Absolutely must-have for your business willing to grow
July 12, 2022

Absolutely must-have for your business willing to grow

Henrique Tedeschi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

Quantum Metric provides the features (session replay, journey analytics, events tracking, page performance data) which allow us to understand in the best way possible our customer's behavior and journeys, and thus make the right decisions to respond to their needs and expectations. It's a tool that is always evolving based on the customer's feedback, and the support team is the best I've ever seen in the industry. they have an amazing support team and are always working on improving and evolving the tool based on their customer feedback, on top of an already interesting and advanced tool.
  • session replay
  • journey analytics
  • event tracking
  • page performance data
  • onboarding
  • session replay
  • events
  • errors (current and historical)
  • increased conversion rate
  • error tracking
  • opportunities for revenue streams
Other tools might provide the tool in a very similar way, but that's it. Quantum Metric actually helps remove the abstraction from the data, their support is available in a very fast manner, they help us set goals and reach them, also helping us track them through the tool. While other tools will provide the tools themselves, Quantum Metric will provide the whole package and become an important partner to the growth of the business.

Do you think Quantum Metric delivers good value for the price?

Yes

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

Yes

Did implementation of Quantum Metric go as expected?

I wasn't involved with the implementation phase

Would you buy Quantum Metric again?

Yes

This tool is extremely well suited to those trying to track their issues, improve their tools, and analyze the journey the customers are going through. With the high level of detail from each user, we are able to check the details on many metrics and help the funnel to be better and better. It might not be so useful to those who are trying to get referrals and demographics from the customers as it seems to be somewhat limited in gathering that info.

Quantum Metric Feature Ratings

Product usage analytics
9
Customer journey mapping
9
Heatmap tool
10
Click analytics
10
Scroll maps
9
Session Recording and Replay
10
User Segmentation
9
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Mobile App Analytics
Not Rated