This App is all about security!
I work for communities and counseling for study abroad operations and for these operations I use Webex Calling, in this era where …
Starting at $11.95 per month per user
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What is Webex Calling?
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…
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How Webex Calling Differs From Its Competitors
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Popular Features
- Directory of employee names (135)8.585%
- Message alerts (127)8.484%
- Answering rules (132)8.383%
- Mobile app for iOS (127)8.282%
Reviewer Pros & Cons
Video Reviews
1 video
Webex Calling Review
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Pricing
Basic Plan
$0.00
Cloud
user/month
Cisco Unified Communications Manager
$0
On Premise
Call Plan
$17.00
Cloud
user/month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11.95 per month per user
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What is Webex Calling?
Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.
Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.
Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.
Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.
Webex Calling Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Business SMS/External Messaging
- Supported: Online Fax
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Additional Features
- Supported: Voice queues
- Supported: Background noise removal
Webex Calling Screenshots
Webex Calling Video
Modern enterprise-grade cloud calling | Webex Calling
Webex Calling Competitors
Webex Calling Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia |
| Supported Languages | Arabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese |
Webex Calling Downloadables
Frequently Asked Questions
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
Webex Calling starts at $11.95.
Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.
The most common users of Webex Calling are from Enterprises (1,001+ employees).
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Reviews and Ratings
(366)Attribute Ratings
Reviews
(1-25 of 161)Companies can't remove reviews or game the system. Here's why
March 29, 2024
This App is all about security!
I work for communities and counseling for study abroad operations and for these operations I use Webex Calling, in this era where everything is going online I like how Webex Calling functions and solves my multiple problems with one go. Its integration with Webex Suite was what I liked the most, now everything can be done with ease be it calling, meetings or even messaging. The primordial problem it has solved for me is how in a very user-friendly way I have everything at my disposal. From connecting with colleagues to setting up meetings with partners, everything is seamless with Webex Calling. Cisco itself is a big company and it delivers quite well, Webex Calling is just another example of the same. Admin portal is quite friendly and easy to use and the most important part is that audio calls are crystal clear so all in all they do affect the meetings in a positive way by basically forming the base that no one sees. If not for this product and how nicely it functions, maybe a good partnership might've been broken maybe a deal wouldn't have been signed maybe corporate connectivity would not have been that good and seamless.
- Real time translation to multiple languages
- Whiteboards are unlimited which is great
- Up to 1000 attendees can join the meetings
- I think that there are less emojis, there could be more since other free providers also provide the same
- International calling is a bit more expensive, could be taken down a bit
- Virtual backgrounds aren't that much appealing as well, there is room for improvement there
March 01, 2024
Webex Calling review!
We have multiple sites in different countries and we need to have a centralized managed environment to all of them, integrated with our Azure AD and with a centralized carrier in order to reduce hardware costs and licenses. Webex Calling is the perfect suite for all of these and gives us a lot of benefits.
- Easy to manage
- No need to have on-prem infrastructure
- Scalable
- Log with different account on the same app, maybe account of different tenants
- Calling panel has to be modernized
- Add button to do call things, instead to use the 3 dots
February 13, 2024
Webex Calling
It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all included in the Webex Calling license.
- Provide virtual lines
- Call queue advanced features
- Call analytics
- You should include CxEssential feature in Webex Calling license without extra cost
- Directory segmentation by location
- Refine the management of access right in the control hub
February 09, 2024
Webex Calling Review
Into my organization, it's just for testing and in order to help the customer to implement some solution, some features. So I'm just testing with my computer the solution.
- For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.
- No. Even if there is something, maybe it's missing. I know I follow many events of Cisco, they are including the roadmap, so that's nice. For the moment the customer are very happy. I don't have some bad features and some features missing for the moment. That's nice.
January 07, 2024
Webex is the way to go!
We needed a single solution to bring a nationally distributed company into a single platform which could be managed from anywhere. The business was a 24/7/365 emergency services for environmental issues and needed a robust platform that worked anywhere, any time with minimum fuss or issues. We used it for both corporate, branch and individual users.
- Call quality
- Easy to use
- Single pane of glass management
- Easier to transfer to mobile device
- Easier to activate after upgrade from Spark to Webex Calling
December 28, 2023
Webex Calling Review
We use Webex Calling for all inbound and outbound calls in our organization. We are able to have a mix of SIP trunks and local gateways/PRI's that we can utilize for calling. Webex Calling allows us to use both types of calling.
The problems that it addresses is that CUCM is going away and we are looking to upgrade to a newer phone system. We utilize Webex Calling for our call centers and all internal calls.
The problems that it addresses is that CUCM is going away and we are looking to upgrade to a newer phone system. We utilize Webex Calling for our call centers and all internal calls.
- Easy to Manage
- Can make hunt groups easily
- Makes troubleshooting easy
- Easy to integrate with Azure AD
- TAC support
- Reporting could be better
- Make managing user in bulk easier
December 06, 2023
Webex Calling
Webex Calling has been used for meeting and training sessions. Addresses recording capability and general meetings.
