Splashtop

Score9 out of 10

909 Reviews and Ratings

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Splashtop

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What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant.

Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security.

Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities.

Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.

Categories & Use Cases

Media

Splashtop Streamer: Used to connect to and remote into computers.
Splashtop Business App: Used to connect from and remotely access other computers.

where users can transfer files and folders from local and remote computers during a session.

Splashtop Remote Support Enterprise : On-demand support with service desk capabilities.

a dashboard - This offers key insights on endpoint status, security metrics, and scheduled tasks.

1-to-many actions: Used to instantly execute or schedule tasks to multiple endpoints simultaneously.

1 / 7

Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Category average: 9.3
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Category average: 9.3
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.5

Centralized management dashboard
Dashboard to facilitate management of users, permissions, licenses etc.
Category average: 8
Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Category average: 8.3
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 6.6

Terrell Tucker View profile

Volunteer in Information Technology at Assistance League of Bakersfield (51-200 employees employees)

Use Cases and Deployment Scope

I am a volunteer for a local non-profit, assisting with their technology needs. The organization houses a large second-hand store (accepting local donations) using the proceeds to assist in clothing local, low-income students. Their needs include many older volunteers that have a low understanding of technology. The organization has a network that includes a Windows file server and 5 desktop machines. Their network switch is advanced, connecting computers and VOIP in a shared environment. With the office located 9 miles from my home, I needed a solution for connecting remotely to resolve minor user issues and to provide proper server maintenance without the need for travel. I learned about Splashtop online and was pleased with the price of their basic plan. Decided to give it a try with their 7-day trial. The software was quite simple to configure and I was using it within minutes of deployment. Of course, my needs are minimal compared to teams managing large networks but I am confident the solution would work equally well in those environments.

Pros

Remote Server Management
Easy to understand user interface
Allows me as a volunteer to spend more time on issues since travel is not needed

Cons

A VPN would be helpful for some non-remote access duties

Return on Investment

As a volunteer for a non-profit, the only ROI for me is fuel savings since I pay for that myself.

Jim Michael

IT Manager in Information Technology at The Crossing (51-200 employees employees)

Use Cases and Deployment Scope

We were a ConnectWise customer but disillusioned by its terrible performance over the last couple of years. Before we let it renew we decided to look at alternatives. Good performance was a must, as was M365 SSO authentication. Splashtop checked all of the boxes, and the performance is AMAZING compared to ScreenConnect. Two departments here (IT and Production) use it to access on prem computers as well as all staff laptops for support.

Pros

It's fast. Almost like sitting at the physical machine
It "just works". Install is easy and it doesn't "get in the way" of other apps
Price is competitive to what we were already paying

Cons

Compared to our prior solution, Splashtop does not "organize" devices nearly as well. They need some some sort of tagging solution so that you can, say, pull up a list of "all machines at this campus" or "All Macs at this site"
The Business App that runs locally feels clunky, and is presented in a weirdly-sized window

Return on Investment

Our prior solution had become so unstable and poor performing that we couldn't provide good technical support with it. Splashtop lets us just get in and get work done.
We didn't have to spend a lot more to get a better product, we just had to switch.

Other Software Used

Mosyle, Microsoft Intune, Twingate

Nathan Malone

Founder\IT Consultant in Information Technology at Wavefinity (1-10 employees employees)

Use Cases and Deployment Scope

I use Splashtop in conjunction with my PSA, Syncro, to remote into client computers for daily support. This integration allows me to provide assistance while also capturing relevant details on hardware, software, and patch management.I also use the Splashtop SOS licensing to access non-monthly client PCs. This allows me to support "one-off" clients through the Splashtop web portal without needing a permanent agent installed.It solves our primary need for reliable remote IT assistance across the whole organization. The remote access features are indispensable to my workflow, and the price point is very attractive for both versions compared to other solutions on the market

Pros

Seamless RMM Integration - Splashtop’s integration into Syncro is functionally invisible, but in a good way. I don't have to manage a separate contact list or worry about syncing credentials between my RMM and my remote tool. I click "Remote Desktop" in Syncro, and Splashtop launches instantly.
High Performance Graphics & Low Latency - The frame rate and refresh speed are consistently superior to competitors I’ve used in the past. Even when connecting to a client with a dual monitor setup or a slower upload speed, the lag is minimal. The picture quality is crisp enough that I can read fine print on error logs without squinting.
"SOS" Ad-Hoc Workflow - r clients who aren't on a managed contract (my "break/fix" customers), the SOS feature is a lifesaver. I don't have to walk a non-technical user through a complex installation. I just tell them to go to the site, give me the 9-digit code, and I'm in!

