TrustRadius Insights
Customizable Platform: Users appreciate the flexibility and ease of use of RightAnswers, which allows them to customize content and create …
Overview
What is RightAnswers?
Knowledge management software
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Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is RightAnswers?
RightAnswers creates a knowledge sharing culture across your enterprise. RightAnswers uses AI and machine learning to bring all of your knowledge into one place, enabling faster and collaborative problem solving.
RightAnswers Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Customizable Platform: Users appreciate the flexibility and ease of use of RightAnswers, which allows them to customize content and create portals specific to their organization. Several users have reported that this feature has been particularly useful for their business needs.
Responsive Support Team: The support team for RightAnswers is highly regarded by users, who report that the team is responsive, professional, and genuinely interested in helping them succeed. Many users feel valued and heard, believing that the company truly cares about their success.
Effective Training: Users find the training provided by RightAnswers to be well-designed and easy to follow with real-world examples that help them connect the dots to their organization's daily problems. Some reviewers have stated that they appreciate the depth and value of KCS training in particular.
Customization: Some users have found the customization options in RightAnswers to be lacking in user-friendliness, with difficult-to-use features that are not intuitive for the average person.
Learning Experience: The online learning experience provided by RightAnswers has been criticized by some users who find it less engaging than face-to-face training, leading to difficulties in staying focused during webinars.
User Management: Several reviewers have mentioned challenges with user management at scale, due to limitations with Active Directory and difficulties administering users in a dynamic business setting.