Responsive Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Community insights

TrustRadius Insights for Responsive are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Import/Export Feature: Users have found the import and export functionality to be invaluable, saving them a significant amount of time and enabling easy exporting of pre-formatted content. The flexibility of exporting into native formats or customized templates for Word, Excel, and PDF has been highly appreciated.

Auto-Response Feature: The auto-response capability has received high praise from users as it greatly reduces the manual effort required to respond to questionnaires. Reviewers mentioned that the system can automatically generate responses based on past answers, becoming smarter over time and handling a substantial percentage of the responses.

Keyword Field Mapping Functionality: Reviewers have highlighted the value of the keyword field mapping feature. It allows users to seamlessly map fields into their desired export template and responses, resulting in customized responses without additional effort. This functionality has proven particularly useful for mapping salesperson information, client names, and client nicknames.

Reviews

29 Reviews

Responsive is wonderful

Rating: 10 out of 10

Incentivized

February 23, 2026

Use Cases and Deployment Scope

Leading complex RFP projects. With a full suite of solutions that Accruent has to offer, Responsive is integral to completing complex RFPs and Security questionnaires. It is used as the central project management platform and the reusable library is a game-changer. All SMEs involved in completing an RFP use Responsive.

Pros

Easy to navigate
Suggested answers from library are typically accurate
Smooth experience

Cons

I never trusted the AI tool, but haven't actually used
.
.

Likelihood to Recommend

Responsive is perfect for managing and completing complex RFP documents.

Jack Pearce

Senior Manager in Sales at Accruent (501-1000 employees)

Vetted Review

7 years of experience

Verified on LinkedIn

Responsive user review.

Rating: 9 out of 10

Incentivized

February 22, 2026

Use Cases and Deployment Scope

For proposal management, customer questionnaires, vendor onboarding, due diligence requests, security requests, etc.

Pros

Grammar, quality check.
AI draft.
AI assistance.

Cons

The configuration of projects and the automatic mapping of sections can be improved. Now it's only recognising the standard sections.
Googledoc/Word-like view within the project, which will be very useful. Now, the interface takes users time to get used to.
When you add a Question/answer pair to the library/save from the project, the system should prompt a message saying we already have something similar saved in the library, if there is, and that it is repetitive. Now it's a more manual process to double-check if the new QA pair isn't repetitive.

Likelihood to Recommend

I like the AI assistance feature, which is smart enough to grab info from the library.

Verified User

Project Manager in Sales (5001-10,000 employees)

Vetted Review

3 years of experience

A great tool - highly recommend

Rating: 10 out of 10

Incentivized

February 7, 2026

Use Cases and Deployment Scope

Responding to RFX and central repository

Pros

Logging projects for MI reporting
central repository is a huge bonus for the wider business, i.e., those who are not responding to RFX, who utilise as a knowledge base, saving RFX responders and SMEs email traffic

Cons

AI integration in the basic subscription, i.e., not to be charged as an addition
upload new content in bulk feels bulky - I can't offer a suggestion though!

Likelihood to Recommend

Excellent knowledge base for an organisation with fewer RFX responders and many divisions and separate business lines

dan lyons

Client Services Manager in Sales at Octopus Capital (501-1000 employees)

Vetted Review

2 years of experience

Responsive works for our proposal team

Rating: 10 out of 10

Incentivized

February 4, 2026

Use Cases and Deployment Scope

Responsive is our database to house answers related to RFPs and security questionnaires. We've used Loopio in the past and Responsive is much more powerful in terms of tracking all the meta data and now allowing us to use AI to help craft new responses. The review cycles help us keep content up to date and features like de-duplication allow us to avoid redundancies in content.

Pros

Find similar answers
Find content that is duplicate or not assigned an owner
Track changes to content
Collaborate with others through comments

Cons

Review cycles don't allow you to notify people in advance of due date.
Merging similar and duplicate entries doesn't always capture meta data like use count or comments.

Likelihood to Recommend

Knowing what project the content first came from, along with being able to view all historical activities for an entry and where it's been used recently all help us manage content.

It's less helpful as an across-the-board platform for all our company's users as the pricing model for AI makes individual access expensive. We used to pay per-project, instead of per user, and it was cumbersome to limit the projects but we didn't have to worry about how many users could access the data.

Verified User

Employee (1001-5000 employees)

Vetted Review

4 years of experience

Responsive is hands down the main tool you need to be successful with RFPs

Rating: 10 out of 10

Incentivized

February 3, 2026

Use Cases and Deployment Scope

Responsive is absolutely essential to managing RFPs (request for proposal). Not only does it provide a single source of truth for content, it makes managing the content much easier. The tagging and filtering helps weed through the clutter to find answers quickly and easily. The new AI features are also a game changer in terms of editing for size and audience.

Pros

AI
Flagging expired content
Import engine makes loading the RFP easier than ever.

Cons

Merge tags are not easy to understand
Templates do not always work without heavy formatting at the end.

Likelihood to Recommend

The tool is well suited if all people use it as intended. Getting people out of G-Drive and Teams versions can be dificullt.

Verified User

Manager in Marketing (1001-5000 employees)

Vetted Review

10 years of experience

Responsive

Rating: 7 out of 10

Incentivized

February 3, 2026

Use Cases and Deployment Scope

Proposal management and content library.

The product helps us co-ordinate complex RFP responses, collaborate with subject matter experts and create a content library.

