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SolarWinds Web Help Desk (WHD) Logo

SolarWinds Web Help Desk (WHD) Pricing

Rating: 6.5 out of 10
Score
6.5 out of 10

SolarWinds Web Help Desk (WHD) Pricing Plan Options

SolarWinds Web Help Desk (WHD) does not currently have any pricing plans listed at this time. For the latest pricing information, visit the official pricing page. Available deployment types include on-premise. A free trial is available for SolarWinds Web Help Desk (WHD).

Additional Pricing Information

SolarWinds also offers Perpetual licensing starting at $1129 per technician.

For the latest information on pricing, visit the SolarWinds Web Help Desk (WHD) official pricing page

Alternatives for SolarWinds Web Help Desk (WHD)

Comparing pricing options side-by-side gives you clearer context on total cost so you can confidently choose the product that best fits your needs and budget. Compare SolarWinds Web Help Desk (WHD) pricing to the most common alternatives, backed by TrustRadius buyer data.

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Support Options for SolarWinds Web Help Desk (WHD)

Support options are essential to consider when selecting a product because they directly affect issue resolution, team adoption, time-to-value, and lower downtime. Learn more about the support options that SolarWinds Web Help Desk (WHD) offers for its pricing tiers below.

FeatureFreePaid
Forum/CommunityAvailableAvailable
FAQ/KnowledgebaseAvailableAvailable
Social MediaAvailableAvailable
Video Tutorials / WebinarAvailableAvailable
PhoneUnavailableAvailable
EmailUnavailableAvailable

What customers say about SolarWinds Web Help Desk (WHD) pricing

Real feedback from verified users about SolarWinds Web Help Desk (WHD)'s pricing and value

Rating: 5 out of 10

“I enjoy I can continue running the software on my internal servers, the cloud is more expensive while providing minimal benefit to our organization Cost per technician license is minimal. … We did use it for laptop and Chromebook inventory, it included helpful information such as purchase order, price, date and location deployed.”

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RP
Robert Pfau
Director of Technology in Information Technology at Bristol Township School District (501-1000 employees, 10 years experience)
Incentivized
Rating: 8 out of 10

“The cost per technician license is roughly on-par with other competition, but my familiarity with the free Spiceworks help desk and the functionality it offers makes that cost justification tough in... … SolarWinds Web Help Desk (WHD) enables better SLAs and customer service levels IT can justify ROI through efficient ticket times ROI can be hard to justify once technician licenses grow with...”

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BL
Brent Long
Director of IT in Information Technology at HopeHealth, Inc. (501-1000 employees, 3 years experience)
Incentivized
Rating: 8 out of 10

“That being said, the pricing schemes for several ticketing systems can be a little cost-prohibitive. … The types of skills needed to support Web Help Desk are basic Linux skills (in our implementation of a Linux VM), SSL certificates, basic web design (for messages, FAQs, etc) , Excel (for mass...”

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MS
Michael Santangelo
Technology Specialist in Information Technology at School District of the Chathams (51-200 employees, 3 years experience)
Incentivized
Rating: 10 out of 10

“They have a good pricing plan and the product is still being updated by the company.”

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JS
Jonathan Sorrenti
Systems Manager in Information Technology at Midlands Technical College (1001-5000 employees, 8 years experience)
Incentivized
Rating: 9 out of 10

“We looked at Zoho CRM but it was more expensive and not as robust as SolarWinds.”

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Verified User
Incentivized
Rating: 8 out of 10

“You can pay hundreds of thousands of dollars for a sprawling Help Desk package, but if your needs are like most companies, SolarWinds Web Help Desk provides the tools needed to get the job done...”

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Verified User
Incentivized
Rating: 7 out of 10

“Self help means we add real dollar value to our customer where they don't pay for an incident.”

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EN
Eric Nuckols
Independent Consultant in Information Technology at ENIokc (1-10 employees, 5 years experience)