8x8 Work

Score8.5 out of 10

975 Reviews and Ratings

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8x8 Work

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What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Categories & Use Cases

Mobile app for iOS
App for iPhone and iPad
Category average: 8.7
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.5
Mobile app for Android
Android app
Category average: 8.6

Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.5
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.4

#1 most frequent

Health Care and Social Assistance

23.1%

9 installations of 39

“The majority of our providers and staff use 8x8 Work regularly for external communications.”
— IT Support Engineer II, InformedDNA (51-200 employees)

#2 most frequent

Manufacturing

20.5%

8 installations of 39

“Sometimes the support staff don't fully look through work orders or the set up of a company, and can lead people down the wrong path for fixes.”
— Business Operations Manager, Wolfe Ridge MFG (11-50 employees)

#3 most frequent

Retail Trade

10.3%

4 installations of 39

Dan Leman

Senior Systems Administrator in Information Technology at States Industries (201-500 employees employees)

Use Cases and Deployment Scope

We use 8x8 Work for our phones. It works extremely effectively, never requiring additional authentication. The overall system is seamlessly integrated between the native phone system and the cell phone system. This allows users to accept phone calls while on the go, and enables usage of do not disturb when they are not at work.

Pros

Remains Logged In
Excellent integration with phone system
Allows do not disturb when out of office

Cons

The dialer should be easier to access

Return on Investment

Incredible increased connectivity with users
Extremely reduced cost
Greater ability to message internally

Usability

Alternatives Considered

Nextiva

Nelson Smith

Manager in Sales at American Logistics group LLC (201-500 employees employees)

Use Cases and Deployment Scope

I am using 8x8 Work every day for my business work. In my previous organization, I used a desk phone in the office. I can not use the office number from outside the office. Due to this, my client always complained that after office hours, you became unreachable. But now I am using 8x8 Work, I can use it on desk phone, laptop and in my Mobile phone as well. 8x8 Work is excellent in use. It has HD voice quality.

Pros

8x8 Work is doing well is Voice quality, I did not face any issue
8x8 Work has very good user interface
Call Management is good

Cons

Sometimes we face voice delay and disturbance in voice
8x8 Work a little bit costly

Return on Investment

8x8 Work has very good up-time due we always available for our client
8x8 Work helped to increase productivity because we can use it anytime and anywhere
Simple in use

Usability

Alternatives Considered

Zoom Contact Center

Other Software Used

Descartes MacroPoint, DAT One, Google Workspace

Md Ashfaque Iqbal

IT VoIP Engineer in Information Technology at deGournay (201-500 employees employees)

Use Cases and Deployment Scope

We Use it in Our Organization in San Francisco and New York. Also we are planning to increase 8x8 License in our new showroom which is opening shortly in Los Angeles. Our Employee use 8x8 to connect with their Clients and I Manage Admin Console. It's Quick and easy to use 8x8, Really Happy !!

Pros

Easy GUI
Quick Access
User Friendly
Easily Manageable
Interesting to Use

Cons

I think everything in 8x8 is perfect
Easy to configuration
No other comment

Return on Investment

Calls handling is 100% and never drops
Great Customer experience
Easy to configure

Usability

Other Software Used

Focus Contact Center

Albert Steward View profile

Consultant in Information Technology at Delisle Real Estate (1-10 employees employees)

Use Cases and Deployment Scope

Communication – telephone system and the people are outstanding: The phone system is very clear and easy to navigate. Our people are mostly not electronically minded, and I really appreciate how quickly everyone was able to get to hang of the system, I don’t know how we survived without it. I want to compliment the sales person; he was professional and knowledgeable of the system. who answered the phone. They were so polite and helpful right from the start. The 8x8 team does a wonderful job. I'm always happy to have a conversation with such a friendly people.

Pros

They listen to what we needed and provided the perfect solution
There knowledge of the system that are out there and guiding us to the best solution, is priceless
Not afraid of negative responses to suggestions, this was key, it helped use choose the right equipment
They keep an eye out for the most updated systems available

Cons

A larger selection of systems, but not sure if that is really helpful?
With the experience all I can say is don't try and fix something that isn't broken

Return on Investment

At first I thought the system was on the high side, until we started using it. It was a bargain at twice the price.
an average our customer base increased 40% mainly because the system really upgraded our customer contact. Leaving messages became a lot nicer, and our customers noticed this right away.

Usability

Other Software Used

Comcast Business Internet

David Blough

Executive Pastor at Wintonbury (11-50 employees employees)

Use Cases and Deployment Scope

We partnered with 8x8 back in 2023 and switched over our main number, added extensions, were afforded e-fax capabilities and utilized Poly VVX 350 and 450 devices. We have been able to utilize mobile and softphone features which provides the flexibility we need for our most treasured resources... the people. Wherever we may be, and it does not have to be our offices, we have the accessibility needed so we are available. 8x8 has been solid.

Pros

8x8 Work Desktop: Calls through my laptop, listen to VM etc...
8x8 App: Receiving calls to my work extension directly on my phone
Easy to use interfaces (UI)

Cons

Administration (admin.8x8) is a bit kludgy. Often difficult to navigate especially for settings.

Return on Investment

We are a small non-profit, so there is not a significant ROI. We compared with other cloud-based solutions and this fit us.

Usability

Alternatives Considered

Ooma Office

Other Software Used

Microsoft 365, Cisco Meraki Dashboard, Breeze, Wrike, BombBomb, CyberSentriq DNS Filtering, BambooHR®, Tithe.ly, 1Password, Squarespace, Planning Center, vMix Live Streaming Software

8x8 Work

What is 8x8 Work?

Categories & Use Cases

8x8 Work Key Features

Top Performing Features

Mobile app for iOS

Hosted PBX

Mobile app for Android

Areas for Improvement

Directory of employee names

Call park

Call screening

Most Frequent Users

Health Care and Social Assistance

Manufacturing

Retail Trade

8x8 Work Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

8x8 Work Alternatives