Splashtop

According to TrustRadius reviews, Splashtop supports professional services firms by enabling employees to remotely access their office workstations, specialized software, and files from any location. This allows staff in fields like accounting and consulting to continue working for clients while at home, traveling, or at a client's site. Reviewers highlight its use for accessing accounting programs, ERP systems, and even client computers to perform their duties, ensuring productivity and service continuity regardless of physical location.

According to TrustRadius reviews, choosing the right Splashtop plan depends on your primary use case, such as providing external client support versus enabling internal remote access. Reviewers differentiate between plans like Splashtop SOS, which is used by tech support companies for clients, and Splashtop Business, which is used for organization-wide access to work computers and files. The decision is also influenced by business size, budget, and specific feature requirements. Reviewers note that Splashtop offers different plans at various price points, including a basic plan, and that more advanced features may require a higher-cost plan.

Based on TrustRadius reviews, Splashtop helps manage hybrid teams by providing employees with reliable access to their work computers and company resources from any location. Reviewers use it to enable general remote and hybrid work models, allowing staff to perform their duties from home or while traveling. It facilitates access to specialized software, ERP systems, and company servers, which is particularly useful for roles like drafting or for employees using applications that don't work well over a VPN. Additionally, Splashtop is used by IT departments to provide remote support, system maintenance, and easy management of a distributed workforce, ensuring teams stay productive and secure.

According to TrustRadius reviews, Splashtop compares favorably to other remote access tools, primarily due to its cost-effectiveness. Reviewers frequently mention saving significant amounts of money by switching from competitors like LogMeIn and TeamViewer. Beyond price, users praise Splashtop for its high performance, reliability, and stability, with some noting it performs better than ScreenConnect. The product is also considered easy to deploy and use, with a feature set that meets the needs of IT support teams and remote workers. Reviewers use it for a range of applications, from providing remote support to enabling employees to access their office PCs from home.

While TrustRadius reviews do not specify where to find Splashtop's security documentation, they provide extensive detail on its security capabilities, which may be useful for an internal security review. Reviewers express high confidence in the product's security, citing specific features like encryption, multi-factor authentication, and compliance with various standards. Many users, including security professionals, state that Splashtop meets or exceeds their security requirements, providing a secure environment they can trust.

Based on TrustRadius reviews, Splashtop is considered a strong alternative to TeamViewer, primarily due to cost and performance. One reviewer who switched from TeamViewer reported that Splashtop has a lower, more predictable cost and is faster and easier to use. Beyond this direct comparison, reviewers praise Splashtop for its security features, including two-factor authentication and encryption. It is widely used by IT departments for remote support and to enable remote work, with users noting its reliability and ability to manage hundreds of endpoints.

Based on TrustRadius reviews, the procurement process for remote access software like Splashtop centers on evaluating vendors against key criteria rather than following a standardized timeline or set of steps. Reviewers indicate that the primary drivers for procurement are cost-effectiveness and the need to enable remote work for employees or provide remote IT support. The evaluation process involves assessing the software's security, reliability, performance, and ease of use. Buyers also compare specific technical features, such as multi-user access, to ensure the solution meets their organization's unique requirements. Many reviewers highlight Splashtop's attractive pricing as a significant factor in their decision.

According to TrustRadius reviews, Splashtop is priced as a highly affordable and cost-effective remote access solution. Reviewers frequently praise its low price point, especially in comparison to competitors like TeamViewer and LogMeIn, stating it saves them money. The product is described as a great value, particularly for small to mid-sized businesses operating on a limited budget. While specific pricing tiers are not detailed, reviews suggest the licensing is straightforward, with one user noting a single license covers ten computers. The total cost of ownership appears low, as reviewers mention not needing to purchase extras and achieving a positive return on investment.

According to TrustRadius reviews, Splashtop is used in manufacturing and industrial settings for remote operations, engineering, and IT support. Reviewers describe using the software to remotely manage systems in factories and water treatment plants, allowing operators to change controls, acknowledge alarms, and perform updates from off-site. It also enables engineers and drafters to access their workstations from home to continue product design work. Additionally, Splashtop is used to provide IT support to staff across various locations, including production departments, and to reduce travel by enabling remote access to machines and computers.

According to TrustRadius reviews, Splashtop provides a secure remote access solution with key features like two-factor authentication (2FA) and device verification. Reviewers express confidence in the platform's security, noting the use of encrypted connections and the ability to avoid the security risks of a VPN. Users feel safe accessing resources remotely and believe their data is protected. Some reviews also mention that Splashtop offers different levels of security that can be configured to meet specific organizational needs, ensuring that only authorized staff can initiate remote sessions.

