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Splashtop

Score9.1 out of 10

939 Reviews and Ratings

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What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant.

Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security.

Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities.

Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.

Categories & Use Cases

Media

Screenshot of Splashtop Streamer: Used to connect to and remote into computers. Splashtop Business App: Used to connect from and remotely access other computers.
Screenshot of Splashtop SOS - Accessed with a 9-digit session code, it can be customized with a brand, logo and text.
Screenshot of a view of computer sessions.
Screenshot of where users can transfer files and folders from local and remote computers during a session.
Screenshot of Splashtop Remote Support Enterprise : On-demand support with service desk capabilities.
Screenshot of a dashboard - This offers key insights on endpoint status, security metrics, and scheduled tasks.
Screenshot of 1-to-many actions: Used to instantly execute or schedule tasks to multiple endpoints simultaneously.

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Screenshot of Splashtop Streamer: Used to connect to and remote into computers. Splashtop Business App: Used to connect from and remotely access other computers.

Splashtop Key Features

Learn about the best (and worst!) features Splashtop has to offer, as determined by TrustRadius' reviewers.
Based on 939 ratings of Splashtop's features
View all Splashtop features

Top Performing Features

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.3

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

  • File transfer

    Securely exchange files with remote computer without having to use email or FTP.

    Category average: 8.4

Areas for Improvement

  • Centralized management dashboard

    Dashboard to facilitate management of users, permissions, licenses etc.

    Category average: 7.8

  • Monitoring and Alerts

    Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.

    Category average: 8.2

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 6.5

Who Buys & Uses Splashtop

Splashtop Reviews

What users are saying about Splashtop.
View all Splashtop reviews

Pros

  • Intuitive interface and simple, quick setup
  • Robust security features including encryption, MFA, and device verification
  • Comprehensive multi-monitor support for flexible viewing

Cons

  • Connection stability issues, including frequent disconnections and re-connection failures
  • Clunky user interface and navigation, with limited customization options
  • Cumbersome multi-monitor handling, particularly with differing remote and local setups

Splashtop - A Cut Above the Rest

Incentivized
Christopher KuleciView profile
Managing Partner in Corporate at Enix Networks (1-10 employees)

Use Cases and Deployment Scope

We support over 400 computers in the field using Splashtop to provide seamless access to resolve IT issues. Beyond remote access capabilities, the tool also provides a method to transfer files from your local PC to the client PC (or vice versa) to facilitate installations or assist with diagnosis. This is a core tool that we utilize every day and are able to bring our clients under our umbrella and grant them access to their computers from home as well. It is truly a win/win situation.

Pros

  • Remote Access
  • File Transfer
  • Log activity
  • Deploy easily on Windows
  • Remote printing that actually works

Cons

  • Data transfer rates could be higher
  • Allow for resolution change on the host side instead of needing to open the streamer on the remote device as seeing things could be difficult

Return on Investment

  • Save on gas
  • Save on mileage
  • Save my time
  • Save my colleagues time
  • Enhance my customer's computing experience
  • Deliver fast and responsive results

Other Software Used

Syncro, SentinelOne Singularity, Axcient x360Cloud, Axcient x360Recover

Once does not simply remote access in your business... Unless its with Splashtop.

Incentivized
Sam Hall
IT Manager in Information Technology at Bourland, Wall & Wenzel P.C. (51-200 employees)

Use Cases and Deployment Scope

We use Splashtop across our entire organization with varying purposes. Splashtop allows remote access flexibility for the entire staff, even though in-office is required most of the time. Splashtop offers a nearly 100% productivity level in emergency situations, should the office be closed from inclement weather or something similar. We have already used it to this effect, and it's highly efficient and effective. Before Splashtop, we used a competitor's remote access tool that has been around a very long time, and the performance and reliability of Splashtop vs. that old product was literally shocking for our tech committee during the proposal to switch to Splashtop. Additionally, IT utilizes Splashtop for efficient virtual server access, software/policy deployments, and emergency SOS access for out-of-office users, both on desktop devices and mobile devices. Our adoption of Splashtop has been game-changing for our organization. The ability to have reliable remote access, coupled with the more advanced Enterprise tools, has probably increased efficiency so much that it's had a direct impact on business revenue.

