Why choose SysAid
July 14, 2025

Why choose SysAid

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

ITSM+

Overall Satisfaction with SysAid

It's our support ticketing and tracking system as well as a central location for asset management and our IT knowledge base.
We also have the ability to use it to alert when an asset becomes unavailable.
We also use it for analytics as it pertains to trouble tickets and time to resolution

Pros

  • Support Ticketing/Tracking
  • Hardware Asset management/tracking
  • Also useful for SLA/SLM management
  • Cost savings as compared to other products
  • Employee satisfaction with support capabilities
  • tracking \ logging capabilities make it a time saver
The customizable self-service portal enables users to submit tickets, access a knowledge base for answers to common questions, and utilize password self-service features, reducing the volume of direct IT inquiries. It has saved large amounts of time not having to address the same issue over and over again - which saves time and money
we were able to implement the core functionality of the product immediately after installation, which was also very straight-forward.
In my opinion much easier to use and with less of a hardware requirement impact

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?

Yes

Microsoft 365, SolarWinds Security Event Manager (SEM), Citrix DaaS
very well suited for support ticketing and incident tracking as well as change management.
Also has the capability to remotely manage/control end user devices if need be.
Chat function is also built in as well as a new AI capability\feature
also includes BI analytics built in as well as the ability to run reports on just about anything you could want

SysAid Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

Comments

More Reviews of SysAid

  1. Home
  2. IT Service Management (ITSM) Tools
  3. SysAid Reviews
  4. User Review of SysAid