TrustRadius Insights
Rake serves as a valuable tool for businesses looking to enhance their communication with visitors and improve overall productivity. Users …
Starting at $4 per month
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Basic
$4
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Rake?
Rake Features
- Supported: Alerts/Notifications
- Supported: Collaboration Tools
- Supported: Document Management
- Supported: Mobile Access
- Supported: Recurring Tasks
- Supported: Reporting/Analytics
- Supported: Search/Filter
- Supported: Task Board View
- Supported: Task Editing/Updating
- Supported: Task Progress Tracking
- Supported: Task Scheduling
- Supported: Task Tagging
- Supported: Time Tracking
- Supported: To-Do List
- Supported: Activity/News Feed
- Supported: Employee Database
- Supported: Employee Photos
- Supported: Meeting Management
- Supported: Real-Time Chat
- Supported: Auto-Responders
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: File Sharing
- Supported: Proactive Chat
- Supported: Real-time Consumer-facing Chat
- Supported: Third Party Integrations
- Supported: Transcripts/Chat History
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
- Supported: Communication Management
- Supported: Lead Generation
- Supported: Prospecting Tools
- Supported: Task Management
- Supported: Event Logs
- Supported: Performance Metrics
- Supported: Real Time Monitoring
Rake Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Rake serves as a valuable tool for businesses looking to enhance their communication with visitors and improve overall productivity. Users have praised Rake for its ability to facilitate team communication and streamline workflows, particularly in the context of remote team management. The internal messaging and task features offered by Rake have proven to be instrumental in providing teams with a global and mobile view into customer tasks, leading to enhanced accountability and faster completion. This has been especially helpful in identifying non-qualifying candidates and preventing customer loss on websites. Users have also commended Rake's customer service for its responsiveness and friendly nature, offering quick responses and support throughout the entire customer journey. Additionally, Rake has played a crucial role in helping teams adapt to the challenges posed by the COVID-19 pandemic, enabling effective remote work collaboration. By combining live chat and internal messaging features, Rake has improved response time and facilitated internal team discussions, resulting in enhanced customer support. Furthermore, Rake's streamlined communication eliminates the need for clunky emails or form submissions, making it an efficient choice for both employees and customers. The software has also found success in warehouse management operations, offering additional features along with a smooth installation experience. Notably, JDA WMS, a component of Rake, has delivered significant benefits for retailers such as Canadian Tire Retail, including cost savings through carrying cost reduction and improved service levels driven by enhanced inventory management and forecasting capabilities.
Efficient Communication and Meetings: Users have found Rake to be an efficient medium for communication and meetings, especially during the current pandemic. Many reviewers have praised how it has helped facilitate one-to-one sessions when physical interactions are restricted.
Great Alternative to Slack: Rake is considered a great alternative to Slack by users. Its built-in features such as file sharing, knowledge base, and chat make it a valuable option for businesses. Some users appreciate the variety of integrations available in Rake that work well for their specific needs.
Valuable Live Chat Feature: The live chat feature in Rake is highly valued by users. It allows them to quickly answer questions from prospects visiting their websites, fostering better customer engagement. Users appreciate the flexibility to configure the chat box as desired and utilize various channels like Facebook and SMS numbers for personal connections with clients and customers.
Lack of essential features: Some users have expressed frustration over the absence of certain key features in Rake. For example, a few reviewers have mentioned the lack of chat searches and access to attachments, which they feel are necessary for efficient communication and information sharing within the software.
Difficulty in navigating and visibility issues: Several users have found it challenging to navigate and work with Rake due to various visibility issues. These include instances where unread messages are displayed even after being read, as well as difficulties seeing all the buttons on the screen when using or editing tasks. Users suggest that improving these aspects would enhance their overall experience with the software.
Limited customization options: A common sentiment among users is that Rake lacks sufficient customization options. Reviewers mention that they would appreciate more customizable choices for both the web appearance of the software and its text editor capabilities. By providing greater flexibility in these areas, Rake could better meet individual preferences and needs.