Insights from TeamViewer Reviewers
Based on 8 verified reviews published in the last 18 months
What positive or negative impact (i.e. Return on Investment or ROI) has TeamViewer had on your overall business objectives?
6 answeredFor Information professionals, TeamViewer delivers clear return on investment primarily through significant operational cost reductions and enhanced efficiency in managing distributed IT environments. The platform's ability to facilitate remote support and administration directly translates into fewer physical site visits, which is a critical advantage for an industry often characterized by remote workforces and geographically dispersed technical assets. Two of eight reviewers specifically highlighted the cost savings gained from not having to travel, directly boosting profitability. This remote capability allows Information teams to maintain high service levels and rapid problem resolution without incurring substantial travel expenses, making operations more agile and cost-effective. The time savings achieved through faster issue resolution and reduced on-site visits further contribute to overall business objectives.
Time Savings
2 mentionsTeamViewer contributes to substantial time savings for Information teams by enabling rapid remote diagnostics and suppo…
TeamViewer contributes to substantial time savings for Information teams by enabling rapid remote diagnostics and support, which is critical for maintaining uptime and responsiveness. This efficiency gain extends to faster customer support and quicker resolution of internal IT issues, particularly beneficial for work-from-home arrangements prevalent in the industry.
“Faster Customer Support & Issue Resolution”
“Reduces the office visits for simple tasks for WFH employees.”
Cost Savings
2 mentionsInformation firms leverage TeamViewer to achieve notable cost savings by minimizing the need for on-site technical supp…
Information firms leverage TeamViewer to achieve notable cost savings by minimizing the need for on-site technical support and reducing operational overhead. This directly impacts profitability by streamlining remote IT administration and support processes, which is crucial for managing distributed resources efficiently.
“Cost savings from not having to travel.”
“TeamViewer is a superb screen sharing and remote access platform that reduces our operational costs, which boosts our profits.”
Reduced Travel Costs
2 mentionsFor Information professionals, the reduction in travel costs represents a significant ROI, as it eliminates the necessi…
For Information professionals, the reduction in travel costs represents a significant ROI, as it eliminates the necessity of physical presence for IT issue resolution and client support. This allows teams to allocate resources more effectively and maintain productivity across various locations, aligning with the often-remote nature of information-based work.
“cost reduction in terms of travel expense where i need not to go to office for fixing my IT admin issues.”
“Not having to travel between locations as often.”
Besides TeamViewer, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?
6 answeredInformation professionals frequently rely on a diverse set of productivity software to manage their document-centric workflows, often extending beyond general office suites to include specialized applications. The choices made by reviewers in this sector highlight a strong emphasis on robust document creation, editing, and secure handling capabilities, which are critical for maintaining data integrity and efficient information exchange. While established platforms like Microsoft 365 and Adobe Creative Cloud are prevalent, there is also an adoption of alternative solutions like Foxit for PDF management, indicating a nuanced approach to software selection based on specific functional needs and potentially cost-effectiveness. This reliance underscores the importance of these tools in supporting the complex information processing and dissemination tasks inherent to the industry.
Productivity Software
2 mentionsInformation professionals consistently integrate a range of productivity software into their daily operations, reflecti…
Information professionals consistently integrate a range of productivity software into their daily operations, reflecting the industry's heavy reliance on document creation, editing, and secure content management. These tools are crucial for streamlining workflows, ensuring accuracy, and facilitating collaboration across various information assets. The observed mix of established industry giants and specialized alternatives indicates that while core functionality is paramount, professionals also seek solutions tailored to specific needs like advanced PDF editing and e-signature capabilities.
“Microsoft 365 Business Premium, Adobe Acrobat Reader, Adobe Creative Cloud for Enterprise”
“Foxit PDF Editor, Foxit eSign, Adobe Acrobat”
Describe how you use TeamViewer in your organization. What are the business problems the product addresses and what is the scope of your use case?
8 answeredInformation industry organizations frequently leverage TeamViewer as a foundational tool for managing remote IT requirements, particularly for client-facing and internal support operations. The product is widely adopted for its capability to facilitate remote support and troubleshooting, a critical function for companies that often manage distributed client systems or complex internal software environments. Four of eight reviewers specifically highlighted its utility in resolving IT-related issues, installing software, and securely accessing customer systems for support purposes. This direct access capability is essential for maintaining service levels and ensuring operational continuity without requiring on-site visits. Furthermore, the platform supports efficient remote IT support for clients experiencing computer and laptop issues, as noted by 2 of 8 reviewers, streamlining problem resolution. Its ability to enable remote work and access to organizational computers also provides flexibility and efficiency for information professionals, allowing them to quickly and effectively manage devices from any location.
Remote Support and Troubleshooting
4 mentionsFor Information industry organizations, TeamViewer is a key enabler for providing comprehensive remote support and trou…
For Information industry organizations, TeamViewer is a key enabler for providing comprehensive remote support and troubleshooting, addressing the need for efficient problem resolution and software management across client and internal systems. This is particularly vital for IT departments that frequently need to install applications, perform updates, or diagnose issues on systems without physical access, a use case explicitly mentioned by 4 of 8 reviewers. The tool ensures secure access, which is paramount when dealing with sensitive client data and infrastructure.
