SysAid Reviews and Ratings

Use Cases and Deployment Scope

Global visibility of the IT team; there is no way to improve if we cannot measure. Previously, we did not have operational metrics because we only had a ticketing tool very similar to an Excel file. Each location had its own tools for documenting tickets and the general quality of the IT service was really low.

Likelihood to Recommend

It helps us with ticket traceability (requests, incidents, problems and changes). For change management, it helps us with visibility of the change calendar and documentation in accordance with best practices. Asset management is not a manual inventory; it's an up-to-date database with all the company's assets globally, organized by location.

Use Cases and Deployment Scope

In our case, SysAid helps us manage all company incidents, as well as automatically handle onboarding and offboarding processes through rules. It also keeps us up-to-date with asset monitoring and software and operating system updates. Furthermore, thanks to its integration with Azure, it helps us effectively manage our Active Directory in the cloud. Currently, we are working extensively on feeding data to our internal chatbot and environment data pool to further facilitate the resolution of recurring incidents. These processes allow the IT team to focus solely on the most critical incidents, freeing up more time for new tasks and projects. Ultimately, SysAid greatly simplifies the daily work of both end users and IT administrators.

En nuestro caso SysAid nos ayuda a llevar toda la gestion de incidentes de la empresa ademas de gestionar automaticamente mediante reglas procesos de onboarding y offbording, llevar al dia la monitorizacion de los activos y de las actualizaciones tanto de software como de sistema operativo, tambien nos ayuda a tener una buena gestion de nuestro directorio activo en la nube gracias a la integracion con Azure, actualmente estamos trabajando mucho con la alimentacion al chatbot interno y el datapool de datos del entorno para facilitar aun mas la resolucion de incidentes recurrentes estos procesos ayudan a que el equipo de IT se centre unicamente en los incidentes mas relevantes teniendo mas tiempo para tareas y proyectos nuevos. En definitiva SysAid nos facilita mucho el trabajo diario tanto a los usuarios finales como a los administradores IT.

Likelihood to Recommend

In our case, SysAid helps us manage all company incidents, as well as automatically handle onboarding and offboarding processes through rules. It also keeps us up-to-date on asset monitoring and software and operating system updates. Furthermore, thanks to its integration with Azure, it helps us effectively manage our Active Directory in the cloud. Currently, we are working extensively on feeding data to our internal chatbot and the environment's data pool to further facilitate incident resolution. These recurring processes allow the IT team to focus solely on the most critical incidents, freeing up more time for new tasks and projects. Ultimately, SysAid greatly simplifies the daily work of both end users and IT administrators.

En nuestro caso SysAid nos ayuda a llevar toda la gestión de incidentes de la empresa además de gestionar automáticamente mediante reglas procesos de onboarding y offbording, llevar al día la monitorización de los activos y de las actualizaciones tanto de software como de sistema operativo, también nos ayuda a tener una buena gestión de nuestro directorio activo en la nube gracias a la integración con Azure, actualmente estamos trabajando mucho con la alimentación al chatbot interno y el datapool de datos del entorno para facilitar aún más la resolución de incidentes. recurrentes estos procesos ayudan a que el equipo de TI se centre unicamente en los incidentes mas relevantes teniendo mas tiempo para tareas y proyectos nuevos. En definitiva SysAid nos facilita mucho el trabajo diario tanto a los usuarios finales como a los administradores de TI.

<i> This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>

Use Cases and Deployment Scope

We use it for asset management and ticketing service for all IT needs.

lo usamos para la gestión de activos y el servicio de tickets para todas las necesidades de TI

Likelihood to Recommend

It is very suitable for streamlining help desk processes, it limits the number of agents in the basic version, reports can be configured and exported quickly at the moments when decisions can be made. In the company, the service channels that are configured from SysAid have been improved, we are really very happy with this solution.

