Social Suite by Reputation.com Reviews and Ratings

Use Cases and Deployment Scope

NUVI is used as a tool to follow hashtags and brands. It is used in a teaching environment and a research setting. It's primary use in my social media class where the analytic team reports on relevant brands and our own group's social presence. It is also a very useful tool for several research projects that have been published in academic journals.

Likelihood to Recommend

It is well suited in our educational environment and I like to use it for research. I especially like the forecast feature that allows the user to estimate how many mentions a monitor will render. The graphics are excellent and it is usually very responsive. I have had trouble with the number of duplicate messages in pulls.

Use Cases and Deployment Scope

NUVI is being used by the marketing department, specifically with our social media team. We support other members of staff with listening requests around big client events or ongoing support. It allows us to stay on top of what is being posted online around our business and track any links that are shared. The tool gets better the longer you use it as it collects rich data and you are able to compare time periods together. Our clients also love the generated reports that NUVI creates. It's extra helpful in crisis situations.

Likelihood to Recommend

NUVI is great for ongoing listening, especially for long-term clients. If your monitor is already set up, the platform is great in a crisis situation. If you don't have previous monitors created, it can be less helpful if something pops up out of the blue since it cannot pull in historic data. NUVI is better for more experienced social/digital team members as there is a learning curve when you first use the software.

Use Cases and Deployment Scope

NUVI is a great tool to help segment social media channels into easily digestible pieces. We used NUVI to help monitor our social media activity, and also it was a great tool to help us monitor competitor reach and activity.

The dashboard makes it very easy to use, and the biggest plus to this platform was the simple reporting that has. It made sharing the insights very simple with the other executives on the board.

Likelihood to Recommend

Great for setting up monitoring and reporting of social media campaigns - It allows you to easily and quickly set up your channels, hashtags and other forms for tracking.

Use Cases and Deployment Scope

<p>Nuvi helps to bring real-time conversations to life! Without it, we'd be making less informed decisions about our client's social business, content direction and overall strategy.</p><p></p><p>We're able to quickly and easily create profiles, which allow us to monitor client (and even competitor) intel with a granular focus.</p><p></p><p>Custom reporting allows our team to create interactive, accurate, and detailed PDF reports that are easy to share with your clients, executives and team.</p><p></p><p>Mobile alerts allow our team to stay connected on the go. Customize text or email alerts to notify you of important developments (crises).</p>

Likelihood to Recommend

It's great at visualizing mentions of the brand/industry terms you've chosen to monitor, as well as information on the people who are using those terms. Automated email reports also help save time vs manually compiling and sending them. We haven't yet used the Facebook Audience analysis feature (costs extra), but it looks very useful.

Use Cases and Deployment Scope

<div>We use NUVI primarily for social listening and monitoring on behalf our clients. NUVI works best as a solution for specific campaigns vs. umbrella brand social listening, as the number of posts, shares, etc., on a specific campaign are easier to track. Our clients see the value in the tool as it demonstrates the social reach of offline marketing campaign initiatives.</div><div>

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Likelihood to Recommend

NUVI is a good solution for those interested in basic social listening and monitoring. The cost structure of NUVI also works better since it's based on the volume of mentions overall vs. the number of monitors, clients, etc., who will be using the tool. There are a variety of other tools that may work better at an enterprise level of social monitoring, sentiment and engagement via the platform.

Use Cases and Deployment Scope

Broadly, we use it to track brand, competitive, and industry terms for our clients. For most clients we are tracking brand terms to aid with community management and tracking overall social share of voice, as well as some broader terms to identify opportunities for proactive content. We also use it to track hashtag contest entries.

Likelihood to Recommend

NUVI is a great tool if you're tasked with monitoring conversation about any topic you need across the social web and can anticipate exactly what you need to be collecting data around. In that regard, it's great for setting up as you're putting together a campaign, and you will find it useful both as the campaign progresses and after the fact. Where it's not particularly useful is after (or even during) a campaign and someone wants you to go back through and find conversation data from the beginning. As I mentioned before, there is 30 day historical Twitter data, but that is only one of the many handfuls of social platforms NUVI can search through, and it's a relatively short amount of time for historical data.

Use Cases and Deployment Scope

Mainly social listening, with occasional community management. The tool is used within the social media team, though requests come in from the entire agency for monitoring social conversation on potential new clients, clients whose social media we don't manage, etc. This also comes in handy for any crisis communication situations for any client.

Likelihood to Recommend

Great for social listening, especially if you have multiple clients. Also great for community management, but there are better tools.

Use Cases and Deployment Scope

It was strictly being used to help support social media marketing strategies. It was extremely beneficial in day to day operations as well as high-level strategic decision making. It actually allowed me to manage the entire social media strategy without having to hire another support person. It also help drive over a 1500% ROI in social media ad spend.

Likelihood to Recommend

I did thorough research on social media listening programs and used free publishing software before Nuvi; however, the combination of all benefits as well as the responsiveness of my account manager and development team (literally adding capabilities to their software because of my requests) made Nuvi the easy choice! I would only consider them again for my next company.

Use Cases and Deployment Scope

We utilize NUVI to post on social media channels for each of our hotels and restaurants. We also use NUVI to run analytics reports for all of our properties. We use it on a corporate level to view the performance of the entire portfolio, as well as on a property level to manage and post on listings. Primarily we utilize the channels and publishing features. The major problems it solves for the property is the ability for multiple people to collaborate and post on multiple channels. For our corporate team, it solves the problem of not being able to see on a wide scale how our properties are performing.

Likelihood to Recommend

NUVI is great for our corporate setup because the cost is based on the number of monitor data points pulled. There are no channel or user restrictions, so when we bill out to the properties we simply take the yearly cost and divide it evenly. Great for more entry-level users who are price conscious. For a company looking to really dive into data on a large scale and manage analytics on a campaign by campaign basis or include revenue data, it is not as functional.

Use Cases and Deployment Scope

We were looking for a tool to help enhance our social media services offerings and I came across NUVI! One of the things it does above and beyond the tools used for publishing only, is to help monitor both the content and the sentiment of social conversations in a very interactive and graphic way.

Likelihood to Recommend

<ul><li>Most appropriate for larger businesses and agencies monitoring brand sentiment. </li><li>Less appropriate for small businesses with low traffic levels. </li></ul>

At a later time, we may come back to this tool but we found it was beyond our needs at the time and far more powerful than we needed for serving our current client base.