Splashtop FAQ Detail
939 Reviews and Ratings
How do I choose the right Splashtop plan?
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According to TrustRadius reviews, choosing the right Splashtop plan depends on your primary use case, such as providing external client support versus enabling internal remote access. Reviewers differentiate between plans like Splashtop SOS, which is used by tech support companies for clients, and Splashtop Business, which is used for organization-wide access to work computers and files. The decision is also influenced by business size, budget, and specific feature requirements. Reviewers note that Splashtop offers different plans at various price points, including a basic plan, and that more advanced features may require a higher-cost plan.
Prompt Questions
what's the difference between splashtop's personal and business plans, and how do i know which one i need?
what's included in splashtop's personal plan versus needing to upgrade to a paid business tier?
where can i compare splashtop's different plans, like business access and sos, to find the right one for my team?
Splashtop SOS for External Client Support
3 mentions▼Reviewers identify the Splashtop SOS plan as the choice for providing remote support to external clients. It is used by…
Reviewers identify the Splashtop SOS plan as the choice for providing remote support to external clients. It is used by tech support companies and individuals for this purpose and is described as a competitively priced option.
“I use Splashtop SOS to provide support to my clients, and Splashtop Business to access my home server from anywhere in the world I happen to be.”
“Splashtop SOS has been a lovely option at a competitive price!”
“As a tech support company we rely heavily on Splashtop for our remote support and monitoring.”
Splashtop Business for Internal Access
3 mentions▼The Splashtop Business plan is used to provide remote access to machines and files within an organization. Reviewers me…
The Splashtop Business plan is used to provide remote access to machines and files within an organization. Reviewers mention deploying it across the whole company to enable employees to access their work computers from other locations.
“We have been using Splashtop's remote access throughout the whole org to remotely access business machines.”
“And on the odd occassion when I may bring my external drive home but forget to bring it back to the office, because I have Splashtop Business on both computers, I'm never without access to my files.”
“We use Splashtop across our organization to enable our remote access.”
IT Department Use for Internal Support
2 mentions▼IT departments use Splashtop to provide remote support for their internal users and customers. It allows them to offer…
IT departments use Splashtop to provide remote support for their internal users and customers. It allows them to offer quick assistance to remote employees and securely access the company's server farm.
“We use Splashtop in our IT department to provide remote support for our internal users/customers.”
“I use Splashtop as a quick way to assist my remote users and also have a quick, easy, secure way to access some of my server farm.”
Scalability for Different Business Sizes
3 mentions▼Reviewers indicate that Splashtop is suitable for a range of company sizes. It is used by personal and small business u…
Reviewers indicate that Splashtop is suitable for a range of company sizes. It is used by personal and small business users, has enabled small offices to grow, and is also used to manage as many as 100 client computers.
“As a personal and small business user, I have found using Splashtop's remote access to be a life saver.”
“I use Splashtop to help manage about 100 client computers.”
“Splashtop enabled our humble office of 3 to grow to a much higher and more efficient 5+ during a time when most businesses were on hold due to COVID and has supported, strongly, the ability for our business to continue that trend.”
Cost and Plan Tiers
4 mentions▼Price is a key factor for reviewers when choosing a plan. They mention selecting Splashtop because it was the cheapest…
Price is a key factor for reviewers when choosing a plan. They mention selecting Splashtop because it was the cheapest option for the features provided or because the basic plan was well-priced. One review implies that more features are available on more expensive plans.
“I learned about Splashtop online and was pleased with the price of their basic plan.”
“Splashtop works more efficiently and fits in our budget.”
“Splashtop was cheapest based on the features which were provided.”
“I know that Splashtop can do a lot more, but management is not willing to spend the money.”
Security and Deployment Features
3 mentions▼Security is a critical feature that reviewers say Splashtop handles well for business needs. The platform also provides…
Security is a critical feature that reviewers say Splashtop handles well for business needs. The platform also provides deployment packages that make initial setup painless, and its general ease of setup is highlighted as a top feature.
“Splashtop meets my business needs very well from a security standpoint.”
“Splashtop's ease of setup is by far its best feature.”
“Splashtop's security options cover all of the bases I can think of. At the same time, they provide the users with the flexibility to customize the settings to achieve the compromise between security and convenience that the users want. The deployment packages that Splashtop allows users to use in setting up remote computers make initial setup with default configurations as painless as it can be.”
Showing top 6 topics · 18 total quotes across all topics
- How does remote access support professional services firms?
- How can remote access help manage a hybrid team?
- How does Splashtop compare to other remote access tools?
- Where can I find Splashtop's security documentation?
- How does Splashtop compare to TeamViewer?
- What is the process for procuring remote access software?
- How is remote access software priced and what is the TCO?
- How is remote access used in manufacturing and industrial settings?
- What are the key security and compliance features to consider?
- How do remote access tools perform and how to troubleshoot issues?
- What are the best options for personal or low-cost use?
- What is the best remote access for media and creative work?
- How do platforms handle multi-monitor setups?
- How easy is it to manage users and teams?
- How can IT staff remotely access on-premises servers?
- How do I get support or upgrade my Splashtop plan?
- What is the pricing for Splashtop and how do I purchase it?
- What solutions support mass deployment across many endpoints?
- Which tools offer the most customization options?
- Which remote desktop software has the best file transfer speed?
- Which tools support Windows, Mac, and Linux?