Respond.io Reviews and Ratings

Rating: 9.7 out of 10

Score

9.7 out of 10

Community insights

TrustRadius Insights for Respond.io are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Flexible Channel for Business and Customer Communication: Users appreciate that Respond.io serves as a channel for businesses and customers to connect, providing flexibility for both parties in the fast-paced business environment. It is valued by reviewers as a useful and productive platform for accelerating business growth, especially for global businesses. Some users have mentioned that Respond.io enables fast communication and the ability to reach people outside the country, making it suitable for businesses with an international presence.

Easy Setup with Excellent Functionalities: Users find Respond.io easy to set up and highlight its excellent functionalities, eliminating the need to integrate additional tools. The centralized inbox feature is highly valued as it simplifies data and request tracking, streamlining customer communication across different platforms. Some users describe Respond.io as a lifesaver, allowing continuous customer engagement across all channels, 24/7, with the convenience of a new app. The unified platform of Respond.io enables seamless communication across various platforms, ensuring prompt and consistent responses to customers.

Automation Features and Customizable Chatbots Enhance Productivity: Automation features and customizable chatbots are highly praised by users for enhancing productivity and customer engagement, making Respond.io a game-changer in customer support. Reviewers appreciate the convenience of contacting several clients across multiple social networks through Respond.io's platform. They also acknowledge that Respond.io combines various messaging channels into a single unified platform, such as WhatsApp, Facebook Messenger, and WeChat, simplifying customer engagement for businesses.

Reviews

11 Reviews

Super optimized and intuitive, it centralizes all customer contact.

Rating: 10 out of 10

November 6, 2025

Use Cases and Deployment Scope

Respond.io allows us to centralize communication with our clients in a very optimal and user-friendly interface, giving support engineers the ability to handle more tickets simultaneously in an effective and efficient manner.

Respond.io nos permite centralizar la comunicación con nuestros clientes en una interfaz bastante óptima y cómoda, dándonos la facilidad a los ing de soporte de atender más tickets a la vez de manera efectiva y eficaz

Pros

Centralize multiple channels on a single platform: WhatsApp, Instagram/Instagram Messenger, Facebook Messenger, web chat, email, etc.
Respond.io allows us to configure AI agents to answer frequently asked questions, generate service tickets, and more.
Thanks to its interface and AI, it allows us to manage high volumes of messages.
Centralizar múltiples canales en una sola plataforma WhatsApp, Instagram / Instagram Messenger, Facebook Messenger, chat web, correo electrónico, etc
Respond.io nos permite que se configuren agentes de IA para responder preguntas frecuentes, generar tickets de servicio y demás
Nos permite gracias a su interfaz y a la IA gestionar altos volúmenes de mensajes

Cons

It would be a good improvement to have a preview of the channel workflow, in order to improve service flows
More detailed statistics in a dashboard, for internal improvements to our support workflow
Duplicate contacts; not having to merge them via +52 or +521 would be excellent and would save more time.
Seria una buena mejora tener una vista previa del flujo de trabajo del canal, para poder mejorar los flujos de atención
Estadísticas mas detalladas en un dashboard , para mejoras internas de nuestro flujo de soporte
Duplicidad de contactos , el no tener que fusionar por +52 o +521 estaría excelente ahorraría mas tiempo

Likelihood to Recommend

This is most appropriate for medium-sized or large companies that need to centralize and manage all chats opened for social media marketing or technical support when a customer submits a support ticket. It's less appropriate for small businesses that only use the free WhatsApp Business app and have low social media message volume, or for companies that use traditional support or marketing methods and only receive requests via email.

En donde es más apropiado es en empresas medianas o grandes donde se requiere centralizar y gestionar todos los chats abiertos por marketing de las redes sociales o por tema de soporte técnico cuando el cliente levanta un ticket de atención. En donde es menos apropiado es en empresas pequeñas que solo utilizan la app gratuita de whatsapp business y que tienen poco flujos de mensajes por las redes sociales o bien simplemente empresas que usan soporte o marketing tradicional donde solo reciben peticiones por correo.

<i>This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>

Diego Mayorquin

Ing en Teleinformatica in Engineering at SICAR (51-200 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

The best multi-platform chat manager

Rating: 10 out of 10

November 4, 2025

Use Cases and Deployment Scope

We use it as a multi-platform chat manager, to manage technical support tickets, by carrying out all the management in a single platform we avoid having several apps or pages open, which we did previously, optimizing time and productivity. Likewise, the ease of use has made it easier for us to implement it in the company.

