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Volusion's integrated mobile app has been highly praised by users for its ability to increase sales and customer satisfaction. By …
Overview
What is Shopgate?
Shopgate offers a suite of modern commerce solutions with its brand retail.red, designed to help retailers drive in-store traffic, lift revenue and create a better customer experience. Powered by the retail.red platform, these commerce solutions are specifically designed for the…
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What is Shopgate?
Shopgate offers a suite of modern commerce solutions with its brand retail.red, designed to help retailers drive in-store traffic, lift revenue and create a better customer experience. Powered by the retail.red platform, these commerce solutions are specifically designed for the custom needs and…
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Webgility is a multichannel eCommerce software which provides automated accounting and inventory management. It is optimized for QuickBooks Desktop and NetSuite users who sell on multiple channels.
What is Webgility?
Webgility is a multichannel eCommerce software which provides automated accounting and inventory management. It is optimized for QuickBooks Desktop and NetSuite users who sell on multiple channels.
Product Details
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What is Shopgate?
Shopgate offers a suite of modern commerce solutions with its brand retail.red, designed to help retailers drive in-store traffic, lift revenue and create a better customer experience. Powered by the retail.red platform, these commerce solutions are specifically designed for the custom needs and extensibility of mid-market retailers. These solutions give retailers the ability to build omnichannel experiences.
Shopgate Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Volusion's integrated mobile app has been highly praised by users for its ability to increase sales and customer satisfaction. By seamlessly integrating with the Volusion system, this mobile app allows businesses to offer a convenient and user-friendly shopping experience on mobile devices. Customers can easily search for products, find items, and complete their purchase with ease.
One of the key advantages of Volusion's mobile app is its cost-saving benefits. Users have reported saving $300 per month after cancelling their subscription with Shopgate, another mobile app provider. Not only does Volusion save money, but it also reduces headaches associated with using multiple platforms.
Another notable use case for Volusion's mobile app is its effectiveness in delivering content quickly and providing excellent developer support. This platform ensures that customers have a seamless browsing experience on their mobile devices, leading to increased customer engagement and higher conversion rates.
For businesses looking to improve their online presence, Volusion offers a turnkey solution for creating a mobile app without spending excessive time or money. This is particularly beneficial for businesses that are not mobile-ready or lack a responsive website. By providing a mobile-friendly version of their website alongside the desktop version, businesses can reach a wider audience and make it easier for customers to place orders.
While some users have hoped for improved mobile conversions, overall feedback indicates that Volusion's mobile app has opened up new avenues for businesses to be seen and interact with customers. It allows brands to access their customers anywhere, resulting in increased visibility and improved brand loyalty.
Additionally, non-profit organizations have found great value in Volusion's mobile app as it enables them to effectively market merchandise, information, and news to their fan base. This not only helps generate revenue but also strengthens the organization's relationship with its supporters.
In some cases, Volusion's mobile app has served as a temporary solution to avoid the need for designing an entirely new e-commerce store. Businesses have reported saving significant amounts of money, up to $50,000, by leveraging this app.
Overall, Volusion's mobile app has proven to be a valuable tool for businesses of all sizes. It offers ease of use for customers, helps improve search rankings, and positions e-commerce businesses for success in the mobile landscape.
Outstanding Customer Service: Reviewers have consistently praised Shopgate for its exceptional customer service. Many users have expressed their satisfaction with the helpfulness and support provided by the team.
Seamless Integration: A significant number of reviewers have highlighted the seamless integration process offered by Shopgate. Users appreciated the work done by the integration team, emphasizing that they did a wonderful job in ensuring a smooth and hassle-free experience.
Great Solution for Mobile Commerce: Several users have found Shopgate to be an excellent solution for their mobile commerce needs. They appreciate the wide range of features offered, as it allows them to avoid creating a responsive website and instead focus on utilizing a dedicated app through Shopgate.
Compatibility Issues: Some users have experienced compatibility issues with Volusion, requiring a separate login to edit items and creating confusion with different product codes. This has caused frustration for several reviewers.
Poor Customer Service: Several reviewers have mentioned that editing items required assistance from customer service, with a minimum wait time of 3 business days. In some cases, the issues were never resolved, leading to their removal from the mobile app. Users expressed dissatisfaction with the level of customer support provided.
Tracking Problems: The built-in affiliate program did not track properly, resulting in complaints from affiliates. Additionally, issues with shipping integration caused products to appear and disappear intermittently. Reviewers cited these problems as major drawbacks of the platform.
Users commonly recommend the following:
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Implementing automatic updates with a simple click: Users have suggested that the platform should automatically update itself with a single click, simplifying the process for users and ensuring they are always using the latest version.
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Considering Shopgate for those without a responsive website: Some users recommend Shopgate specifically for businesses that do not have a responsive website. They believe that Shopgate provides a suitable alternative, allowing them to create a mobile platform without investing in website development.
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Offering more checkout methods within the app: Users would like to see a greater variety of checkout methods available directly within the app itself. This would provide customers with more options and improve their overall shopping experience.
While many users appreciate Shopgate's customer support and its willingness to assist when issues arise, some recommend exploring other options before committing to this platform.