Cons

Doesn't reconnect automatically after a reboot. Have to manually do it most of the time. Lose time that way.
Multi monitor handling is a bit clunky.
File transfers sometimes fail at the end.

Return on Investment

Allows me to save tons of time by quickly connecting to my clients computers remotely. Many ways to access via my PSA or SOS web URL. Time saved vs time lost.
Keeps operating expenses very low. Very important as I continue to grow my business.
For negative impact, the autoconnect after restart could be invaluable if resolved. I can lose 10 minutes per session depending on multitasking, but if i happen to reconnect when expected, I can easily pivot back to the connection. This can save hours of time per year.

Other Software Used

Hudu, Microsoft 365, QuickBooks Online

Nicole Steele

Paralegal in Legal at KHR Law (1-10 employees employees)

Use Cases and Deployment Scope

It was first procured during COVID to allow remote work for the entire office, but since has been used by each employee for different levels of remote work. It enables me and my boss to be on the same computer at the same time and to go back and forth between our computers. Splashtop is the absolute best platform that I have heard of or been exposed to, due to its versatility, reliability and immediate access to knowledgeable customer service.

Pros

Allows multiple computers and users access simultaneously.
Makes 'jumping' from one computer to another quick and simple.
Every customer service call that I've personally made has been answered and resolved surprisingly quickly with no communication strain whatsoever.
All of the Tech support team seem to be on par with a higher standard of professionalism, communication ability and knowledge than any other platform that I have worked with.

Cons

Every so often one of our connections needs to be "woken" and that requires calling the support team as opposed to having a simple solution that can be done on our own. It is a rare event, but has happened more than once.

Return on Investment

Splashtop enabled our humble office of 3 to grow to a much higher and more efficient 5+ during a time when most businesses were on hold due to COVID and has supported, strongly, the ability for our business to continue that trend.

Other Software Used

Microsoft 365, Adobe Acrobat Reader, Dropbox

Marc Tompkins View profile

IT consultant in Information Technology at FSR Technologies (1-10 employees employees)

Use Cases and Deployment Scope

I use Splashtop SOS to provide support to my clients, and Splashtop Business to access my home server from anywhere in the world I happen to be. I've been very happy with both, and I've recommended Splashtop Business to multiple clients. I had previously used TeamViewer in both roles. Splashtop has all the features I need (multiple monitor support, shared clipboard, drag-and-drop file transfers, support for multiple OSs, per-client logging, you name it); it's much more affordable, AND Slashtop customer service is much nicer to deal with if you ever need it.

Pros

Multiple monitor support - I can cycle through my client's monitors, show them all on one screen at the same time, or distribute them among my own monitors.
Shared clipboard: cut/copy on one end of the connection and paste into the other. This has saved me SO MANY hours of frustration.
Multiple OS support: Windows is the easiest - just have the client download it, run it, and say "Yes" to the UAC prompt. Getting Splashtop SOS running on a Mac takes a few more steps - the client has to allow multiple permissions, otherwise you can't see or control their system - but there's an on-screen guide that makes it easy. iOS and Android are "watch-only" - if there's a way to take control, I don't know it - but even so it's been a lifesaver on multiple occasions.

Cons

Installation on the Mac - I don't actually know whether it's possible for Splashtop to change the process (security!), but I wish it were a little easier to set permissions. I'm generally helping someone who's not familiar with the guts of the system, and trying to explain what they need to do over the phone while I can't see anything... well, it takes me back to the old days.
Dropped/unstable connection - I wish that Splashtop would "give up" a little faster. I often have to deal with a client whose Internet connection is flaky, and staring at a frozen screen while Splashtop decides whether to hang up and try again can be frustrating. (It's VERY good at re-establishing the connection automatically once it does give up - I just wish it would do it a little sooner.)
List of session codes - Splashtop SOS lets me connect to multiple clients at the same time, which is amazing. Unfortunately, the launch window only remembers the most recent session code - so if I need to disconnect/reconnect, only the last one happens automatically. It's not a huge deal - I can have the client read me the code again - but a recent history list would be nice.

Return on Investment

Remote support makes my business possible, period.
Switching from TeamViewer to Splashtop has made a huge difference to my operation: the cost is both lower and more predictable, and getting from "answering the phone from a client in trouble" to "satisfied client" is much faster and easier.
I apologize that I don't actually have hard numbers, but I can sincerely recommend Splashtop and Splashtop SOS. It will make your life and business better!