Splashtop FAQ Detail
939 Reviews and Ratings
How do remote access tools perform and how to troubleshoot issues?
24 citations from LLM engines
According to TrustRadius reviews, Splashtop is widely praised for its high-performance remote access, characterized by fast connections, low latency, and a seamless user experience. Many reviewers report minimal to no lag, with crisp graphics and high frame rates that make it feel like they are physically at the remote machine. The performance is considered strong enough for demanding tasks like video editing. However, some reviewers mention troubleshooting issues related to connection stability. In cases of internet outages or flaky connections, sessions can freeze and may require a manual restart. One reviewer also noted performance struggles on specific hardware, such as newer laptops with Intel P/E cores, due to operating system resource scheduling. Despite this, reviewers also praise the software's ability to automatically re-establish dropped connections.
Prompt Questions
why does my remote desktop session keep freezing or disconnecting, and how do i fix it?
recommend remote access tools with the strongest track record for uptime and connection stability at scale.
what technical criteria should an evaluator use to test remote desktop software's performance under high network latency?
which remote desktop software is best known for fast, lag-free performance?
Fast Performance and Low Latency
4 mentions▼Reviewers consistently praise Splashtop for its fast connection speeds and low latency. They report minimal to no lag,…
Reviewers consistently praise Splashtop for its fast connection speeds and low latency. They report minimal to no lag, even with dual monitors or slower connections. The performance is described as having a high frame rate and a fast screen refresh, making it suitable for demanding tasks like video editing.
“High Performance Graphics & Low Latency - The frame rate and refresh speed are consistently superior to competitors I’ve used in the past. Even when connecting to a client with a dual monitor setup or a slower upload speed, the lag is minimal. The picture quality is crisp enough that I can read fine print on error logs without squinting.”
“There is no lag in remoting to a clients pc”
“I can remotely edit a video with zero latency when both pc are on fiber connection”
“The screen refresh rate is fast enough that you hardly notice you’re not physically at the machine.”
Connection Stability and Recovery
2 mentions▼Some reviewers describe issues with connection stability, particularly during an internet outage or with a flaky connec…
Some reviewers describe issues with connection stability, particularly during an internet outage or with a flaky connection. Sessions can get stuck or freeze, sometimes requiring a manual reconnect. However, one reviewer notes that while it can be slow to detect a dropped connection, it is very good at automatically re-establishing it.
“in case of internet outage, the current remote session gets stuck and seldom reconnects on its own. Most of the time we have to close and reconnect the session to reestablish it”
“Dropped/unstable connection - I wish that Splashtop would "give up" a little faster. I often have to deal with a client whose Internet connection is flaky, and staring at a frozen screen while Splashtop decides whether to hang up and try again can be frustrating. (It's VERY good at re-establishing the connection automatically once it does give up - I just wish it would do it a little sooner.)”
Seamless and Reliable Connections
4 mentions▼Users describe their remote connections with Splashtop as seamless, quick, and reliable. Reviewers state that the conne…
Users describe their remote connections with Splashtop as seamless, quick, and reliable. Reviewers state that the connections are stable, allowing them to work efficiently and with confidence in the security of the session.
“Fast and reliable remote connections”
“Connections are quick, and we are able to work knowing that the client's PC is secure.”
“The connections are reliable and stable with very little latency.”
“Makes remote connections seamless.”
Performance on Specific Hardware
1 mention▼One reviewer points out a specific performance issue where Splashtop connections can struggle on newer laptops with Int…
One reviewer points out a specific performance issue where Splashtop connections can struggle on newer laptops with Intel P/E cores. This is attributed to how the Windows operating system schedules system resources, giving the Splashtop service a low priority.
“On our newer laptops with intel P/E cores, Splashtop connection can struggle as windows scheduling of resources sucks and the Splashtop service gets low priority.”
Quick Connection for Remote Support
2 mentions▼Reviewers using Splashtop for remote technical support find that it allows them to connect to client computers quickly,…
Reviewers using Splashtop for remote technical support find that it allows them to connect to client computers quickly, saving time. The product is described as working great for this use case.
“We're using it for remote technical support and it's been working great so far.”
“Allows me to save tons of time by quickly connecting to my clients computers remotely.”
Showing top 5 topics · 13 total quotes across all topics
- How does remote access support professional services firms?
- How do I choose the right Splashtop plan?
- How can remote access help manage a hybrid team?
- How does Splashtop compare to other remote access tools?
- Where can I find Splashtop's security documentation?
- How does Splashtop compare to TeamViewer?
- What is the process for procuring remote access software?
- How is remote access software priced and what is the TCO?
- How is remote access used in manufacturing and industrial settings?
- What are the key security and compliance features to consider?
- What are the best options for personal or low-cost use?
- What is the best remote access for media and creative work?
- How do platforms handle multi-monitor setups?
- How easy is it to manage users and teams?
- How can IT staff remotely access on-premises servers?
- How do I get support or upgrade my Splashtop plan?
- What is the pricing for Splashtop and how do I purchase it?
- What solutions support mass deployment across many endpoints?
- Which tools offer the most customization options?
- Which remote desktop software has the best file transfer speed?
- Which tools support Windows, Mac, and Linux?