According to TrustRadius reviews, Splashtop is widely praised for its high-performance remote access, characterized by fast connections, low latency, and a seamless user experience. Many reviewers report minimal to no lag, with crisp graphics and high frame rates that make it feel like they are physically at the remote machine. The performance is considered strong enough for demanding tasks like video editing. However, some reviewers mention troubleshooting issues related to connection stability. In cases of internet outages or flaky connections, sessions can freeze and may require a manual restart. One reviewer also noted performance struggles on specific hardware, such as newer laptops with Intel P/E cores, due to operating system resource scheduling. Despite this, reviewers also praise the software's ability to automatically re-establish dropped connections.

According to TrustRadius reviews, Splashtop is a versatile tool suitable for personal, small business, and remote work scenarios. Reviewers use it for everything from accessing a home server to connecting to an office PC while working from another location. Users describe the platform as quick, secure, and user-friendly, providing easy remote sessions. One reviewer specifically notes that Splashtop is an affordable option that includes a comprehensive feature set, such as multi-monitor support and file transfers, making it a valuable tool for various needs.

According to TrustRadius reviews, Splashtop is used by media and creative professionals for remote work. Reviewers in roles such as video editing, design, and drafting use the software to connect to production PCs and workstations from remote locations. The performance is highlighted as a key benefit, with users noting that the connection is fast and supports clear video and audio playback from the remote machine. Beyond creative use cases, Splashtop is also described as a general-purpose tool for enabling remote access across entire organizations, allowing employees to access their office computers and server software from home or off-site.

According to TrustRadius reviews, Splashtop provides robust support for multi-monitor setups, though some users experience challenges. Reviewers praise the flexibility of the platform, highlighting features that allow them to cycle through remote screens, view all monitors at once, or map them to their own displays. Some users report high performance and crisp image quality even with multiple monitors. However, other reviewers find switching between screens to be slow or cumbersome and note that the feature can be difficult to find. A few reviews also mention resolution inconsistencies or express a desire for the feature to be available on all product tiers.

According to TrustRadius reviews, Splashtop makes it easy to manage users and teams. Reviewers highlight that onboarding new users is a quick and painless process, with one admin noting it can be done in as little as ten minutes. The deployment process is also described as simple, using an install package for remote systems. While the overall experience is positive, one reviewer found that setting up unattended access could be cumbersome for infrequent users. The software is generally praised for providing quick, secure, and easy remote access for team members.

According to TrustRadius reviews, IT staff can use Splashtop to remotely access on-premises servers. Reviewers state that the product provides direct, easy, and secure connectivity to company servers, solving the problem of gaining remote access. This enables IT personnel to work flexibly from offsite locations while performing tasks such as system updates, file backups, and configuration changes. The security of the remote connection is a frequently mentioned benefit, allowing staff to feel safe while accessing company resources remotely.

While TrustRadius reviews do not detail the specific steps for contacting support or upgrading a plan, they do provide insight into how organizations manage and scale their use of Splashtop. Reviewers focus on the product's utility in providing remote support to end-users and its ease of administration. According to users, it is simple to add new team members, and the product is used to support entire organizations, enabling business growth. One review indicates that additional functionality is available for purchase.

Based on TrustRadius reviews, Splashtop is considered a reasonably priced solution for remote access and support. The purchasing process is described as straightforward, involving creating an account to purchase a subscription. After purchase, reviewers note that users can create and distribute a deployment executable to provision computers.

According to TrustRadius reviews, Splashtop supports mass deployment across many endpoints. Reviewers state that the solution is easy to deploy and can be used to manage a large quantity of endpoints across entire organizations, including those that are geographically dispersed. Some users mention deploying Splashtop smoothly using Remote Monitoring and Management (RMM) tools. The platform also allows for customized deployment based on security policies configured in the portal, and its licensing model can facilitate connecting to many computers.

According to TrustRadius reviews, Splashtop is valued for its performance and ease of use. Reviewers tend to focus on the product's core functionality, highlighting its speed for quick remote access and its user-friendly interface. While specific customization options are not a central theme in the reviews, some users mention a preference for the overall Splashtop feature set.

According to TrustRadius reviews, Splashtop offers fast and efficient file transfer capabilities. Reviewers report that the feature saves time by allowing them to move files directly between computers, avoiding the need for intermediary cloud storage. One user specifically stated that Splashtop's file transfer is faster than WinSCP. In addition to speed, reviewers appreciate the convenience of the native file transfer functionality for tasks like installations and diagnostics.

Based on TrustRadius reviews, Splashtop is a remote access solution used by IT departments to support end users across geographically dispersed organizations. Reviewers describe it as a tool that provides remote access to computers and is easy to use for this purpose. The solution is also noted for its security features, with different levels available to suit user needs.