- Recording
- Large Meetings
- Simpler user experience
November 22, 2023
Webex Calling: an All-in-one software
Since we are a global company, we use it to collaborate with other teams in the US and EMEA regions. I use it for handing off cases to the next shifts. I also use it to brainstorm with my teammates on a case. It became a tool to collaborate with each other.
- Team Meetings
- Hotline calls
- Can share screen
- Audio and video calling
- Latency when screen sharing
- Annotate tool
- Sometimes Webex Calling has delays
November 16, 2023
Business orientated chat app
Webex Calling allows to to efficiently and effectively communicate with our customers and partners who also have integrated Webex as their primary communications platform and other Cisco products. It provides great high quality audio with built in noise canceling to make calling a breeze while in office or on the go.
- Great UI
- Easy to use
- Good API availability
- Dark mode
- UI responsivity during calls
- Android apps
- Connection stability
October 23, 2023
Webex Calling - Best platform for meetings and calls
We use Webex Calling for all the team meetings ( which includes Daily stand-ups, all Sprint ceremonies, and even for PI Planning)that we have with both Internal teammates and also with External Vendors.
In addition, we use Webex Calling for any quick touchpoints with individual teammates. Webex Calling has been a comprehensive tool that we use across Enterprise for any meetings and we use Vide calling extensively to interact to simulate face to face meeting.
In addition, we use Webex Calling for any quick touchpoints with individual teammates. Webex Calling has been a comprehensive tool that we use across Enterprise for any meetings and we use Vide calling extensively to interact to simulate face to face meeting.
- Video calling with teammates
- Direct call with individuals
- Large group calls
- We can't see Webex chats when we make direct call to a person using Webex Calling
- In our Org. we can just see messages for past 7 days , wish this was longer
October 12, 2023
Webex Calling: Best Calling Solution!
We use webex calling as Company, Org, and Team hotline together with Webex App and Webex Meeting and we use it in our day to day tasks. It addresses our problems from our previous solution wherein we cannot answer calls via our mobile device. I must say webex calling is worth the upgrade!
- Calls
- Voicemail
- User friendly
- Cost
- Do not disturb feature
- Doesnt support all countries
September 09, 2023
Secured and robust
Its ability to hold multiple participants to have phone conferences and another great feature it offers is we can send voice messages to SMS and emails using it . There are many other platforms in this domain . But no one has addressed user problems like Cisco Webex has done so far.
We have to rely on different applications for day to day communication purpose like calling , sharing , instant messaging and video calls etc. But Webex has this by default and in addition to it , it also offers finest features like VoIP calling and sending automated messages to people who are trying to reach when we are unavailable at work place . Transcripts of meetings are provided by all such applications , but the accuracy in which it transcripts audio is something good .
We have to rely on different applications for day to day communication purpose like calling , sharing , instant messaging and video calls etc. But Webex has this by default and in addition to it , it also offers finest features like VoIP calling and sending automated messages to people who are trying to reach when we are unavailable at work place . Transcripts of meetings are provided by all such applications , but the accuracy in which it transcripts audio is something good .
- transcripts Can send voice mail to email
- automated response
- Calling
- Conferencing
- VoIP calling
- Can send Voicemail to SMS
- video calls
- Audio calls
- screen sharing
- Phone calls
- Participants limit should be increased in trial version
- pricing should be decreased
September 03, 2023
Enterprise features combines with End to End Encryption
We are using Webex Calling as our primary driver for calling. We use Webex App, which includes messaging and meetings as well. We have used Microsoft Teams in past but they lack in enterprise features. Webex Calling includes almost all the features which we had when we were using on-premise calling solutions.
- Simple and Easy to use
- Easy to maintain - cloud based
- Control hub can be used for managing Webex Calling, meeting and messaging as well as on-premise calling (CUCM) - Microsoft lacks this
- Cisco Webex App still need to work on integrations, Slack is the leader in terms of integrating with other applications.
- a bit costlier when compared to MS. MS E5 has it for free
- Availability in some countries like Russia still not there
July 14, 2023
Best cloud Calling Solution
I use Webex Calling for demos, customer PoCs and Lab resource, I have used the solution for almost 4 years. It is a great call control system, specially for companies that need mobility or have remote workers, this since you only require an internet connection to get the Webex Calling services
- Reporting
- Easy administration
- Great for Remote Work
- Support for 3rd party video devices
- integrations with more call recording partners
- Survivavility on the same LGW
July 14, 2023
My Webex Calling Journey
Score 9 out of 10
Vetted Review
Verified User
It is used to replace the on-premises solution of a banking organization, which in turn has a contact center solution.These require maintaining most of the services they currently use, among which are: Porting current phones to the cloud, and other characteristics of on-premises services.
The important part is the capability to integrated with a Contact Center Solution.
The important part is the capability to integrated with a Contact Center Solution.
- Easy for provisioning
- Great Help Center
- Friendly management interface
- Authorization Code for Inter Location Calls
- Capacity to add or modified the Global Calling Plan
- More debugs (Low Level) option for Cloud parts communication.
