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Atera

Score8.4 out of 10

216 Reviews and Ratings

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What is Atera?

Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.

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Categories & Use Cases

Media

Screenshot of Atera’s AI-powered solution.
Screenshot of Atera's process automation.
Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.
Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

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Screenshot of Atera’s AI-powered solution.

Atera Key Features

Learn about the best (and worst!) features Atera has to offer, as determined by TrustRadius' reviewers.
Based on 216 ratings of Atera's features
View all Atera features

Top Performing Features

  • Virtualization monitoring

    Allows for monitoring of virtual applications and servers

    Category average: 7.3

  • Attended device access

    The quality and reliability of connections to remote devices that are currently attended by an active user.

    Category average: 8.2

  • Unattended device access

    The quality and reliability of connections to unattended remote devices.

    Category average: 7.3

Areas for Improvement

  • Network device monitoring

    Monitor the real-time performance and health of devices on your network

    Category average: 8

  • Multiple-display support

    The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

    Category average: 4.5

  • Mobile device access

    The quality and reliability of remote connections to end-user mobile devices.

    Category average: 4.6

Who Buys & Uses Atera

Atera Reviews

What users are saying about Atera.
View all Atera reviews

Pros

  • Robust patch management for maintaining system health and security.
  • Effective monitoring capabilities for comprehensive IT oversight.
  • Automation features, including scripting and task scheduling, to streamline operations.

Cons

  • Challenges with third-party application patching, particularly for Windows apps via Chocolatey.
  • User interface and experience can be inconsistent or illogically organized.
  • Limited customization and depth in reporting and analytics features.

Path automation

Incentivized
Ganapathi G HegdeView profile
CEO in Professional Services at Infodot Technologies Private limited (11-50 employees employees)

Use Cases and Deployment Scope

We use Atera as a MSP, we solve patching of all the end points. Atera is a product which addresses Windows. IOS, and Linux. We use Remote monitoring to monitor the end point health. I can say its a All in one IT management platform. Its very light and easy to deploy

Pros

  • Its very powerful in patch management
  • Agent based pricing its win for an MSP
  • Secured Remote support
  • third party application patching
  • Health monitoring of the end points

Cons

  • Analytics and reporting
  • Base plan miss many features
  • Remote connection issues
  • Integration issues

Return on Investment

  • Good in patch automation
  • works well with all 3 OS
  • Agent based pricing

Usability

Alternatives Considered

Freshdesk, Microsoft Intune, Hexnode UEM and Skyhigh Security Cloud-Native Application Protection Platform (CNAPP)

Other Software Used

Freshdesk, Microsoft Intune, Hexnode UEM

Atera - The RMM tool for the Present and Future

Incentivized
Verified User
Engineer in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

Atera is an RMM tool that is used for remote monitoring and management. In our organization, we use Atera for monitoring and management both purposes. We use Atera to monitor our complete infrastructure from Servers, end-user devices, appliances, network devices and all other SNMP devices. The real time monitoring help us to track the devices that are going unplanned offline and we can take action on that basis. Apart from these status, we can monitor the other utilization of servers such as CPU, memory, and hard disk and can take action accordingly. In the management part, Atera is doing well as we can see and manage all other components. We can see device IP address, last login, last logged in user, last reboot time, last seen and other things and can take action accordingly. We are also managing our patch management from Atera. Atera is capable enough to handle the patches for Windows, Linux and Mac OS devices. We can also patch the third party applications from Atera and we are going to in our organization.

Pros

  • Atera is doing good in the monitoring part as it is monitoring our complete infrastructure from the network to servers and also the end user devices.
  • Atera is good in the patching part as it is patching our Windows and Linux servers, end-user Windows systems, and third-party applications.
  • Atera is good in the automation process, and we can plan the execution of any task and schedule it. We have a lot of options here from CMD to PowerShell.
  • The Inventory part is also good, as we can see and download the Software and Hardware inventory from Atera. It will provide the details of all hardware and software, from OS details to applications.

