Great & Easy to Use
Use Cases and Deployment Scope
Good program for my first time using it. Made it relatively simple to use after learning the program. We make and receive several calls and chats a day and this has been a very helpful, easy-to-use software. There have been some talks of changes of our systems and then was a great choice I felt. Help keeps everything in a centralized location with easy accessibility.
Pros
- Easy Access.
- Everything in one central location.
- Easy to use and easy to learn.
Cons
- Less dropped calls.
- System tends to slow down with multiple agents working.
- Not much else at the moment.
Likelihood to Recommend
Overall XenCALL has been good and beneficial to our systems workday. The only issue we have is calls occasionally dropping on us but once we have been permanently hard-wired this has become less of an issue. Once you get to know how to use the software it becomes very easy to navigate. Works well for us we take multiple chats and calls daily.
