A powerful and easy-to-use ITSM tool

Global visibility of the IT team; there is no way to improve if we cannot measure. Previously, we did not have operational metrics because we only had a ticketing tool very similar to an Excel file. Each location had its own tools for documenting tickets and the general quality of the IT service was really low.

We began automation at the dispatching level. We created rules to automate tickets for the infrastructure and security areas. Then we developed a workflow for employee onboarding; now, with a single workflow, we can create user accounts at the Active Directory level, manage email, set up security policies, configure equipment, and configure internet access.