June 08, 2023
Cisco Webex Calling review
Currently Webex Calling is being evaluated for use throughout the Enterprise. There are situations and locations where it is a great fit. Other instances, the use of the on-premise CUCM provides the business requirements.
- Easily deploy users
- Management of devices
- availability of the platform
- complex call routing
- 3rd party devices
- Line display and notifications
May 09, 2023
The best calling solution you can find
Webex Calling is a trusted and proven cloud calling software and is very useful as well. It delivers enterprise level calling solutions that can easily replace PBX network. It is the best for team meetings as it can allow up to 100 members in a call. Meeting can also be recorded and transcripts can also be taken out using Webex calling
- Team Meetings
- Meeting recording feature
- Transcript Generation
- The iOS version of Webex has a lot to improve
- The UI can be made smoother
- It requires a stable bandwidth to ensure a proper call and hence consumes a lot of data
May 09, 2023
Great Communication platform
Webex Calling is a great communication product.We mostly use it for internal and external meetings.It aids in improving internal and intra-company communication in real time.The audio and video quality is very good which is very helpful to do Video conferences , one to one meeting ,all hands meetings smoothly.It provides a easy interface for communication.
- Audio and Video quality is very good
- File sharing system is easy to use and support different extensions.
- Smooth call recording feature which is very helpful for sharing.
- Sometimes calls end suddenly or there are video glitches.
- Customer service can be improved by being more responsive.
- User interface can be made more beginner friendly.
Is our main channel of communication. Outlook email and Webex calling and chat. It helps to remove the barriers of virtuality and long distance.
- The image and video is very well
- The sound always works
- It is user friendly
- There should be an "On a call" status for when we join a webinar. If we join a webinar our status is still green "Available" and not busy "on a call"
May 08, 2023
Video Conferencing at its best!
The company I work for is now fully remote. We have employees across multiple locations in the world, so consistent collaboration is key for the progress of work and communication.
Webex provides that for us.
With Webex, we are able to host internal team and individual meetings, presentations and discussions.
We also use Webex for interactions with our clients and potentially customers through webinars which is great.
Webex provides that for us.
With Webex, we are able to host internal team and individual meetings, presentations and discussions.
We also use Webex for interactions with our clients and potentially customers through webinars which is great.
- Ability to record meetings for future purposes
- Background noise cancellation support
- Screen sharing and interactive whiteboard
- HD videos quality
- Call transfer ammd voicemail support
- Better support for low internet connectivity. Webex request a really strong internet connection to work efficiently, this is not possible in a lot of locations.
- I do not have any other issues with the application.
May 05, 2023
Can't keep up with other products
We use Webex meetings as a substitute for face-to-face meetings. If at least one employee works in a home office, all regular meetings are held via Webex. When we work with external partners, we sometimes also use their booked meeting software. And for larger meetings with all employees, Zoom is used.
- It usually works fine
- Virtual backgrounds available
- Support for features like virtual backgrounds on less advanced systems that are still being used in offices
- UI could be better and more performative
- Can't keep up with other applications in the field
Webex is a great choice for businesses looking for a reliable video conferencing platform, we use it for handling external meetings with suppliers and 3rd parties. The audio and video quality are excellent, the features are comprehensive, and the interface is easy-to-use. We have a lot of meetings with external suppliers and they are not federated for Teams so we use Webex to facilitate this.
- File sharing is fully supported, along with availability of content sharing extensions.
- You can also record your calls for record and future referencing.
- Support for HD video, and audio can be sourced from your phone or computer.
- Glitches with audio have been experienced for non-Webex users when connecting to audio.
- Cost is higher in comparison to Microsoft Teams and Zoom.
- Hard to get working on some corporate devices.
May 02, 2023
Great option on the market for communications
As part of the upgrade process for one of the campaigns we manage, we were in need of a platform that could replace MS software.This
had to be less intrusive but at the same time have the most important
core features for communication, Webex provided this, more than enough
to be excellent to cover all our needs. It allows seemless communication
between all our peers, remote and in office.
- Light software options
- Indispensable core functions
- Ease of use
- Great support
- UI design
- Updates
- AI implementation
May 01, 2023
Webex - Review of Video and Teleconferencing
We use webex as our firm video conferencing platform. We use it for internal meetings and also to set up meetings with outside parties. We also use it as a conference line. It addresses problems related to meetings where not everyone can be present in person, and avoid fees charged by conference line callers as that is an added feature.
- Transcribes meetings
- Video conferencing
- Regular phone conference line
- The audio is often choppy/has feedback
- Video freezes
- Less user friendly than zoom
We had used Webex Calling in my previous organization as a communication/collaboration platform for both internal and client meetings. This is such a great unified application for calling, communication and conducting team meetings that greatly helps to improve effective and efficient coordination and eases teamwork which was lacking earlier without it.
- Scheduling meetings
- Call history & chat
- Screen sharing capability
- Lags when too many people are on video call
- Mic & Audio interface
- User experience can be better