implemented by similar industries in accordance with the key problems as inputs.
We should be able to see some of the most common solutions that could be integrated within our product based on the step of the user journey I am at.
Expanding capabilities to integrate with high-level tools integrated.

Likelihood to Recommend

Quantum helps you bring clarity and structure to the thoughts you have while deciding what to build. You can have all the data in the world and still make bad decisions but Quantum provides you a high-level understanding of the problems users face and also the next intuitive steps to take to solve such problems.

Verified User

Consultant in Product Management (5001-10,000 employees)

Vetted Review

3 years of experience

Absolutely must-have for your business willing to grow

Rating: 10 out of 10

July 12, 2022

Use Cases and Deployment Scope

Quantum Metric provides the features (session replay, journey analytics, events tracking, page performance data) which allow us to understand in the best way possible our customer's behavior and journeys, and thus make the right decisions to respond to their needs and expectations. It's a tool that is always evolving based on the customer's feedback, and the support team is the best I've ever seen in the industry. they have an amazing support team and are always working on improving and evolving the tool based on their customer feedback, on top of an already interesting and advanced tool.

Pros

session replay
journey analytics
event tracking
page performance data

Cons

onboarding

Likelihood to Recommend

This tool is extremely well suited to those trying to track their issues, improve their tools, and analyze the journey the customers are going through. With the high level of detail from each user, we are able to check the details on many metrics and help the funnel to be better and better. It might not be so useful to those who are trying to get referrals and demographics from the customers as it seems to be somewhat limited in gathering that info.

Henrique Tedeschi

Senior Software Engineer in Information Technology at The Larry H. Miller Company (51-200 employees)

Vetted Review

1 year of experience

View profile

Great Service, but be ready to pay for it and be sure you have the team to use all the features!

Rating: 9 out of 10

Incentivized

March 1, 2022

Use Cases and Deployment Scope

We use Quantum Metric to track customer sessions (in order to troubleshoot site errors reported in customer service), provide analytics about site performance (new customer data, total visitors, etc.), inform decisions about page design (using heatmaps and click maps to identify where customers are and aren't using the site), and debug possible frustrations to streamline the customer experience.

Pros

Analytics
Fixing Site Errors
Reviewing Customer Sessions

Cons

Would like more working out-of-the-box solutions (a lot of event tracking on our site has required custom events)
The platform can be a case of "information overload" — there is just a ton of data and it's overwhelming when you first interact with it

Likelihood to Recommend

Quantum Metric is extremely sophisticated when it comes to tracking customer sessions (while also being very aware of privacy concerns—everything is heavily encrypted). If you want to see what individual customers are doing on your site, there is no better tool for monitoring their behavior and seeing where the site design is and isn't working.

Verified User

Director in Sales (51-200 employees)

Vetted Review

4 years of experience

Quantum Metric is the best partner and this was the smartest addition to our company!

Rating: 10 out of 10

Incentivized

February 17, 2022

Use Cases and Deployment Scope

Identify user flows and bugs in the experience. Identify opportunities. Track the performance of different assets/ programs over time.

Pros

Tracking and reporting on detailed KPIs.
Heat maps, interactions, and session replays.
Alerts for out of the box errors.
Dynamics & complex reporting.

Cons

Load time for heat maps.
Turnaround time for tagging large projects.

Likelihood to Recommend

Quantum Metric is well suited in the scenario where if I know that CVR dropped for a certain period of time, QM can tell me the error spike, the areas of opportunity, the KPI performance & analysis between different versions of a project (before & after looks), etc. Quantum Metric is also well suited if I know that a specific user had a poor user experience - I can watch his particular session and understand where the gap is. I can't think of any scenario where Quantum Metric is less suited.

Verified User

Program Manager in Corporate (51-200 employees)

Vetted Review

3 years of experience

Quantum Metric is the unspoken hero in driving our online business performance

Rating: 10 out of 10

Incentivized

April 27, 2021

Use Cases and Deployment Scope

We are using Quantum Metric at the departmental level: internet marketing, customer service and IT.

Pros

Analysis
Interactions
Dashboarding
Event Tagging
Error reporting and Alerts

Cons

Report Sharing
Ability to look at historical data and compare for longer periods
Ability to do event tagging as a user more easily without being a developer

Likelihood to Recommend

[Well suited for] interactions, error alerts, session replays, quantifying and qualifying areas, events and page performance. Less appropriate for doing Wow, MoM comparisons with specific KPIs.

Verified User

Manager in Marketing (201-500 employees)

Vetted Review

3 years of experience