Pros

The ability to manage a complex RFP in a browser format.
AI layer has supported efficient answering.
Ability to add tags to organise content

Cons

Account management and the ability to link with regional contacts in the correct timezone.
Better "live" training sessions to engage new users. There is a real lack of "train the trainer" sessions.
There are still occasions when loading an excel RFP is too cumbersome i.e. multiple sub questions etc.

Likelihood to Recommend

Well suited to bid teams.

Verified User

Administrator in Customer Service (1001-5000 employees)

Vetted Review

4 years of experience

Optimizes the RFXs process by leveraging AI tools

Rating: 9 out of 10

Incentivized

March 30, 2024

Use Cases and Deployment Scope

We use Responsive tool for responding to RFXs and security questionnaires. The acts as a data repository for the RFXs which helps us to retrieve the appropriate response from the previous RFXs. In addition, the latest addon AI capability helps us to respond the RFXs automatically by using OpenAI. This feature helps us to draft the response which can be modified as per the question.

Pros

Data repository with key word search
AI regenerative response creation using various controls
Data segregation as per the projects
Auto mapping of questions and answers by reading excel sheet while uploading Q&A pairs

Cons

Project management setup process needs to be optimized
AI data model needs more training to increase accuracy
UI can be improved

Likelihood to Recommend

I recommend Responsive tool to other organizations, as it optimizes their internal RFXs process. All the RFXs activities can be tracked in tool which helps organizations. It has excellent data repository with filters to retrieve the desired response. New AI features makes the tool more attractive as it creates the content as required.

Verified User

Executive in Marketing (1001-5000 employees)

Vetted Review

2 years of experience

RFPIO - easy to use with excellent customer support

Rating: 10 out of 10

Incentivized

December 12, 2021

Use Cases and Deployment Scope

RFPIO is used to respond to RFIs, RFPs, questionnaires, and due diligence requests. The tool supports the sales leg of our organization, both with new sales and addressing requests from current customers. RFPIO makes it easy to manage a vast library of technical question and answer pairs and greatly reduces the time it takes for subject matter experts to answer technical questions on RFPs or similar tasks.

Pros

Easily update your technical answer library.
Respond to RFPs faster.
Provide subject matter experts with direct ownership of and access to technical content.

Cons

Improve artificial intelligence to enhance the program's auto-response function.
Add or include a RFP procurement/issuance function.
Add a folding windows-style set up to the answer library for a more granular separation of content and answers.

Likelihood to Recommend

Excellent tools for companies who regularly respond to RFPs/RFIs and who do not have any RFP-response software in place. This tool will save hundreds of person-hours each month in developing RFP responses, increase your capacity to respond to a higher volume of RFPs, and will pay for itself. Its strengths over competitive programs/software include a straightforward, user-friendly UI and free, direct access to the local RFPIO office in Portland, OR for quick, responsive customer support.

Brian Zielinski, MBA

Sr Proposal Manager in Sales at Wolters Kluwer ELM Solutions (501-1000 employees)

Vetted Review

3 years of experience

View profile

RFPIO is an absolute must for teams that respond to RFPs, Security Questionnaires, etc.

Rating: 10 out of 10

Incentivized

November 30, 2021

Use Cases and Deployment Scope

RFPIO allows our organization to manage multiple RFPs and Security Questionnaires at one time with a lean workforce. It streamlines our content and allows us to organize by product, user type, and specific use cases from our clients. As a company with several different products, and versions of our products, RFPIO enables us to quickly find the right content for the right product, and quickly return questionnaires to the requester. Our content stays updated because RFPIO allows me to assign owners to each question and answer pair, and it automatically requests a review and updates at our specified frequency.

Pros

Intuitive user interface - users of any level technology-wise can use without issues.
Streamlined content review and update process which takes the responsibility from the RFP manager to the product owner.
Access content from anywhere -RFPIO has several add-on and plugin options that enable our teams to quickly grab content where they are working (Outlook, Slack, Microsoft products, Google Workspace, etc.

Cons

I am completely satisfied with RFPIO's features and functionality.

Likelihood to Recommend

RFPIO is an asset for organizations of any size. It makes our lives easier and enables us to focus on winning RFPs because we know RFPIO will assist in responding, and we will have updated content when needed.

Anne-Stuart Huffman

Manager, Presales Enablement in Sales at Mercury Healthcare (formerly Healthgrades) (501-1000 employees)

Vetted Review

5 years of experience

View profile

RFPIO always exceeds my expectations!

Rating: 10 out of 10

Incentivized

November 24, 2021

Use Cases and Deployment Scope

We are currently using RFPIO primarily as a content library. While I managed RFPIO initially, we've recently transitioned to using a Content Manager who oversees our library and who is working to include Process Management as part of our leveraging the tool. With encouragement our users are beginning to use RFPIO more comprehensively, and I am confident the tool will help us with efficiency and simplification as we respond to RFPs. I've been fully immersed in RFPIO processes and functionalities, collaborating with other company-users, and the tool is absolutely phenomenal!

Pros

functionality around content management is agile and intuitive
response process functions are simple to use and help with even the most complex proposals
customer service is extraordinary!

Cons

Formatting issues are sometimes problematic when downloading templates.

Likelihood to Recommend

I have been an RFPIO user for over 4 years and continue to be impressed by its ever-evolving functionalities and ease-of-use. The team behind the product is extraordinary! They are responsive in ways that are rare these days, replying to inquiries quickly and positively. We've asked them to do some really difficult things for us, and they've come through with aplomb! I have not been disappointed once. That's amazing! The product and the team are simply the best.

Lori Coffae

Director: Proposal Writing at SHI International (5001-10,000 employees)

Vetted Review

4 years of experience

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