Pros

Multi-platform chat management
Technical support ticket management
Call service

Cons

Multimedia management, specifically video playback
Duplicate chats appear as if they were different contacts on the client's part

Likelihood to Recommend

In our case, Respond.io is the tool implemented to meet our needs by having control of communication with the end customer, automatic response boots to direct them to each corresponding area and links to our support ticket management system, being able to manage chats and calls to each agent of our company efficiently.

Verified User

Engineer in Information Technology (51-200 employees)

Vetted Review

3 years of experience

Constantly evolving and keeping up with the right trends Easy to use and setup

Rating: 10 out of 10

Incentivized

October 28, 2025

Use Cases and Deployment Scope

We use Respond.io to communicate with our customers. It is used as a unified inbox to allow us to connect with potential clients, as well as existing clients, across various different platforms such as email, social media, VOIP, and so forth.

We also use it to manage WhatsApp Business API, which enables us to broadcast messages to our guests and keep people up to date.

Pros

Very easy onboarding process for a variety of different communication channels (easy to do yourself)
Detailed onboard of new clients with a white glove approach enabling a quick setup
Constantly innovating, updating, and listening to user feedback to provide a growing platform!

Cons

VOIP functionality is very basic, with room for for growth (but I know this is in the works)
It does not as yet provide integration with trip review platforms (TripAdvisor, Google Reviews, etc)

Likelihood to Recommend

It is really well suited for tracking the history of communication with a particular customer across any variety of channels in which engagements may happen. A customer may contact us via email to start, then ask last minute questions via WhatsApp, and then at some stage, may even give us a call on the VOIP line to discuss a matter. All of these interactions are recorded in a single unified inbox that is easy to understand.

Respond.io is not suited for a call centre environment where records need to be kept of the calls (recording), or where a variety of other VOIP features are required.

Rick Botha

General Manager in Corporate at Ceres Rail Company (11-50 employees)

Vetted Review

1 year of experience

Respond.io your best option to link communication with your clients

Rating: 10 out of 10

October 28, 2025

Use Cases and Deployment Scope

We implement Respond.io in our daily life to control the flow of our clients, improving service and quality through technical support, implementing the use of AI and to cover the greatest reach of clients, whether they are frequent clients, as well as prospects who are interested in acquiring the system.

Respond.io lo implementamos en nuestro día a día para el control de flujo de nuestros clientes, mejorando la atención y calidad a través del soporte técnico implementando el uso de la IA y para abarcar el mayor alcance de clientes ya sean clientes frecuentes, así como de prospectos que estén interesados en adquirir el sistema.

Pros

Control of flow of interested clients as well as improvement in the quality of support we provide to our clients
Integration of AI for the improvement and quality of attention to detail
Greater control and organization in the different areas of the company
Control de flujo de clientes interesados así como la mejora en la calidad de soporte que brindamos a nuestros clientes
Integración de la IA para el mejoramiento y calidad de atención al detalle
Una mayor control y organización en las distintas áreas de la empresa

Cons

Improve the quality of calls via WhatsApp
Multimedia files are frequently affected
Sometimes contact channels do not allow sending or receiving messages using automated templates
Mejorar la calidad en las llamadas vía Whatsapp
Archivos multimedia frecuentemente se ven afectados
En ocasiones los canales de contacto no permiten enviar o recibir mensajes mediante plantillas automatizadas

Likelihood to Recommend

The integration of the different media or contact channels is very easy to understand with the use of AI through bots as well as for the client as well as for the person providing the care, the continuous improvement and resolution of some technical problems improve the quality, I only feel that the integration between channels could be improved as well as improve the quality of the multimedia files that sometimes become tedious.

La integración de los distintos medios o canales de contactos es muy fácil de entender con el uso de la IA mediante bots así como para el cliente como para quien brinda la atención, la mejora continua y resolución a algunos problemas técnicos mejoran la calidad, solo siento que se podría mejorar la integración entre canales así como mejorar la calidad de los archivos multimedia que en ocasiones se vuelven tediosos.

<i>

This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>

Verified User

Technician in Customer Service (51-200 employees)

Vetted Review

3 years of experience

Very satisfied user

Rating: 9 out of 10

October 28, 2025

Use Cases and Deployment Scope

Have been using Respond.io for 4 years now. Despite the fact that we always look for emerging technologies, never found any better solution. Support is outstanding. Using the features like channels creation and intergrations are super easy. One of the best features I use daily is the dashboard to monitor agents at a glance.

I strongly recommend it for any business industry.

Pros

Manage chats
Channels creation
Automation and workflow

Likelihood to Recommend

We manage WhatsApp, Instagram and TikTok chats with Respond.io.