Pros

  • Unbelievable performance! It's so fast I tested a PC game through it just for fun, and it was incredible!
  • The increase in productivity throughout our organization has been notable. The flexibility of employees to occasionally work remotely, when needed, has been hugely beneficial.
  • Enterprise IT tools like One-to-Many actions has saved us a lot of time and headache in certain situations, such as deploying a basic MSI or script. SOS has been a saving grace for some employees to receive remote IT support in emergency situations, as well.

Cons

  • I would like to see an integration with a wider variety of antivirus XDRs. We spend a lot of money on Sophos, which is arguably the most effective product on the market. It would be nice if Splashtop and Sophos Central could work together to increase some efficiency and security.
  • It would be really great if PCs or devices could be excluded from the antivirus monitoring of Splashtop. For example, some employees use the Splashtop Streamer on home PCs (not owned by the company), so they can remote to their home machines while at the office. Occasionally, Splashtop will report threats to a home user PC that are false or breach personal privacy. Then, those get logged with the device forever. The ability to have IT Admins command Splashtop to ignore device security would be very welcomed.

Return on Investment

  • Prior to the onboarding with Splashtop, our employees were basically of the mind that productive and reliable remote access was unrealistic. However, since we're a practicing law firm, the billable hours for attorneys has increased around 15% since they can essentially work anytime/any day without coming to the office.
  • Splashtop has provided a solid piece of our Disaster Recovery Plan and backup systems. Prior to Splashtop, inclement weather would close the office and cease 95% of productivity, which could last a day or a week, sometimes multiple times annually. With Splashtop, it doesn't matter if the physical office is closed. As long as there's power, our employees can be 95% productive, instead, while being 100% remote. The remaining 5% is because our industry relies so heavily on paper. A 95% increase in billable hours and earning revenue on days that would have been 5% is quite good!
  • The relief that Splashtop has provided the IT department through real-time office inventory, incredible tools for assisting users, deployment of policy, deployment of software, and remote access at anytime/anywhere is substantial. Splashtop has had a direct impact on IT's ability to keep services operational and efficiently managed, which in turn, keeps the earners happy and earning.

Other Software Used

Microsoft Exchange, Microsoft Windows, Brave, Microsoft 365, eDOCS

Usability

Splashtop is the best remote support tool you can invest in

Incentivized
Max Davis
IT Operations Manager in Information Technology at Scanning Pens (51-200 employees)

Use Cases and Deployment Scope

We use Splashtop for the entire organisation and it is the best remote management tool we have used to date. We use it for remote support mostly, it authenticates via AzureAD which is great for ease of access.

Pros

  • The quality
  • The Speed
  • The licensing
  • The desktop app
  • lightweight

Cons

  • Would be nice if you could pair it with intune so devices matched up

Return on Investment

  • It saves us a lot of time being able to diagnose issues remotely
  • It's had a hugely positive ROI, especially because licenses are based on agents not devices

Other Software Used

Addigy, Microsoft 365, Claude Code

Splashtop Convenience

Incentivized
Yvonne GraberView profile
Co-Owner in Information Technology at G2techs and Computer Community Hospital (1-10 employees)

Use Cases and Deployment Scope

We use Splashtop for redundancy to remote into clients' computers. We have been using it for five years, and it seems to be pretty reliable. I like to know that I have two ways to get onto someone's computer. If one fails, I can use the other. I use Splashtop, and I also use TeamViewer.

Pros

  • Remote access to computers
  • Speedy remote connections
  • File transfer
  • 24/access

Cons

  • using Splashtop at multiple computer level

Return on Investment

  • No negative impact

Other Software Used

TeamViewer, Syncro, QuickBooks Online, Microsoft 365

Splashtop is an awesome program to remote in to another computer

Incentivized
John Segaline
CAD Technition, Office Manager in Engineering at Gibson Associates (11-50 employees)

Use Cases and Deployment Scope

Used to remotely work from home during COVID shutdown and on weekends when needed. This is a very stable and reliable platform where I can remote in from home when there is a problem at work on weekends.We also use for outside IT support so that the IT company can remote in to our computer to fix any problems we may have. Great product!

Pros

  • Easy to connect
  • works without delays
  • easy to install

Cons

  • It works fine the way it is

Return on Investment

  • We were able to continue working during COVID because of this program
  • I keep up with busy schedule by being able to work from home on weekends

Other Software Used

Microsoft 365, AutoCAD, MicroStation

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