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Spendgo has become the go-to solution for businesses in need of a comprehensive and seamless guest loyalty experience. With its …
Overview
What is Spendgo?
Spendgo is a cloud-based loyalty marketing platform suitable for businesses of all sizes, from small bike shops to large chains with over 1000 stores. The software offers an extensive range of features that automates and manages campaigns for brands, enabling them to connect point-of-sale and e-commerce...
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What is Spendgo?
Spendgo in San Francisco allows users to launch marketing and loyalty programs that customers can use anyway they want. Connect with them at every visit whether its in-store, online, or in a mobile app. Spendgo integrates with third-party point of sale (PoS) systems and ecommerce platforms, via its…
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Product Details
- About
- Tech Details
What is Spendgo?
Spendgo is a cloud-based loyalty marketing platform suitable for businesses of all sizes, from small bike shops to large chains with over 1000 stores. The software offers an extensive range of features that automates and manages campaigns for brands, enabling them to connect point-of-sale and e-commerce platforms with third-party solutions. Spendgo provides valuable sales and marketing insights empowering the user to engage effectively with their customers by reaching them in-store, online, or via mobile.
With Spendgo's Single Sign-On feature, users can create a universal login across all platforms while seamlessly migrating and managing customer data. Personalized programs can be designed using features such as points banking, visits tracking, pay with points among others. To create omnichannel experiences a rich-media in-store customer-facing tablet fully branded content activated.
Spendgo also enables you to access valuable customer insights helping prioritize campaigns based on the data gathered. Custom-branded loyalty websites can be enabled preserving the look-and-feel of the brand making it easier for the brand to resonate more organically among its customers creating fruitful long-term relationships between both parties.
Spendgo Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Spendgo has become the go-to solution for businesses in need of a comprehensive and seamless guest loyalty experience. With its integration capabilities and support for diverse multi-brand portfolios, Spendgo addresses the business problem of managing loyalty programs across physical locations and ecommerce platforms. Users have praised Spendgo's expertise in the hospitality industry, as it enables them to deliver exceptional customer experiences across various touchpoints.
One of the key challenges faced by industries with high repeat customer rates is the implementation of effective loyalty programs. Spendgo has proven to be effective in fulfilling this need, offering customizable software that is both user-friendly and capable of driving sales and visits to all locations. The exceptional communication and support provided by the Spendgo team during implementation has been highly appreciated by customers. With top-notch technical expertise and a willingness to go above and beyond for their clients, Spendgo's staff ensures smooth integration and training processes. Additionally, users value Spendgo's marketing dashboard, which allows for easy messaging to VIP customers and drives them back for special offers. Overall, users highly recommend Spendgo for its effectiveness in loyalty programs and its ability to contribute to business growth.
Excellent Support and Integration: Users have appreciated the support provided by Spendgo in integrating their diverse portfolio of businesses with various POS, e-commerce, online ordering, and pay-at-the-table solutions. Some reviewers found that Spendgo's creative solutions and enhancements were particularly helpful when facing compatibility issues with other vendors.
Easy-to-Use Loyalty Program: The ease with which customers can earn points without feeling pressured has been a highlight for users. Capturing customer information at the POS is simple and non-intrusive, providing a seamless experience for guests and employees alike. This user-friendly approach has garnered positive feedback from multiple reviewers.
Comprehensive Dashboard and Insights: Reviewers have praised the comprehensive dashboard offered by Spendgo. It provides valuable insights into adoption rates, customer history, and other key metrics. While the software is mostly set and forget, it allows for easy onboarding and integration with the POS system. Several users have highlighted this feature as a major advantage of using Spendgo.
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Limited reporting features for franchisees: Some users have mentioned that Spendgo's reporting features are not available for franchisees, limiting their visibility into customer loyalty.
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Difficulty in integrating with third-party apps: Several reviewers have found it challenging to integrate their own app with Spendgo and expressed a desire for Spendgo to have an online ordering app native to their platform.
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Lack of visibility into the impact on customer loyalty: A common concern raised by users is the lack of visibility into whether Spendgo is effectively driving customer loyalty, indicating a potential gap in reporting capabilities.