Shift4Shop Reviews and Ratings

Use Cases and Deployment Scope

Web store

We have been using Shift4Shop for close to 15 years , back when it was called 3D cart over. In my experience, back then it was good service , and Values was there , SEO was fantastic . In my opinion, once Shift4Shop took over, it became a steady decline in quality and SEO is now the very worst.

Likelihood to Recommend

To be honest me as a 15 as a client, I think it is hard to find anything good about Shift4Shop. I think they look like a lower-cost alternative, but having a non-functional site doesn’t help your own business grow. In my experience, 3Dcart was a fairly good experience before it was taken over by Shift4Shop.

I cant honestly thing of anything positive .

Use Cases and Deployment Scope

Shift4Shop bought 3dCart and "things" started to develop. In my experience many issues - servers down, updates caused issues, constantly having to contact support only to have tickets just sit somewhere for endless amounts of time. Used this platform for 8 years! Gave them time to figure out how to run it after the buyout. Finally, in my experience too many constant issues - integrations were breaking and API's were not working. Always the same response given - submit a ticket! Many former employees were leaving and the platform was not stable. Then, they announced a price increase of 40% and we decided to leave. We should have left years ago as we have had ZERO issues with the new platform we are using. Also another odd thing you can't view their forums until you have an account - they don't want you to see all the current customers complaining about issues all the time. In my opinion, if you enjoy keeping an eye on your website daily for anything that might be broke - by all means get Shift4Shop, if you just want to run an online business and not have to constantly monitor your website, then go somewhere else. Best decision we ever made!

Likelihood to Recommend

At this point I would recommend looking elsewhere - 8 years with a platform and finally have to switch due to the unreliability is not something a business likes to do! They should sell the platform to a company that actually cares about owning an ecommerce builder. Research Shift4 - the parent!

Use Cases and Deployment Scope

15 years with 3dcart. Then I was 'automatically' bumped to the higher plans because our sales went over a certain amount for the year. This year I requested to be bumped down as our sales are down by 50%. I was told those other price points are ONLY for new customers and they cannot bump anyone down. Ever since [then] the service and website have been literally [bad]. Every time they do an update to their systems, it causes something to break and stop working or work differently on our website. We are constantly trying to fix the site every month with them. Totally ridiculous. Hopefully we can move our site to another company soon.

Likelihood to Recommend

Use Cases and Deployment Scope

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!

Likelihood to Recommend

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!

Use Cases and Deployment Scope

We currently use Shift4Shop for 3 webstores. One of these sites is also home to our lead generation landing pages for PPC. Our stores are 3 major drinking water product brands in the commercial sector in the UK.

Likelihood to Recommend

I wouldn't recommend Shift4Shop for any UK vendors. The support is US-based so if you have an issue with your store during normal UK business hours you are unlikely to get help until late in the afternoon UK time. The sites often have issues. This can be as catastrophic as complete downtime (happened recently when they moved servers - downtime was over 12 hours, with no redundancy), or products not appearing because of a problem with their API (this happens frequently). Also, they seem to have a problem with VAT. For example, we have a product priced at £11.00 (inc VAT). However, when they calculate the VAT they have an issue with more than 4 decimal places so customers purchasing 4 items for example might get a final invoice for £44.04. I experienced poor customer service and we've had to customize the back end to deal with this. Overall the support (or lack of) is the biggest issue. This is an actual response I received when our 3 stores had been down for over 12 hours, resulting in lost revenue of many thousands of pounds: "Thank you for contacting shift4shop support team. I will be more than happy to assist you further in regards to your concerns today. Our server admins are in progress over a server migration and this is the reason the site is down. This migration is from 10pm to 10am est. Our server admins will work to get this accomplished sooner. Thanks and take care!"

Use Cases and Deployment Scope

One of the clients we signed on about 3 or 4 years ago came on board with this as their ecommerce website. We suggested a move to a different platform we were more familiar with, but they were very married to 3DCart, so we learned how to use that platform. The learning curve was a bit high, as 3DCart's infrastructure is a bit old-hat (think ASP.net platforms of the early 2000s). But, in the end we got pretty comfortable with making changes. That being said, the site structure and the places in which to make those changes were very complicated. Also, adding any functionality to the base platforms requires additional plug-ins (which aren't as plentiful as something like Wordpress); and many of those cost money in both licenses and integration development.

Likelihood to Recommend

3dcart/Shift4 Shop may be useful if you're used to that platform. I don't really see too many advantages of it compared to other platforms, but it may be less expensive than some of the more popular ecommerce platforms. It certainly is cheaper than an enterprise system, but you don't get nearly the capabilities or polish. I would put it on par with ASP.net and other similar programs of that era, with maybe a little more polish and robustness.

Use Cases and Deployment Scope

We use 3D cart as the primary e-commerce engine for our business growing tool sales business. It is used across the organization by everyone. It solves the problem of informing customers of the products we sell and efficiently handles the checkout process. It also offers many features like fraudwatch and marketing and upsell functions.

Likelihood to Recommend

They seem to be <i>very</i> well suited to startup websites.

We need to almost threaten to leave to get them to pay attention to us, a 10-year customer and a larger company. When they do pay attention, we pretty much got the royal treatment. When we have brought new ideas and concepts to them, they make us pay for the upgrade, then offer that upgrade to all other customers. Essentially we fell like we are funding their R&amp;D at times.

Use Cases and Deployment Scope

When looking for a new eCommerce solution, I found many candidates, and one of them was 3dcart. I used it for a few weeks to see if it was what our company needed. Unfortunately, it was simply not as robust as some of the other options available. I also tried Shopify, WordPress, Magento, and BigCommerce. 3dcart was going to be our primary website host, but it did not offer everything we needed.

Likelihood to Recommend

I would most likely not recommend 3dcart as an eCommerce platform. Instead, I would suggest Shopify because it is very easy to use and has some beautiful themes or I would suggest BigCommerce because it provides the same things as Shopify at oftentimes a lower price. 3dcart needs to update their file structure and themes for customers.

Use Cases and Deployment Scope

3dcart is one of two eCommerce programs I recommend/use for clients looking to implement an online store. It is easy to set up and use and a good value for the dollar for those that are not experienced with running an online store.

Likelihood to Recommend

3dcart works well for small to medium size businesses that want to take care of their own website and product uploads and have the time to stay on top of inventory management. It does not work as well for a business who wants to just "turn it on" and forget about it unless they are able to integrate their POS system with 3dcart to manage inventory.

Use Cases and Deployment Scope

We used 3DCart as our website and shopping cart. It served as a marketing tool as well.

Likelihood to Recommend

3dcart is well suited to getting a site up and running quickly with shopping cart capabilities. The merchant account set up was easy and there are inventory and shipping capabilities, as well. It is a very powerful tool for a small business without full time IT support on staff. While I did not have many products, it seemed like a merchant with a large inventory would have to spend a great deal of time on setting up the store.