Name: Rasayel
Price: 20 USD
Author: Rasayel

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Bug  Tracking

Development

Business Intelligence (BI)

Collaboration

Environmental Health and Safety (EHS)

Visual Collaboration

Enterprise

Accounting

Anti-Money Laundering (AML)

Investor Relations

Revenue Management

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Component Content Management

Data Pipeline

Electronic Data Interchange (EDI)

Fraud Detection

Hosted Virtual Desktop

Identity Governance and Administration

Industrial IoT

Integration Platform as a Service (iPaaS)

Interoperability

Managed File Transfer (MFT)

Managed Hosting

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Relational Database Management Systems

Security Awareness Training

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Digital Analytics

Email Marketing

Intent Data

Marketing Automation

Marketing Resource Management

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Prototyping

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Email Tracking

Sales Intelligence

eCommerce

Sales

Operational Technology (OT) Security

Security

Computer-Aided Design (CAD)

Construction Accounting

Loan Servicing

Nonprofit Fundraising

Patient Engagement

Revenue Cycle Management (RCM)

Utilities

Vertical-Specific

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### Multi-Channel Communication
Users consistently highlight Rasayel's ability to streamline communication across various platforms such as WhatsApp, Instagram, Facebook, and Google. The platform's integration with multiple channels like Messenger and WhatsApp enables efficient management of customer interactions. Despite initial challenges with CRM integration, users appreciate the platform's API flexibility in bridging this gap. Rasayel's support for diverse communication channels and its ongoing enhancements reflect a commitment to facilitating effective multi-channel communication for businesses.

### Customer Service Enhancement
Users consistently highlight Rasayel's customer service enhancement capabilities as a significant asset, citing its user-friendly interface, ease of deployment, and the feature that allows notes to be assigned to chats as key strengths. While some users note room for improvement in the chat search function, the overall consensus is that Rasayel excels in enhancing customer service experiences. The quick installation process and top-notch personalized customer service further contribute to Rasayel's positive reputation in this aspect.

### Customer Engagement
Users consistently highlight Rasayel's customer engagement features as a game-changer in managing messages from platforms like Instagram, Facebook, and Google. The platform's organization of requests and internal notes system has significantly improved response times and efficiency. Additionally, the ability to maintain a personalized touch with customers through features like hyperlinks and connections with Hubspot has been well-received. Customers appreciate the platform's capability to simulate real-time interactions on various messaging platforms, enhancing the overall customer experience.

### User Interface and Experience
Users consistently highlight Rasayel's user-centered approach and the platform's stability and intuitiveness. They appreciate the ease of use, intuitive design, and the continuous improvements that enhance the overall user experience. The integration capabilities with platforms like Hubspot and Shopify further contribute to making information access more convenient. Despite some minor areas for improvement, users generally find Rasayel's user interface and experience to be a strong asset that aligns well with their operational needs.

### Efficiency and Performance
Users unanimously praise Rasayel's efficiency and performance capabilities. They highlight how the platform has streamlined their processes, enabling faster and more efficient responses to customer inquiries across various social media channels. The ability to organize messages and leave internal notes has significantly improved their workflow, leading to a more effective and timely customer service experience. Rasayel's emphasis on efficiency and performance has undoubtedly made a positive impact on users' daily operations, enhancing their overall productivity and service quality.

### Implementation and Onboarding
Users appreciate Rasayel for its streamlined onboarding process, with many noting that it only takes a few minutes to set up and get started. The ease of deployment and user-friendly interface have been highlighted as key strengths, making it simple for sales and customer service teams to adapt quickly. Additionally, the ability to manage multiple channels simultaneously within a short timeframe has been a standout feature for users.

Users have praised Rasayel for its ability to greatly improve customer service operations. The user-friendly interface and easy deployment have allowed businesses to seamlessly transition to this software. One key use case that users have found immensely beneficial is the ability to assign notes to chats. This feature enables users to keep track of important information, ensuring efficient responses and effective communication with customers. Rasayel's solid software and strong tech support have been particularly endorsed by users looking to enhance their customer service experience.

Another notable use case of Rasayel is its ability to centralize client communication through a simple and intuitive dashboard. Users appreciate being able to manage messages from various platforms like Instagram, Facebook, and Google all in one place. By organizing messages and leaving internal notes between team members, Rasayel enables faster and more efficient responses to customer requests. Additionally, the integration of chats with Hubspot, the capability to send WhatsApp campaigns, and the fast and effective interaction with clients have further enhanced the customer service experience for businesses using Rasayel.

Customers who prioritize efficiency and are focused on reducing food wastage and environmental impact appreciate the tools offered by Rasayel. The software has proven valuable in streamlining operations and improving productivity, allowing businesses to deliver excellent customer service while also being environmentally conscious. In terms of performance and value, Rasayel has exceeded expectations compared to previous software used by customers.

The user-centered approach of the Rasayel team has also been highly regarded by users. From the quick installation process that takes less than 10 minutes to the top-notch personalized customer service provided, users have found both stability and user-friendliness in the software. Thanks to features like hyperlinks and connections with Hubspot, Rasayel offers fast and opportunistic support for clients.

Overall, businesses looking to enhance their customer service experience have found Rasayel to be a valuable solution. Its user-friendly interface, efficient note assignment capabilities, centralized communication dashboard, and strong tech support have proven beneficial for improving operational efficiency and delivering excellent customer service across various platforms.

Basic

Free Forever

CRM Bundle

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

Starter

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ActiveCampaign

Rasayel

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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