Salesforce Revenue Cloud Review
Use Cases and Deployment Scope
We use a revenue cloud product to track everything from leads to opportunities to contract generation and order generation in Salesforce. And then just keeping that data in the system for reference.
Pros
- I think particularly well: it allows us to have all of our cross-functional teams collaborate in one space where whether it may be from the generation of a new contract, from a closed one opportunity, it allows sort of the sales team, customer success and contracts team to all work out of the same area and have access to the same information at the same time.
Cons
- I think somewhere that it can be used for room for improvement is probably a lot of the complexity when it comes to building quotes and requiring the approvals and stuff for the quotes. I think a lot of it could be streamlined a little bit.
Likelihood to Recommend
A scenario where it's well suited is if we want to be able to track the generation of an order from start to end from when we first procure the opportunity. It's easy for us to track what products are associated to the opportunity along with the dollar amount associated to it, and then also any approvals and any steps regarding it after it becomes closed when it's Salesforce. And then I think Room for Improvement or some areas that it can improve is just simplicity and making it easier to use for some users who haven't been in Salesforce before.