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Atera

Score8.2 out of 10

218 Reviews and Ratings

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What is Atera?

Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.

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Categories & Use Cases

Media

Screenshot of Atera’s AI-powered solution.
Screenshot of Atera's process automation.
Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.
Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

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Screenshot of Atera’s AI-powered solution.

Atera Key Features

Learn about the best (and worst!) features Atera has to offer, as determined by TrustRadius' reviewers.
Based on 218 ratings of Atera's features
View all Atera features

Top Performing Features

  • Virtualization monitoring

    Allows for monitoring of virtual applications and servers

    Category average: 7.5

  • Attended device access

    The quality and reliability of connections to remote devices that are currently attended by an active user.

    Category average: 8.2

  • Unattended device access

    The quality and reliability of connections to unattended remote devices.

    Category average: 7.6

Areas for Improvement

  • Policy-based automation

    Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations

    Category average: 8

  • Multiple-display support

    The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

    Category average: 5.3

  • Mobile device access

    The quality and reliability of remote connections to end-user mobile devices.

    Category average: 4.6

Who Buys & Uses Atera

Atera Reviews

What users are saying about Atera.
View all Atera reviews

Pros

  • Robust patch management for Windows and third-party applications
  • Comprehensive monitoring of IT infrastructure
  • Automation capabilities for routine IT tasks

Cons

  • Inconsistent third-party application patching with no rollback option
  • User interface and user experience concerns
  • Occasional remote connection reliability issues, particularly with Splashtop

Path automation

Incentivized
Ganapathi G HegdeView profile
CEO in Professional Services at Infodot Technologies Private limited (11-50 employees)

Use Cases and Deployment Scope

We use Atera as a MSP, we solve patching of all the end points. Atera is a product which addresses Windows. IOS, and Linux. We use Remote monitoring to monitor the end point health. I can say its a All in one IT management platform. Its very light and easy to deploy

Pros

  • Its very powerful in patch management
  • Agent based pricing its win for an MSP
  • Secured Remote support
  • third party application patching
  • Health monitoring of the end points

Cons

  • Analytics and reporting
  • Base plan miss many features
  • Remote connection issues
  • Integration issues

Return on Investment

  • Good in patch automation
  • works well with all 3 OS
  • Agent based pricing

Usability

Alternatives Considered

Freshdesk, Microsoft Intune, Hexnode UEM and Skyhigh Security Cloud-Native Application Protection Platform (CNAPP)

Other Software Used

Freshdesk, Microsoft Intune, Hexnode UEM

Affordable and Reliable RMM

Incentivized
Verified User
Engineer in Information Technology (1001-5000 employees)

Use Cases and Deployment Scope

Atera is used in our organization for monitoring and management purpose of end user devices, servers, and network devices. Atera helps our business devices that contains our critical business data by monitoring at 24*7 and help our applications running on those critical servers with real time alerts on down state. The scope of Atera in our environment starts from monitoring of devices to manage it. We do our patching from Atera, we manage our hardware and software inventory, install and uninstall our software, runs scripts, access user system to remove malicious software via CMD or PowerShell feature.

Pros

  • It is good for software patching. You can patch almost all of the 3rd party software that the organization uses on a daily basis.
  • It is good to apply restrictions on the end-user devices from the backend without informing them. We can use Command Prompt or run any script for this.
  • It is good for operating system patching. We can select the type of patches required to push to the endpoint systems, such as Critical patches, security patches, service pack patches, or driver patches. Atera has grouped these patches into different categories.
  • Atera is good at monitoring. It monitors the server and user devices in real time.

Cons

  • Atera needs to add a feature regarding the logical grouping of devices based on the location. Because users work from different countries, and we need to manage them manually by creating folders in Atera.
  • Atera needs improvements in agent management, as in some of the devices we found that Atera is installed but not connected with the main dashboard and is showing as offline in the portal.
  • Atera needs to upgrade its patching process. There is no rollback option available in Atera as of now.
  • Atera needs improvement in asset inventory and should provide the option to remove/uninstall software from inventory directly.

Return on Investment

  • Overall, Atera has a positive impact on our side because it has plenty of rich features across its stack, and all is there under one dashboard, and that is manageable.
  • The cost of Atera is on the lower side and does not depend on the number of devices you enroll with Atera. So, if your business is increasing and the number of devices is increasing, you can relax about Atera's cost, as it is not going to change anymore.
  • With the automation feature and script execution capability, Atera is going to save a lot of manual efforts on bulk software removal, policy update, software installation, version upgrade and lot more similar features as well.

