Survey Manager Vocaza

Survey Manager Vocaza is a platform offered by Vocaza that aims to help businesses collect and analyze real-time customer feedback. According to the vendor, the platform can be used by various professions and industries, including business analysts, customer experience managers, market researchers, customer service managers, and marketing managers.

Key Features

Collect, Measure, Analyze, and Improve Customer Satisfaction: According to the vendor, Survey Manager Vocaza enables businesses to collect, measure, analyze, and continuously improve customer satisfaction throughout the customer journey.

Comprehensive Understanding of Customer Experience: The vendor claims that Survey Manager Vocaza provides a comprehensive and accurate understanding of the customer experience through semantic analysis of customer verbatim.

AI-Powered Analysis of Customer Sentiments and Opinions: According to the vendor, the platform utilizes AI-powered analysis to understand the underlying themes, emotions, sentiments, and opinions expressed by customers.

Customized Surveys to Understand Customer Needs: Survey Manager Vocaza offers customized surveys, allowing businesses to gain insights into customer needs and preferences.

Real-Time Analysis of Customer Feedback: The vendor states that Survey Manager Vocaza provides real-time analysis of customer feedback, enabling businesses to quickly detect risks of customer churn and take proactive measures.

Identify Priority Listening Points and Solicit Customer Feedback: According to the vendor, the platform helps businesses identify priority listening points and effectively solicit customer feedback through customized surveys.

Set Key Performance Indicators (KPIs) for Strategic Objectives: Survey Manager Vocaza allows businesses to set key performance indicators (KPIs) such as NPS, CSAT, CES, etc. based on their strategic objectives, as claimed by the vendor.

User-Friendly Dashboards for Quantitative and Qualitative Data: The platform offers user-friendly dashboards for collecting both quantitative and qualitative data, according to the vendor.

Centralized Reporting Portal for Data Analysis: According to the vendor, Survey Manager Vocaza provides a centralized reporting portal where businesses can centralize and analyze data for optimal decision-making.

Visualize Priority Themes and Take Appropriate Actions: The vendor claims that businesses can easily visualize priority themes at a glance and take appropriate actions to address customer pain points and enhance customer delight using Survey Manager Vocaza.