Atera

We use Atera as a MSP, we solve patching of all the end points. Atera is a product which addresses Windows. IOS, and Linux. We use Remote monitoring to monitor the end point health. I can say its a All in one IT management platform. Its very light and easy to deploy

• Good in patch automation
• works well with all 3 OS
• Agent based pricing

Freshdesk, Microsoft Intune, Hexnode UEM and Skyhigh Security Cloud-Native Application Protection Platform (CNAPP)

Freshdesk, Microsoft Intune, Hexnode UEM

We use Atera to manage and monitor our IT infrastructure from our devices ,network ,servers and workstations all in one place .This tool makes work much easier ,without it our IT teams would use different tools for remote access,patch management ,alerts and ticketing which makes workflows time consuming and disorganized but Atera play an important roles of combining everything in one tool which also helps the team to give fast support .We appreciate the remote access feature which works smooth and allow the IT team to fix problems quickly without disrupting daily work especially for the people working remotely .Also with Atera we are able to schedule automations and execute them with ease.

• Overall help us to management and monitor the performance of all our IT systems and operations in a secure way this protecting our sensitive data .
• Greatly solves the problem of managing IT systems and devices usinh different tools by centralized everything in one place.
• Automate routine and recurring tasks and workflows processes which in turn improves our efficiency and productivity of our team.

NinjaOne

Wrike, Miro, Datadog

Being the only person in the IT dept currently, it is important that I be able to streamline everything I can. Atera lets me act as multiple people with it's scripting and monitoring engines. I need to know about problems before they become a larger issue for the users. Additionally, the AI features allow me to complete tasks faster than I would have been able to otherwise.

• Onboarding was a breeze. Completed myself in about a week with some support requests. Very easy to get configured how you want it up front.
• Atera is a force multiplier, I am able to act as a team by leveraging automation and scripting to fix issues before the user notices them.
• There are some quirks in the interface that require you to jump through hoops to get what you need done.

ConnectWise Automate and NinjaOne

ESET PROTECT, Acronis Cyber Protect Cloud, Splashtop, AnyDesk, ConnectWise ScreenConnect

Atera is an outstanding product. I'm using it for 3+ years now for managing my IT operations, automations. It has nice pricing and works great for my business. New features are added continuously. Patch management is highly effective. Their support is highly helpful. Advanced reporting is very good. It's saving us a lot of time and efforts.

• Cut down unnecessary costs
• New client onboarding is fast
• Manage remotely
• Security is improved

Jira Service Management

TeamViewer, Google Analytics, Zoho Mail

We used Atera as our RMM tool to connect to our customers and document their assets (mostly PC's and printers) it was a very easy way for us to connect to customers on a different domain where we did not have access to without a laptop connected to their domain or perhaps some sort of VPN. With Atera we could just support team quickly without having to hassle with multiple different pieces of software.

• Pricing was incredible
• Setup time was very short which allowed us to start support instantly
• Device discovery and remote management was exactly what we needed

Pulseway and NinjaOne

Tungsten Power PDF, Guru, Exclaimer, AlphaSense, Celonis, Cisco Duo, Bonterra Network for Good, Yubico YubiKeys