“I have used TeamViewer to fix my IT related issues where admin access is required and if you want to install any software you need IT admin expert for that.”
“1- Remote Support & Troubleshooting for Customers. <br>TeamViewer is one of the primary tools uses to securely access customer systems for support purposes.”
“TeamViewer is one of the essential tools we use in our project for remotely controlling our clients' systems to install or update software.”
Remote IT Support
2 mentionsTeamViewer serves as a primary support tool for Information companies to deliver remote IT assistance to their clients.…
TeamViewer serves as a primary support tool for Information companies to deliver remote IT assistance to their clients. This capability is crucial for quickly addressing and resolving computer and laptop issues, which directly impacts client satisfaction and service delivery. Two of eight reviewers emphasized its role in daily operations for providing fast and easy solutions to client problems.
“We use TeamViewer in our daily work; it's basically our support tool for providing remote support to our clients and solving their problems quickly and easily.”
“TeamViewer is used to assist clients experiencing computer and laptop issues.”
Remote Work & Access
2 mentionsThe Information industry benefits from TeamViewer's ability to facilitate remote work and access, allowing professional…
The Information industry benefits from TeamViewer's ability to facilitate remote work and access, allowing professionals to efficiently manage and interact with devices across their organization. This feature supports flexible operational models and enables IT staff to quickly access systems without the need for in-person interaction. Two of eight reviewers specifically noted how this enhances their ability to access devices efficiently.
“I use TeamViewer to remotely access computers throughout my organization.”
“This allows us to quickly and efficiently access their devices without meeting in person.”
Please provide some detailed examples of areas where TeamViewer has room for improvement.
5 answeredInformation professionals evaluating TeamViewer for their remote access and support needs should be aware of reported limitations concerning mobile application functionality. For teams requiring robust, seamless access and control from mobile devices, particularly for on-the-go troubleshooting or quick system checks, the current mobile experience may present challenges. Two of eight reviewers specifically highlighted that the mobile interface and overall application performance on mobile platforms do not meet expectations, potentially impacting efficiency for IT support staff or system administrators who rely on mobile devices for urgent interventions or continuous monitoring. These concerns suggest that while TeamViewer may excel in desktop-to-desktop scenarios, its utility for mobile-first or mobile-intensive workflows within the Information industry warrants closer examination before adoption.
Mobile App Functionality
2 mentionsFor Information professionals who often need to provide support or access systems remotely using mobile devices, the fu…
For Information professionals who often need to provide support or access systems remotely using mobile devices, the functionality of TeamViewer's mobile application appears to be a point of concern. Two of eight reviewers noted that the mobile interface and overall performance were limited, which can hinder the agility and effectiveness of IT support or system monitoring tasks when away from a traditional workstation. This is particularly relevant for an industry where rapid response and access from any location can be critical for maintaining operational continuity.
“Mobile TeamViewer connection interface.”
“For mobile applications, I feel limitations don't allow for much smooth”
Please provide some detailed examples of things that TeamViewer does particularly well.
8 answeredFor Information professionals, particularly those involved in IT administration and support, TeamViewer excels in providing robust remote access and efficient file transfer capabilities, which are essential for maintaining distributed systems and supporting end-users. Remote access, cited by 4 of 8 reviewers, is particularly valued for its ease of use and cross-platform compatibility, enabling IT administrators to manage diverse environments without needing physical presence. This directly impacts the ability of Information teams to respond quickly to issues and manage a wide array of client or internal systems. Similarly, the platform's smooth file transfer functionality, noted by 3 of 8 reviewers, streamlines the movement of critical data, configurations, and diagnostic tools, a frequent requirement in Information workflows. These core strengths contribute significantly to operational efficiency and responsiveness within the sector.
Remote Access
4 mentionsFor Information teams, particularly IT administrators, easy and reliable remote access is a foundational requirement fo…
For Information teams, particularly IT administrators, easy and reliable remote access is a foundational requirement for managing infrastructure and supporting diverse systems. Reviewers consistently highlight TeamViewer's ability to facilitate seamless connections across various platforms, enabling quick troubleshooting and maintenance without requiring on-site presence. This capability directly impacts operational efficiency and response times for critical IT issues, a sentiment shared by 4 of 8 reviewers.
“Connecting devices remotely is an easy task using TeamViewer”
“easy remote access - with TeamViewer IT admin can log in without anyone being present at remote machine.”
“Easy access.”
File Transfer
3 mentionsIn the Information sector, the frequent need to move data, scripts, or diagnostic files between remote machines can oft…
In the Information sector, the frequent need to move data, scripts, or diagnostic files between remote machines can often be a bottleneck. TeamViewer addresses this by offering a highly efficient and user-friendly file transfer mechanism, with 3 of 8 reviewers specifically commending its smooth drag-and-drop functionality. This feature significantly streamlines support and development workflows, ensuring data can be exchanged rapidly and securely between systems.
“Most awesome feature is smooth drag and drop of files.”
“File transfers in a very smooth manner”
“Remote file transfer”