Name: Remotely
Author: Image Retail Solutions

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Virtual Reality

Development

Learning Management

Education

Business Intelligence (BI)

Case Management

Collaboration

Document Generation

File Sharing

Supply Chain Management

Workspace Planning

Enterprise

Accounting

CTRM

Digital Banking

Treasury Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Business Internet Service Providers (ISPs)

Cloud Storage

Enterprise Printing

Fraud Detection

High Availability Cluster

Incident Response

Integration Platform as a Service (iPaaS)

Internet Security

IoT Security

Log Management

Message Oriented Middleware

Network Performance Monitoring

SOA Application Gateways

Sensitive Data Discovery

Unified Communications Monitoring

Vendor Risk Management

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Demand Generation

Domain Registration Services

Email Marketing

Market Research

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Technology Review

Video

Web Analytics

Marketing

Field Service Management

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales

Cloud Security Posture Management

Secure Access Service Edge (SASE)

Security

Construction Management

Direct Secure Messaging

Membership Management

Online Voting

Real Estate

Text Analysis

Vertical-Specific

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The Remotely Remote Support Software, developed by Image Retail Solutions Ltd., is a solution designed to support and manage remote PCs for businesses and organizations. According to the vendor, this software allows users to remotely access, support, and monitor their computers and mobile devices. It is aimed at various professionals, including IT support professionals, system administrators, help desk technicians, managed service providers, and educational institutions. The product caters to businesses of all sizes, offering remote support and management capabilities.

## Key Features

**Unattended Remote Access**: According to the vendor, users can quickly connect to remote computers and mobile devices, view their screens, and take control to provide efficient support and perform quick fixes.

**Monitor and Protect Around the Clock**: The vendor claims that the software automatically monitors supported computers, notifies users of error conditions or faults, and provides protection against millions of viruses.

**No Subscription or Ongoing Charges**: The vendor states that the software offers a one-time purchase for the required edition and concurrent sessions, supporting an unlimited number of remote computers. They also claim that upgrades are easy as needs grow.

**Remote Access & Support Made Simple**: According to the vendor, customers can download and run the lightweight client from the website, providing instant access to their computers for quick support, file access, and command prompt access.

**Support Customers Quickly**: The vendor claims that customers can easily download and run the lightweight client from the website, providing instant access to their computers for swift support and remote desktop access.

**Quick & Easy Setup**: According to the vendor, the software's installation process involves setting up the Remotely server software on the user's own server and installing the Technician Console on PCs for support. They claim that adding remote PCs and starting to support customers is a simple process.

**Unattended Access & Monitoring**: The vendor claims that the software allows users to install the client on remote PCs as a persistent service, enabling connection at any time without user interaction. They also state that the software provides 24/7 monitoring with automatic fault and issue notifications.

**Recent New Features (Version 1.32)**: According to the vendor, recent updates include a native Android client for mobile device access and support, a built-in malware protection and anti-virus engine, 20 look & feel themes for the Technician Console, group monitoring for simultaneous viewing of up to 50 screens, and the addition of a customer database, support ticketing system, and customer billing.

**On-Demand Support**: According to the vendor, users can request on-demand support by running the client from the website, ensuring quick connection to the remote PC for control, file transfer, and maintenance tasks.

**One-Click Fixes**: The vendor claims that users can perform common maintenance tasks with a single menu selection, including disc cleanup, print queue flushing, and system reboot, for efficient troubleshooting and problem resolution.

LogMeIn Rescue

RealVNC® Connect is a secure remote access solution from RealVNC. It can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it.

Essentials

Plus

Premium

RealVNC Connect

Remotely

Remote Support

Image Retail Solutions

Remote Access

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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Overview

What is Remotely?