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Webex Calling

Score8.8 out of 10

464 Reviews and Ratings

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What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Categories & Use Cases

Media

1 / 5

Key Features

Learn about the best (and worst!) features Webex Calling has to offer, as determined by TrustRadius' reviewers.
Based on 464 ratings of Webex Calling's features
View all features

Top Performing Features

  • Participant roles & permissions

    Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

    Category average: 8.6

  • Live chat

    Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

    Category average: 8.9

  • Directory of employee names

    Voice directory of all employees for self-service dialing

    Category average: 8.6

Areas for Improvement

  • Voicemail Transcription

    AI-powered voice-to-text transcription of voicemails

    Category average: 8.1

  • Message alerts

    Receive SMS and email message notifications for voice and fax messages

    Category average: 8.4

  • Multi-level Interactive Voice Response (IVR)

    IVR is a phone menu allowing callers to interact with the system through voice and keypad

    Category average: 7.7

Most Frequent Users

Top 3 industries using Webex Calling
Based on HG Insights installation data
View all Reviews
#1 most frequent

Professional, Scientific, and Technical Services

65 installations of 363

“I use Webex Calling for demos, customer PoCs and Lab resource, I have used the solution for almost 4 years. It is a great call control system, specially for companies that need mobility or have remote workers, this since you only require an internet connection to get the Webex Calling services.”

— Solutions Architect, SPC Internacional (201-500 employees)

Verified Review

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#2 most frequent

Information

51 installations of 363

“We use Webex Calling for our communications infrastructure, handling provisioning processes, team meetings, workflow automation, and external user communication across the organization.”

— Senior Communications Specialist, Comscentre (51-200 employees)

Verified Review

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#3 most frequent

Health Care and Social Assistance

32 installations of 363

“We needed an up-to-date calling and VOIP solution in our offices and Cisco Webex Calling was the answer. There was a very long list of pros that made us consider this heavily before making the final decision. This works in conjunction with our current Cisco interoffice phone solution and adds lots of value.”

— Desktop Support Specialist, Mount Sinai Health System (10,001+ employees)

Verified Review

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Reviews

What users are saying about Webex Calling.
View all reviews

Webex Calling Review

Incentivized
Laurent Picardin
Network and Unified Communications Consultant in Information Technology at Exaprobe (201-500 employees employees)

Use Cases and Deployment Scope

Into my organization, it's just for testing and in order to help the customer to implement some solution, some features. So I'm just testing with my computer the solution.

Pros

  • Webex calling is an offer which include many features natively. So that's something which is very appreciated by customer because they don't have to buy each server as it was the case with on-prem solution. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give thé taste.

Cons

  • No. Even if there is something, maybe it's missing. I know I follow many events of Cisco, they are including the roadmap, so that's nice. For the moment the customer are very happy. I don't have some bad features and some features missing for the moment. That's nice.

Return on Investment

  • Webex calling is a good solution for customer which are ready for cloud.
  • However some customers doesn't want to share their CDR to a UcaaS so Cisco shouldn't focus on cloud opportunity and up to me the gap of investment, marketing, evangelization is too big weighing the pros and cons for cloud too often

Alternatives Considered

Webex App, Webex Contact Center, Webex Meetings and Webex Webinars

Other Software Used

Webex Meetings, Webex Contact Center

Usability

Webex Calling the ultimate communication application

Incentivized
Priyam PasariView profile
Marketing Analyst in Marketing at Apollo Global Management (10,001+ employees employees)

Use Cases and Deployment Scope

Webex Calling is used to connect with remote working employees and sharing information in real time with the team. It reduces distances and improves team management for team leads. It helps us share new projects with our team and Webex Calling enabled customers. This reduces the charges we were bearing for international calling and reduces our time to serve the market.

Pros

  • Calling team members
  • Real time information sharing
  • Call record keeping
  • Call recording and storing

Cons

  • Used to connect with colleagues overseas and save time
  • Record and store calls if needed
  • Maintain caller ID for fast connection with customers and teams

Return on Investment

  • It increased time to connect with the market
  • Improved customer contact and maintain directory
  • Maintaining call records and voice recording

Alternatives Considered

Webex Meetings and Salesforce CRM Analytics

Other Software Used

Microsoft Teams, Microsoft SharePoint, Google Analytics

Webex Calling review.

Marco Sacchi
Community Outreach Officer at Service International dAppui au Dveloppement - SIAD (11-50 employees employees)

Use Cases and Deployment Scope

I use Webex Calling to connect with community members which allows me to share announcements and virtual forums through meetings. Webex Calling helps me to conduct surveys and get feedback easily through call, messages and meetings. Webex Calling allows us to record meetings and share it with people who were absent and allows us to share documents and brings us together with stakeholders.

Pros

  • Can hold large conference at once.
  • Call quality is very reliable.
  • Easy to get used to it.
  • Easy to navigate and implement.
  • Keeping call and meeting reccords.

Cons

  • It has limited customization options.
  • It's challenging especially when login multiple accounts in the same time.

Return on Investment

  • Webex Calling has allowed us to share announcements to community people easily.
  • Webex Calling has helped us to share files and conduct surveys online.

Other Software Used

Twilio, Wrike, BambooHR®

A cutting edge tool for Collaboration

Incentivized
Leonardo Silva
Network Engineer in Professional Services at Logicalis (201-500 employees employees)

Use Cases and Deployment Scope

We have been working with Webex Calling for about four years so far, it is a robust and flexible solution which was just what we were looking for. Having one single app to do meetings, messaging, and video/phone calls is incredible and everything is managed through the Control Hub Portal which gives us all the privileges needed to complete and configure everything in our Webex Calling environment, features such as Hunt groups, Auto Attendant, Call Pickup, IVR and so forth.

Pros

  • Features like Auto Attendant, Call Pickup, Hunt Pilot and voicemail
  • Having recording integrated with the Control Hub portal
  • Integration with MS Azure to import user base

Cons

  • More friendly API interaction interface would be nice
  • More calling PSTN provider options for Latam market
  • Control about the Webex App version deployed in the Org ID

Return on Investment

  • Replacement of old ISR routers
  • We got rid of old physical IP phones
  • People can work anywhere

Alternatives Considered

Microsoft Teams and RingCentral Contact Center

Other Software Used

Webex Contact Center, Cisco Headsets, Webex App

Usability

Best Tool For International Calling.

Incentivized
Nikita SinghView profile
Technical Specialist in Information Technology at LTIMindtree (501-1000 employees employees)

Use Cases and Deployment Scope

We are using this to address business problems, such as providing technical support to international clients over the phone and supporting services as well. It is easy to integrate with Webex Meetings for better collaboration. We can automate the auto-attending calls to reduce queue time and improve resolution. It overall reduces our hardware maintenance and gives centralised control over overall support services.

Pros

  • Easy handling and good support.
  • Very scalable and secure solution.
  • Seamless calling and connectivity with international clients.

Cons

  • Calling UI is looks old needs to be modernize.
  • Calls feels jitter due to poor internet bandwidth.
  • Little bit challenging to login different accounts in same app.

Return on Investment

  • Webex calling pocket friendly solution and reducing the hardware costing.
  • All in one platform for calling with recording and screen sharing.

Other Software Used

Webex Meetings

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