Remotely

The Remotely Remote Support Software, developed by Image Retail Solutions Ltd., is a solution designed to support and manage remote PCs for businesses and organizations. According to the vendor, this software allows users to remotely access, support, and monitor their computers and mobile devices. It is aimed at various professionals, including IT support professionals, system administrators, help desk technicians, managed service providers, and educational institutions. The product caters to businesses of all sizes, offering remote support and management capabilities.

Key Features

Unattended Remote Access: According to the vendor, users can quickly connect to remote computers and mobile devices, view their screens, and take control to provide efficient support and perform quick fixes.

Monitor and Protect Around the Clock: The vendor claims that the software automatically monitors supported computers, notifies users of error conditions or faults, and provides protection against millions of viruses.

No Subscription or Ongoing Charges: The vendor states that the software offers a one-time purchase for the required edition and concurrent sessions, supporting an unlimited number of remote computers. They also claim that upgrades are easy as needs grow.

Remote Access & Support Made Simple: According to the vendor, customers can download and run the lightweight client from the website, providing instant access to their computers for quick support, file access, and command prompt access.

Support Customers Quickly: The vendor claims that customers can easily download and run the lightweight client from the website, providing instant access to their computers for swift support and remote desktop access.

Quick & Easy Setup: According to the vendor, the software's installation process involves setting up the Remotely server software on the user's own server and installing the Technician Console on PCs for support. They claim that adding remote PCs and starting to support customers is a simple process.

Unattended Access & Monitoring: The vendor claims that the software allows users to install the client on remote PCs as a persistent service, enabling connection at any time without user interaction. They also state that the software provides 24/7 monitoring with automatic fault and issue notifications.

Recent New Features (Version 1.32): According to the vendor, recent updates include a native Android client for mobile device access and support, a built-in malware protection and anti-virus engine, 20 look & feel themes for the Technician Console, group monitoring for simultaneous viewing of up to 50 screens, and the addition of a customer database, support ticketing system, and customer billing.

On-Demand Support: According to the vendor, users can request on-demand support by running the client from the website, ensuring quick connection to the remote PC for control, file transfer, and maintenance tasks.

One-Click Fixes: The vendor claims that users can perform common maintenance tasks with a single menu selection, including disc cleanup, print queue flushing, and system reboot, for efficient troubleshooting and problem resolution.