#1 most frequent
United States of America
88.9%8 installations of 9
What is Solid Commerce?
Solid Commerce is a cloud-based channel and marketplace selling solution that integrates with a number of marketplaces, along with the users ERP, warehouse management application, accounting system, etc. to provide integrated management of orders, inventory, and logistics, as well as get discounts on shipping with major carriers and manage content about products on all marketplaces.
Categories & Use Cases
Product Demos
Who Buys & Uses Solid Commerce
#2 most frequent
Denmark
11.1%1 installation of 9
Caution! Really understand what you get!
Pros
- It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one.
- It allowed for multiple skus to change price.
- It allowed for SKU segmentation and multiple attribute tagging.
- When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth.
Cons
- As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service.
- At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers.
- We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable.
- We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship.
Return on Investment
- They helped us grow significantly from a small e-comm business to almost triple our size in four years.
- They led us to know where our breaking points are in a same day service oriented environment.
- They have great segmentation of SKUs and different pricing options of SKUs.
- They did have some creative thinkers to help their customers but I wouldn't know if they are still there.
Alternatives Considered
ChannelAdvisor
Other Software Used
ShipStation, Adobe Photoshop, Adobe Illustrator CC, SIGNIFYD, BigCommerce, Worldpay, Mailchimp, SurveyMonkey, Weebly