Cons

  • Atera is good at a lot of things, but there are chances for improvement. In the patching part, it has a lot of issues with the 3rd party application patching as it uses Chocolatey for Windows applications and sometimes it fails to update a lot of application.
  • We can transfer files from our admin portal to any device at one time, but we cannot transfer files to multiple devices at once.
  • We cannot install any exe/application from our side. We can only install the applications on end devices that are available in the Atera inventory.
  • They have hardware and software inventory, but are not good at the asset management field.

Return on Investment

  • Atera is saving our time in the patching process as it has made our patching process very easy by automating the whole process. From testing the patches to selecting as per your need, and then deployment of the patches to the end point via configuration policies that give the end user control over to reboot process.
  • With the help of the Network Discovery feature available in Atera, we do not have to look for other costly discovery software such as PDQ.
  • Atera is good in the report section, as in one place we can find our hardware, OS, and 3rd party applications.
  • Since Atera is not good in some 3rd party applications, so we need to identify those applications after every patching cycle. This is a difficult task and taking much time.

Usability

Other Software Used

Mimecast Advanced Email Security, Cybereason Managed Detection & Response (MDR), SentinelOne Singularity, Cisco Meraki Dashboard

Atera is an amazing value and a force multiplier

Incentivized
Verified User
Director in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

Being the only person in the IT dept currently, it is important that I be able to streamline everything I can. Atera lets me act as multiple people with it's scripting and monitoring engines. I need to know about problems before they become a larger issue for the users. Additionally, the AI features allow me to complete tasks faster than I would have been able to otherwise.

Pros

  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.

Cons

  • The ticketing feature is usable, but still needs improvement. The inability to attach a user to multiple machines is, in my opinion, a questionable design choice. You are able to attach multiple users to a single machine though.
  • The AI features are a great starting point but frequently miss the mark on giving you a fully working script that you can just deploy. You will always need to test and troubleshoot them.
  • I think the shared script library is a mess of incomplete and poorly documented scripts.

Return on Investment

  • Onboarding was a breeze. Completed myself in about a week with some support requests. Very easy to get configured how you want it up front.
  • Atera is a force multiplier, I am able to act as a team by leveraging automation and scripting to fix issues before the user notices them.
  • There are some quirks in the interface that require you to jump through hoops to get what you need done.

Usability

Alternatives Considered

ConnectWise Automate and NinjaOne

Other Software Used

ESET PROTECT, Acronis Cyber Protect Cloud, Splashtop, AnyDesk, ConnectWise ScreenConnect

Atera is an incredible solution for IT operations automations remote work management

Verified User
C-Level Executive in Marketing (1-10 employees employees)

Use Cases and Deployment Scope

Atera is an outstanding product. I'm using it for 3+ years now for managing my IT operations, automations. It has nice pricing and works great for my business. New features are added continuously. Patch management is highly effective. Their support is highly helpful. Advanced reporting is very good. It's saving us a lot of time and efforts.

Pros

  • The plans are pay per seat for admin, not per device you manage.
  • It's very easy to navigate.
  • Patch management
  • Advanced reporting
  • Ticketing
  • Remote access for technicians

Cons

  • No good customization options
  • Password manager not good
  • Dark mode is not available
  • More integrations are needed
  • Billing process can be improved

Return on Investment

  • Cut down unnecessary costs
  • New client onboarding is fast
  • Manage remotely
  • Security is improved

Usability

Alternatives Considered

Jira Service Management

Other Software Used

TeamViewer, Google Analytics, Zoho Mail

Atera supports both day-to-day IT operations and long-term infrastructure optimization.

Incentivized
Verified User
Engineer in Engineering (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Atera as our centralized IT management and remote monitoring platform to support end-user devices and maintain system health across the organization.

Pros

  • Atera provides real-time monitoring of devices
  • Automation capabilities
  • Secure remote access tools allow our IT team

Cons

  • Reporting & Analytics Customization - Provides stadard basic reports only

Return on Investment

  • Great ROI flexibility it offers quickly gets connected to virtual systems

Usability

Alternatives Considered

TuxCare Live Patching Services (KernelCare) and Azure AI Bot Service

Other Software Used

GEP SMART

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