Best Calling collaboration system.
Use Cases and Deployment Scope
I use it to call customers and colleagues from my phone and from my laptop. I can always have the list of calls made on the go from my phone, and the sync between laptop and phone is great. It can be used to control external calls so that we can stay on the network without using PSTN via extension routing.
Pros
- Simplicity of dialing out, especially using the Webex app.
- Setting up devices and configuring users with devices.
- Setting up queues and a group.
- Creating virtual numbers that can have inboxes.
- Send emails of voicemail with transcription.
- A central location for all the feature configurations.
Cons
- Definitely on reporting and tracking calls.
- Call trace and details path - need similar to RTMT.
- Wish to have a diagram that shows the path of a call.
Return on Investment
- Positive - able to access it on the go and consistent product.
- Positive, great quality and easy to access and utilize.
- Positive, easy to configure and update.
- Easy to acquire numbers and apply them to the tenant.
Alternatives Considered
Cisco Unified Communications Manager (Call Manager)
Other Software Used
Webex App, Webex Contact Center, Webex Connect
