Quantum Metric is the best partner and this was the smartest addition to our company!
February 17, 2022

Quantum Metric is the best partner and this was the smartest addition to our company!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

Identify user flows and bugs in the experience. Identify opportunities. Track the performance of different assets/ programs over time.

Pros

  • Tracking and reporting on detailed KPIs.
  • Heat maps, interactions, and session replays.
  • Alerts for out of the box errors.
  • Dynamics & complex reporting.

Cons

  • Load time for heat maps.
  • Turnaround time for tagging large projects.
  • Dashboards.
  • Events & Errors.
  • Session Replays.
  • Heat maps.
  • Conversion Rate increase.
  • Revenue increase.
Better Tech support & training; More features in the tool; Better reporting; Faster load time.

Do you think Quantum Metric delivers good value for the price?

Yes

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

Yes

Did implementation of Quantum Metric go as expected?

Yes

Would you buy Quantum Metric again?

Yes

Domo, Google Analytics, Kibo Personalization, powered by monetate & Certona
Quantum Metric is well suited in the scenario where if I know that CVR dropped for a certain period of time, QM can tell me the error spike, the areas of opportunity, the KPI performance & analysis between different versions of a project (before & after looks), etc. Quantum Metric is also well suited if I know that a specific user had a poor user experience - I can watch his particular session and understand where the gap is. I can't think of any scenario where Quantum Metric is less suited.

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