RentSense

RentSense is a solution designed to optimize rent collection operations for social landlords. According to the vendor, it is suitable for social housing organizations of all sizes, from small and local organizations to large and national ones. RentSense is used by a wide range of professions and industries, including social housing providers, housing associations, local authorities, property management companies, non-profit organizations, and various housing professionals such as housing officers, income managers, and finance directors.

Key Features

Intelligent Automation: RentSense automates contact and action for specific arrears cases, reducing caseload for officers and freeing up their time for more complex situations. The vendor claims that it utilizes various channels like SMS, rich messaging, email, online portals, and traditional diallers to drive digital engagement.

Former Tenant Arrears Manager: RentSense enables collections officers to access records of former tenants and those who have given notice. It aims to facilitate effective early intervention and minimize overall debt and write-offs.

Automation: RentSense offers three automation solutions: Automation Integration, Automation Intelligence, and Automation Engagement. According to the vendor, Automation Integration streamlines workflow by integrating RentSense API with CRM/HMS systems. Automation Intelligence identifies arrears cases that can be automated without officer intervention, reducing caseload and ensuring effective contact. Automation Engagement fulfills automated cases by sending pre-prepared communications via various channels, eliminating unnecessary administrative tasks.

Management Dashboard: RentSense provides team managers with insights into individual and team performance. It helps monitor progress against targets and allocate workloads efficiently, thereby motivating team members and supporting resource allocation.

Reporting and Insights: RentSense generates comprehensive reports in various formats without the need for IT assistance. According to the vendor, it assists in monitoring performance, making informed decisions, and tracking progress against targets.

RentSense API Integration: RentSense allows the presentation of RentSense caseload directly in the Housing Management or CRM system. It aims to enhance efficiency and accuracy by enabling officers to work from their main system of record.

Rent Prediction: RentSense analyzes existing data from the Housing Management System (HMS) to predict the future financial behavior of individual tenants. The system identifies tenants who are likely to fall into arrears, enabling early intervention and support.

Simplified Workflow: RentSense simplifies the rent collection process by automating the identification and prioritization of cases requiring attention. It provides a prioritized list of individual actions, eliminating the need for manual data input.

Early Intervention: RentSense flags tenants who may be facing financial difficulties, enabling housing officers to offer support and assistance at an early stage to prevent arrears from escalating.

Integration Flexibility: RentSense can be customized to meet the specific needs and workflows of individual organizations. According to the vendor, it seamlessly integrates into existing systems, utilizing the tenant information already held by the organization.