Usability

Other Software Used

Mimecast Cybergraph, Mimecast Integrated Cloud Email Security, KnowBe4 PhishER/PhishER Plus

Atera - The RMM tool for the Present and Future

Incentivized
Verified User
Engineer in Information Technology (1001-5000 employees)

Use Cases and Deployment Scope

Atera is an RMM tool that is used for remote monitoring and management. In our organization, we use Atera for monitoring and management both purposes. We use Atera to monitor our complete infrastructure from Servers, end-user devices, appliances, network devices and all other SNMP devices. The real time monitoring help us to track the devices that are going unplanned offline and we can take action on that basis. Apart from these status, we can monitor the other utilization of servers such as CPU, memory, and hard disk and can take action accordingly. In the management part, Atera is doing well as we can see and manage all other components. We can see device IP address, last login, last logged in user, last reboot time, last seen and other things and can take action accordingly. We are also managing our patch management from Atera. Atera is capable enough to handle the patches for Windows, Linux and Mac OS devices. We can also patch the third party applications from Atera and we are going to in our organization.

Pros

  • Atera is doing good in the monitoring part as it is monitoring our complete infrastructure from the network to servers and also the end user devices.
  • Atera is good in the patching part as it is patching our Windows and Linux servers, end-user Windows systems, and third-party applications.
  • Atera is good in the automation process, and we can plan the execution of any task and schedule it. We have a lot of options here from CMD to PowerShell.
  • The Inventory part is also good, as we can see and download the Software and Hardware inventory from Atera. It will provide the details of all hardware and software, from OS details to applications.

Cons

  • Atera is good at a lot of things, but there are chances for improvement. In the patching part, it has a lot of issues with the 3rd party application patching as it uses Chocolatey for Windows applications and sometimes it fails to update a lot of application.
  • We can transfer files from our admin portal to any device at one time, but we cannot transfer files to multiple devices at once.
  • We cannot install any exe/application from our side. We can only install the applications on end devices that are available in the Atera inventory.
  • They have hardware and software inventory, but are not good at the asset management field.

Return on Investment

  • Atera is saving our time in the patching process as it has made our patching process very easy by automating the whole process. From testing the patches to selecting as per your need, and then deployment of the patches to the end point via configuration policies that give the end user control over to reboot process.
  • With the help of the Network Discovery feature available in Atera, we do not have to look for other costly discovery software such as PDQ.
  • Atera is good in the report section, as in one place we can find our hardware, OS, and 3rd party applications.
  • Since Atera is not good in some 3rd party applications, so we need to identify those applications after every patching cycle. This is a difficult task and taking much time.

Usability

Other Software Used

Mimecast Advanced Email Security, Cybereason Managed Detection & Response (MDR), SentinelOne Singularity, Cisco Meraki Dashboard

Atera review

Incentivized
Verified User
General Manager in Information Technology (1-10 employees)

Use Cases and Deployment Scope

We use Atera for remote monitoring as also for remote access to devices. We use the remote monitoring to monitor server and workstation disk storage status, RAM and CPU utilization and also to send email alerts is a server or integral workstation goes offline. Remote access through Splashtop allows us to get access to client computers and servers with ease.

Pros

  • Uptime monitoring of servers and workstations
  • Logs of RAM and CPU utilization
  • Ticket tracking

Cons

  • The ability to edit notes.
  • Improve performance when multiple Atera tabs are open.
  • The ability to search for keywords from notes within tickets.

Return on Investment

  • Unattended remote access translates to quicker ticket times.
  • The ability to run hardware reports prevents on-site trips.
  • Monitoring allows us to be proactive rather than reactive.

Usability

Alternatives Considered

LogMeIn Pro by GoTo

Other Software Used

Microsoft 365, Sherweb Services, Slack

Hostile Billing Trapped in Perpetual Auto-Renewal despite Cancelling

Verified User
Director in Corporate (51-200 employees)

Use Cases and Deployment Scope

We selected Atera for its Remote Monitoring and Management capabilities.

Pros

  • Promises RMM capabilities

Cons

  • In my opinion, Atera operates with anti-customer practices, trapping businesses in endless payment cycles. After an internal review found that Atera violates our company's procurement process, we attempted to cancel the purchase order. We contacted Atera Sales, Atera Legal, and Atera Customer Support, but Atera refused to cancel, forcing us to pay out a multi-year contract we never used.
  • To prevent future charges, we meticulously followed the cancelation policy in Atera's term's of service, section 11.2, which states to email customer support to cancel the auto-renewal. Support assured us they would contact us to confirm renewal when the term expired. Instead, in my experience, they ignored our written request, auto-renewed the contract anyway, and falsely claimed they never received notice to weaponize their fine print. Despite acknowledging zero platform activity for two years, they still demanded full payment.
  • Do not trust Atera; in my opinion, their business model relies on forced auto-renewals instead of earned customer loyalty.

Return on Investment

  • We rolled back Atera immediately after purchase. There has been no gain from using the software.
  • We were unable to exit a purchase agreement, and they are forcing renewal. We experienced a NEGATIVE return on investment, and in my experience, it is getting worse.

Usability

Alternatives Considered

NinjaOne

Other Software Used

NinjaOne

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