Es muy adecuado para agilizar los procesos de mesa de ayuda, limita la cantidad de agentes en la versión básica, los reportes se pueden configurar y exportar rápidamente en los momentos en que se pueden tomar decisiones, En la empresa, los canales de atención que se configuran desde SysAid tienen mejorado, estamos realmente muy contentos con esta solución.

<i>This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>

Use Cases and Deployment Scope

SysAid is an essential tool for our technology services team to track, monitor and manage support tickets for our employees. It provides regular case updates and tracking capabilities via the SysAid portal and through email so all parties involved are aware and understanding of where every request is in its progress towards completion.

Likelihood to Recommend

SysAid serves many purposes and helps drive efficiency gains for both tech services/IT and other departments. Great use cases are technical issues with devices, new reports needing to be run, lock outs from sign in, and more. It is less appropriate to use SysAid for items like budgeting and billing.

Use Cases and Deployment Scope

We use SysAid in the organization for help desk, asset management, remote control and IT activity analysis solutions. The product is being used to Centralized our IT related issues and help us respond to all the IT issues in a timely manner. We are also able to better track our asset and provide assistances to our users remotely.

Likelihood to Recommend

Persons can send tickets via email or logging into the portal. Hence the process of sending tickets is well suited for our environment. SysAid is also able to send weekly analytics reports. This will allow us to see how quickly tickets are been resolved. It also allows management to see how many tickets are sent to the IT team and what categories these tickets are related to.

Use Cases and Deployment Scope

It's our support ticketing and tracking system as well as a central location for asset management and our IT knowledge base.

We also have the ability to use it to alert when an asset becomes unavailable.

We also use it for analytics as it pertains to trouble tickets and time to resolution

Likelihood to Recommend

very well suited for support ticketing and incident tracking as well as change management.

Also has the capability to remotely manage/control end user devices if need be.

Chat function is also built in as well as a new AI capability\feature

also includes BI analytics built in as well as the ability to run reports on just about anything you could want

Use Cases and Deployment Scope

SysAid helped us manage all of out IT assets. We always had much trouble keeping good track of them. It also helped us greatly with our HelpDesk needs, and it also even has a built-in remote desktop solution, making us save a lot of money with external remote desktop solutions.

Likelihood to Recommend

<div>It's great for Companies and IT departments with the need for a heavily customized Ticket form, options and layout. It even has a workflow-based customization tool for the flow of the ticket.</div><div>

</div><div>I think maybe it's a little overkill for very small IT departments and companies, with very simple requirements.</div>

Use Cases and Deployment Scope

We had a lot of tickets coming in that required very quick answers, which would take time from my team on important projects. With the AI functionality, this is now a thing of the past. The AI bot will message the user with solutions for their problems if the solution exists in the KB

Likelihood to Recommend

SysAid is very good for all team sizes, it comes at affordable rate. My team and I are making use of the Workflow tools on a daily basis this has saved us hours of manually following up with Managers allowing us to work on other projects. Teams and AD Intergrations were easy to implement and Teams specifically is a big hit in the company

Use Cases and Deployment Scope

We use Sysaid as our ticketing system and for our knowledge-based articles. For the most part, it works well for our needs, although there are a few minor hiccups here and there.

Likelihood to Recommend

For the most part, it allows us to do what we need to do.

Use Cases and Deployment Scope

IT Ticket management , The workflow for request in sysaid really helped us to turn complex process to simply step by step department assignment.

The only problem which i saw is the asset management side , there is no clear defined asset management UI , and also no contracts management can be done.The copilot product is a game changer for us as it provides first level support to the users to resolve their issues

Likelihood to Recommend

SysAid is well suited in environment where you require a ticket workflow which is dependent on many departments.

For efficient running of systems system tools helps users to raise ticket and get appropriate support at the right time. Another thing to highlight about sysaid is their well dedicated customer support where we get live solutions to problems in sysaid if any. We many use sysaid for ticketing system