Marwan Kandeel

General Manager in Corporate at Works Group (11-50 employees)

Vetted Review

4 years of experience

View profile

A complete platform for managing my clients

Rating: 8 out of 10

Incentivized

October 28, 2025

Use Cases and Deployment Scope

Respond.io is the lead management platform we use at the company to receive, filter, and respond to conversations generated by the marketing team. Its usability and reliability keep us focused, we have the support team's support, and we can focus on improving our service to reach more people and convert more sales month after month.

Respond.io es la plataforma de gestión de LEADS que utilizamos en la compañía para recibir, filtrar y atender las conversaciones atraídas por el equipo de mercadeo. Su usabilidad y confiabilidad nos mantienen enfocados, tenemos el acompañamiento del equipo de soporte y podemos concentrarnos en mejorar nuestra atención para llegar a más personas y convertir más ventas mes a mes.

Pros

Initial service bot, easy to set up and very useful for sending customers to self-service.
Recapture management, I can select the leads I want to follow up with and send an easy-to-configure template.
Lifecycle: This allows me to keep track of hot leads and easily filter conversations based on their importance in the sales process.
Bot de atención inicial, es fácil de configurar y muy util para enviar a los clientes a autogestión.
Gestión de recapturas, puedo seleccionar los leads a los que quiero hacerles seguimiento y enviar una plantilla fácil de configurar.
Ciclo de vida: me permite tener al alcance los LEADS calientes y filtrar fácilmente las conversaciones de acuerdo a su importancia en el proceso de ventas.

Cons

Call management: I'd like to have calls at hand on the platform. This is something we need to make it easier for advisors to manage.
Better trained AI agents
Reporting in general, although we have what we need, it would be nice to have access to more detailed reports on the management carried out by the advisor.
Gestión de llamadas: me gustaría tener a mano las llamadas en la plataforma. Es algo que necesitamos para facilitar la gestión de los asesores
Agentes de IA con mejor entrenamiento
Reportería en general, aunque tenemos lo que necesitamos sería bueno acceder a reportes más detallados de la gestión realizada por asesor.

Likelihood to Recommend

The company's sales funnel support is well represented in Respond.io. I like how its workflow is configured with the initial support bot. It filters and provides a summary of the customer's needs, making the advisor's job easier. Calls are something the platform is sorely lacking.

I understand they are under development and something we're eagerly awaiting at the company to be able to track more efficiently on a single platform.

La atención del embudo de ventas de la compañía está bien representada en Respond.io me gusta como se configura su flujo de trabajo con el BOT de atención inicial, filtra y me entrega resumen de la necesidad del cliente haciendo más fácil el trabajo del asesor.

Las llamadas son algo que le hace mucha falta a la plataforma, entiendo que se encuentra en desarrollo y es algo que esperamos con ansias en la compañía para poder hacer un seguimiento más eficiente en una sola plataforma.

Jefferson Pinzón Ortiz

Ejecutivo de venta directa in Sales at TRAVELKIT (11-50 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Respond.io A Centralized Easily Used Platform

Rating: 9 out of 10

October 28, 2025

Use Cases and Deployment Scope

By using Respond.io, we ensure that multiple people from our company can help costumers who need help without having to text them individually, and while each conversation is assigned to only one responsible team member, said member can reach out to other teammates in case extra help is needed. Our use case mainly covers customer support and technical assistance, as well as operational coordination.

Pros

Consolidates messages from different channels
Internal Collaboration Features, such as notes and mentions.
Automated Workflows to ensure problems are efficiently handled

Cons

Message Search Tools
Reporting Customization
Better Internal Comunications features such as a company chat

Likelihood to Recommend

I think Respond.io is best suited for companies who need a centralized multi-channel communication system. It is also well suited for organizations that rely on multi-disciplinary customer service teams, where collaboration between departments (e.g., sales, technical support, and operations) is essential. Respond.io is less appropriate for organizations that have specific team members solely in charge of the customer support system or companies that require full-featured CRM capabilities or advanced reporting and analytics

Robert Paulino De Los Santos

HSEQ Manager in Quality Assurance at Enestar (11-50 employees)

Vetted Review

1 year of experience

View profile

Streamlined Communication and Higher Conversions with Respond.io

Rating: 9 out of 10

Incentivized

October 28, 2025

Use Cases and Deployment Scope

We started using Respond.io three years ago, and we’re fully satisfied with the service. We use it as an omnichannel platform to manage Instagram, TikTok, Facebook, and WhatsApp messages in one inbox. I like that it connects directly to our CRM without needing any third-party tools.

