8x8 Work

Score8.7 out of 10

989 Reviews and Ratings

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8x8 Work

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What is 8x8 Work?

8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.

Categories & Use Cases

Videos

Mobile app for iOS
App for iPhone and iPad
Category average: 8.8
Mobile app for Android
Android app
Category average: 8.8
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.3

Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.6

Most Frequent Users

Top 3 industries using 8x8 Work.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Manufacturing

10.8%

9 installations of 83

“We use it for our main phone system, IVR (auto attendant), as well as several extensions, fax management, meetings (dont like zoom), and some SMS.”
— President, Sunflower Bake Shop Inc. (Small Businesses)

#2 most frequent

Finance and Insurance

8.4%

7 installations of 83

“Microsoft Teams, RingCentral Video and Zoom Workplace”
— Customer Service Representative, South Western Financial Network

#3 most frequent

Information

8.4%

7 installations of 83

“With the 8x8 solution, this allows us to work both in a hybrid environment while still being a cohesive single team.”
— Managing Partner, CBA Consulting Inc.

Pros

User-friendly interface for desktop and mobile applications
Comprehensive communication features including IVR, call queues, and fax management
Significant cost savings by replacing legacy PBX systems and hardware

Cons

Inconsistent customer support quality, including slow response times and difficulty escalating issues
User interface described as not intuitive or difficult to navigate for some tasks
Occasional call quality issues such as latency, dropped calls, and voice delays

Kurt Ohlendorf

Senior Account Executive in Sales at Corbel Solutions LLC (1-10 employees)

Use Cases and Deployment Scope

I use 8x8 Work to make all of my outbound calls every day for my sales job. Whether I am calling current customers to follow up with them on a quote or an order or reaching out to perspective customers as a prospecting call. Considering the majority of my business is derived from phone calls our use of 8x8 Work has a major impact on my success.

Pros

Clear connection
Reliable uptime
ease of use

Cons

I like the larger phone interface that was used before their last update
This may not be an 8x8 Work issue however whenever I get an incoming call my headset disconnects after the call so I have to dock my headset for it to reconnect to 8x8 Work before I can make an outbound call

Return on Investment

more productivity
speed of calling
trustworthy connectivity

Usability

Alternatives Considered

Grasshopper

Other Software Used

HubSpot CRM, GTM AI powered by ZoomInfo

Stephen Gulsvig

in Corporate at Sun Apparel/SPR (11-50 employees)

Use Cases and Deployment Scope

We have multiple locations (4) throughout the country, including Hawaii. One of the most used features is the ability to dial anyone at any of these locations via a single extension. That cut long-distance phone bills to almost zero. The desktop and mobile app provide a seamless way for salespeople and at home workers to stay connected with colleagues and customers.

Pros

Quality of phone calls/service is outstanding. Few dropped calls, crystal clear conversations
Desktop app interacts seamlessly with physical desktop phones
Mobile app is seamless as well, syncing with the desktop rapidly and accurately
The service provides many, many options and controls for users and admins

Cons

I'd like the ability to delete old chat/SMS messages
When I delete a voicemail, I'd like to see a popup that gives me the option to delete the incoming phone number simultaneously instead of having to hop between "Calls" and "Voicemail".
When setting up new users and inviting them to download and install the desktop app, it would be nice if the invite could come from my company email rather than having to warn the new user to be on the lookout for an email from 8x8. I always have to send an email reminder to the new user who may have deleted the email from 8x8 because they didn't recognize it. This adds extra steps as an admin to the process.

Most Important Features

Solid, reliable quality of phone service
Desktop and mobile apps
Easy on-boarding of new employees

Return on Investment

The direct extension dialing to other locations in different states eliminated long distance phone fees
The video capabilities eliminates the need for pro subscriptions to other video conferencing services (i.e. Zoom)
Having one consistent bill with no surprise monthly add-on charges makes it easy to predict and budget communications costs

Usability

Other Software Used

Microsoft 365 Business Premium, QuickBooks Time

Dan Leman

Senior Systems Administrator in Information Technology at States Industries (201-500 employees)

Use Cases and Deployment Scope

We use 8x8 Work for our phones. It works extremely effectively, never requiring additional authentication. The overall system is seamlessly integrated between the native phone system and the cell phone system. This allows users to accept phone calls while on the go, and enables usage of do not disturb when they are not at work.

Pros

Remains Logged In
Excellent integration with phone system
Allows do not disturb when out of office

Cons

The dialer should be easier to access

Return on Investment

Incredible increased connectivity with users
Extremely reduced cost
Greater ability to message internally

Usability

Alternatives Considered

Nextiva

Kalee Bradshaw View profile

Sr. Infrastructure Analyst in Information Technology at Rio Tinto (201-500 employees)

Use Cases and Deployment Scope

We use 8x8 Work for our VoIP service, and FoIP for faxing.

Pros

User management
Reporting and analytics
Unified communication
Multi-site connectivity

Cons

Not requiring a full DID so "dummy" extensions can be used.
Auto-provisioning for phones

Return on Investment

Increased efficiency
The 8x8 Work mobile app has been a plus for all employees.

Usability

Alternatives Considered

Fuze and 3CX

Other Software Used

Adobe Acrobat, Microsoft 365 Copilot, Microsoft 365, Microsoft Teams Rooms, Minitab Statistical Software

Larry Rosenthal View profile

IP Attorney in Legal at Rosenthal IP Law (1-10 employees)

Use Cases and Deployment Scope

My use of 8x8 Work is a very simple case -- I just need a VOIP phone solution to run on my cell phone. It does just that and has a desktop app, so I can call and text from my computer. The interface is easy to use, and the price is reasonable.

Pros

easy to use desktop interface
text and call from cell phone and desktop
Tech support always responds very quickly

Cons

I would like to be able to change my voicemail (from regular to vacation, for example) from the phone app.
I would like the app to respect the Mac's Do Not Disturb setting
I would like to have Apple Watch integration

Return on Investment

I looked for a functional low-cost phone solution and found one. ROI is great.
I can use it anywhere I'm working.

Usability

Alternatives Considered

Intermedia Unite and RingCentral Contact Center

Other Software Used

Clio, Todoist, Evernote, PDF Expert by Readdle

8x8 Work

What is 8x8 Work?

Categories & Use Cases

Videos

8x8 Work Key Features

Top Performing Features

Mobile app for iOS

Mobile app for Android

Hosted PBX

Areas for Improvement

Directory of employee names

Call park

Call screening

Who Buys & Uses 8x8 Work

Most Frequent Users

Manufacturing

Finance and Insurance

Information

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

Australia

United Kingdom of Great Britain and Northern Ireland

Most Frequent Users

IT

Customer Success

Sales

8x8 Work Reviews

Pros

Cons

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

8x8 Work Alternatives