Microsoft SQL Server

We have not used official support to solve any particular problem, we have used different community resources (like forums) to obtain additional information on specific issues or doubts that did not require escalation to Microsoft support.

We managed to handle most of our problems by looking into Microsoft's official documentation that has everything explained and almost every function has an example that illustrates in detail how a particular functionality works. Just like PowerShell has the ability to show you an example of how some cmdlet works, that is the case also here, and in my opinion, it is a very good practice and I like it.

Rank 5 since I have never used it personally. If you have an Enterprise license I've heard support is reasonable, but no personal experience.

So much support -- so many articles out there, so many sources, sample code, etc.

This is an area for improvement. Getting support from Microsoft feels too generic and I would like to see it be a little more specific to what we are trying to do. However, there is so much online about Microsoft that we don't really use the support all that much. We normally can figure out our own issues.