SolarWinds Web Help Desk (WHD)Pricing

on my internal servers, the cloud is more expensive while providing minimal benefit to our organization Cost per technician license is minimal … Chromebook inventory, it included helpful information such as purchase order, price, date and location deployed. We used to use…

application cost pennies to run compared to what the product will do for your organization. I challenge you to find a better product for the price! Our documentation

Price Product Features Product Usability Product Reputation … They have a good pricing plan and the product is still being

requests in IT, Data, HR and Facilities without incurring a huge software cost. It does not provide a way to manage our IT assets which makes it more difficult

pre-made ticket reports are lackluster at best and frustrating at worst. The cost per technician license is roughly on-par with other competition, but my familiarity … the free Spiceworks help desk and the functionality it offers makes that cost justification tough in these turbulent financial times. In larger companies … overlaps with other products within the organization, such as…

at Zoho CRM but it was more expensive and not as robust as SolarWinds. … SolarWinds is a great customizable and affordable ticketing system. We use SolarWinds

Pricing could be more competitive Better patch deployment tools Better Mac OSX support … great value for all the features SolardWinds offers.

anticipate or respond to issues. Finance has been happier with our ability to do cost analysis by using the various tools in SolarWinds help desk.

Capture incidents and resolutions Transforming resolutions to self help Reduces cost of repeat incidents by allowing proactive engagements … more productivity which equals dollars. Self help means we add real dollar value to our customer where they don't pay for an incident.…

help desk solution, but we chose SolarWinds Web Help Desk primarily based on cost alone, a now regrettable decision. Track-It! is a far superior product and … and is better than SolarWinds WHD in every way. That being said, for the cost and what we needed it to do, WHD has…

looking for without the hassle of having to write HTML and pay licensing fees for a product that needed to be tailored to be properly used. WHD allowed

selected SolarWinds Web Help Desk because of the rich feature set and low price point. When we were doing comparisons of the different suites available, … them were really good. That being said, the pricing schemes for several ticketing systems can be a little cost-prohibitive. We probably would have kept looking … integration is a must, and in situations where tracking individual part…