Pros

Omnichannel
Tiktok support
Managing users

Cons

Faster support
Normal WhatsApp
Schedule massages

Likelihood to Recommend

Managing all patient inquiries from Instagram, Facebook, and WhatsApp in one inbox. This saves time and ensures no message is missed. Assigning chats to the right salesperson or department, which keeps communication organized. Tracking message history when a patient contacts us through different channels. The system shows all previous conversations under one profile. Integrating with our CRM so all leads and communication logs are automatically recorded. Handling large message volumes, especially during campaigns or promotions, without losing control.

Waleed Taleb

CMO in Marketing at Vera Clinic (201-500 employees)

Vetted Review

3 years of experience

View profile

The best Platform

Rating: 10 out of 10

October 28, 2025

Use Cases and Deployment Scope

Easy communication with our clients worldwide in real time and we are able to manage and allocate the chats to the relevant department. We are also able to make calls with ease to our clients and suppliers. We had to close other suppliers as Respond.io caters to all our requirements operationally.

Pros

Real time chats with clients
Calls to customers and suppliers with ease
Easy allocation of work loads
Manage old chats and clients
No system glitches

Cons

Dialing pad for calls
Better notifications on mobile app

Likelihood to Recommend

Only when you need to make calls, you have to save the contact details, which is not ideal and can be improved on since we can have a direct dialing pad for contacts not in our list. In general, Respond.io is great with realtime communication worldwide and user friendly.

Verified User

Consultant in Sales (51-200 employees)

Vetted Review

1 year of experience

Happy with Respond.io

Rating: 10 out of 10

Incentivized

October 28, 2025

Use Cases and Deployment Scope

Easy creation of automated customer service for my digital channels, incorporating AI. It's truly simple and fabulous, useful for any industry in any economic sector. A clean and efficient development, with an intuitive and user-friendly interface, as well as timely and effective support. Respond.io more than meets the needs of my business and is a fundamental part of my customer service and my commercial and operational processes.

Pros

Intuitive and user-friendly interface
Timely and effective support
Easy creation of automated customer service for my digital channels, incorporating AI
Thinking in a backend, clean and efficient development

Cons

Incorporate CRM features to follow up with customers
Message scheduling
Ability to interpret any multimedia file (audio, image, or video) in customer inquiries and respond with audio

Likelihood to Recommend

I believe Respond.io has extensive functionality, so it can perform efficiently and be useful in any economic sector and industry (industry, commerce, and services). I haven't yet been able to determine where it wouldn't be applicable; I'd be remiss if I singled out a specific industry or economic sector. Respond.io has so far more than met my expectations as a business consultant, and I recommend it to my clients.

Germn Alberto Gmez Abello

Projects Engineer in Engineering at AuLab TIC (1-10 employees)

Vetted Review

Reseller

2 years of experience

Loading Reviews List....

A complete platform for managing my clients

Rating: 8 out of 10

Incentivized

October 28, 2025

Use Cases and Deployment Scope

Pros

Initial service bot, easy to set up and very useful for sending customers to self-service.
Recapture management, I can select the leads I want to follow up with and send an easy-to-configure template.
Lifecycle: This allows me to keep track of hot leads and easily filter conversations based on their importance in the sales process.
Bot de atención inicial, es fácil de configurar y muy util para enviar a los clientes a autogestión.
Gestión de recapturas, puedo seleccionar los leads a los que quiero hacerles seguimiento y enviar una plantilla fácil de configurar.
Ciclo de vida: me permite tener al alcance los LEADS calientes y filtrar fácilmente las conversaciones de acuerdo a su importancia en el proceso de ventas.

Cons

Call management: I'd like to have calls at hand on the platform. This is something we need to make it easier for advisors to manage.
Better trained AI agents
Reporting in general, although we have what we need, it would be nice to have access to more detailed reports on the management carried out by the advisor.
Gestión de llamadas: me gustaría tener a mano las llamadas en la plataforma. Es algo que necesitamos para facilitar la gestión de los asesores
Agentes de IA con mejor entrenamiento
Reportería en general, aunque tenemos lo que necesitamos sería bueno acceder a reportes más detallados de la gestión realizada por asesor.

Likelihood to Recommend

I understand they are under development and something we're eagerly awaiting at the company to be able to track more efficiently on a single platform.

Jefferson Pinzón Ortiz

Ejecutivo de venta directa in Sales at TRAVELKIT (11-50 employees)

Vetted Review

2 years of experience

Verified on LinkedIn