Name: Rake
Price: 4 USD
Author: Rake

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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### Communication Tools
Reviewers consistently praise Rake's communication tools for their efficiency in enhancing communication and engagement with visitors. Users appreciate the all-in-one chat widget that combines internal messaging and live chat features, streamlining communication processes and reducing response times. While some users suggest improvements such as chat search functionality and better access to attachments, overall, Rake's communication tools are lauded for their user-friendly interface and ability to facilitate personalized interactions with clients and team members.

### Customer Engagement
Users consistently praise Rake for its effective customer engagement features. They highlight the platform's ability to facilitate personalized interactions with site visitors, enabling them to connect with clients and customers on a more personal level. The live chat functionality, available across various channels like Facebook, websites, and SMS, is lauded for enhancing communication and fostering meaningful engagements. Additionally, users appreciate Rake's user-friendly interface and the ease of setup, which contribute to a seamless customer engagement experience. The platform's internal messaging and live chat widget are commended for streamlining communication processes and reducing reliance on traditional email methods. Furthermore, users value the platform's customizable options, notification features, and team efficiency tools, which collectively enhance customer engagement efforts.

### Client Services
Users generally praise Rake's client engagement capabilities. The reviews highlight the ease of use and setup for websites, the effectiveness of the live chat feature in improving conversions, and the ability to track website traffic and engage with visitors in real-time. Clients appreciate the various configuration options available for the chat box and the platform's capacity to capture customer information efficiently. Additionally, the integrations with Facebook Messenger and live chat conversations are noted as valuable tools for engaging with site visitors and the Facebook community. The exceptional client services and support provided by Rake have also garnered positive feedback, with users expressing satisfaction with the level of assistance received.

### Task Management
Users appreciate Rake's task management feature for its ease of use and setup, particularly in the context of remote work and project management operations. The tool's ability to capture key information, assign tasks efficiently, and facilitate internal and external communication has been highlighted as a significant asset. Additionally, the platform's integrations and support services have been commended for enhancing task organization and accountability within teams. Despite some feedback regarding the need for a more condensed task interface, overall, users find Rake's task management capabilities to be instrumental in streamlining workflows and improving productivity.

### Team Collaboration
Users consistently praise Rake for its internal messaging and team collaboration features. The reviews highlight how Rake's platform has significantly improved project management operations and customer service teams, especially during the transition to remote work. Users appreciate the ease of setup and training, as well as the ability to interact with visitors on their websites and streamline internal communication. The platform's all-in-one chat widget and internal messaging capabilities have proven to be invaluable for enhancing team efficiency and productivity.

### Remote Work Solutions
Users generally praise Rake's remote work solutions capabilities, highlighting its effectiveness in facilitating remote team management and enhancing team productivity. The platform has been instrumental for companies transitioning to remote work, with users commending its ease of setup and user-friendly interface. Rake's remote work solutions have proven invaluable during the pandemic, enabling businesses to maintain operations and support their remote workforce efficiently. The positive feedback from users underscores the platform's strength in supporting remote work arrangements and fostering collaboration across distributed teams.

Efficient Communication and Meetings: Users have found Rake to be an efficient medium for communication and meetings, especially during the current pandemic. Many reviewers have praised how it has helped facilitate one-to-one sessions when physical interactions are restricted.

Great Alternative to Slack: Rake is considered a great alternative to Slack by users. Its built-in features such as file sharing, knowledge base, and chat make it a valuable option for businesses. Some users appreciate the variety of integrations available in Rake that work well for their specific needs.

Valuable Live Chat Feature: The live chat feature in Rake is highly valued by users. It allows them to quickly answer questions from prospects visiting their websites, fostering better customer engagement. Users appreciate the flexibility to configure the chat box as desired and utilize various channels like Facebook and SMS numbers for personal connections with clients and customers.

Lack of essential features: Some users have expressed frustration over the absence of certain key features in Rake. For example, a few reviewers have mentioned the lack of chat searches and access to attachments, which they feel are necessary for efficient communication and information sharing within the software.

Difficulty in navigating and visibility issues: Several users have found it challenging to navigate and work with Rake due to various visibility issues. These include instances where unread messages are displayed even after being read, as well as difficulties seeing all the buttons on the screen when using or editing tasks. Users suggest that improving these aspects would enhance their overall experience with the software.

Limited customization options: A common sentiment among users is that Rake lacks sufficient customization options. Reviewers mention that they would appreciate more customizable choices for both the web appearance of the software and its text editor capabilities. By providing greater flexibility in these areas, Rake could better meet individual preferences and needs.

Rake serves as a valuable tool for businesses looking to enhance their communication with visitors and improve overall productivity. Users have praised Rake for its ability to facilitate team communication and streamline workflows, particularly in the context of remote team management. The internal messaging and task features offered by Rake have proven to be instrumental in providing teams with a global and mobile view into customer tasks, leading to enhanced accountability and faster completion. This has been especially helpful in identifying non-qualifying candidates and preventing customer loss on websites. Users have also commended Rake's customer service for its responsiveness and friendly nature, offering quick responses and support throughout the entire customer journey. Additionally, Rake has played a crucial role in helping teams adapt to the challenges posed by the COVID-19 pandemic, enabling effective remote work collaboration. By combining live chat and internal messaging features, Rake has improved response time and facilitated internal team discussions, resulting in enhanced customer support. Furthermore, Rake's streamlined communication eliminates the need for clunky emails or form submissions, making it an efficient choice for both employees and customers. The software has also found success in warehouse management operations, offering additional features along with a smooth installation experience. Notably, JDA WMS, a component of Rake, has delivered significant benefits for retailers such as Canadian Tire Retail, including cost savings through carrying cost reduction and improved service levels driven by enhanced inventory management and forecasting capabilities.

Basic

Free

Team

Corporate

Flex

Userlike

Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.

Growth

Additional Users - Growth

Additional Users - Pro

Pure Chat by Ruby

Rake

Task management software are digital tools that help users manage their day-to-day tasks within their workflows.

Task Management

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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