Item: TeamViewer
Rating: 10
Author: Verified User

Overall Satisfaction with TeamViewer

Implementation Rating

Remote IT support for employees. Set up is quite easy. Regular audits are helpful in tracking any unused devices. Integration with Ticketing system like Jira and service now. Community forms can be used for common issues. Configuration is easy and security set up has two factor authentications that will prevent any unauthorized activity.

Use Cases and Deployment Scope

I have used TeamViewer to fix my IT related issues where admin access is required and if you want to install any software you need IT admin expert for that. We can share password that can further to share with IT guy and they can take control of our system. Hence can help us in installation.

Pros and Cons

Pros

easy remote access - with TeamViewer IT admin can log in without anyone being present at remote machine.
Real time IT help globally and issues are getting fixed in few minutes.
Most awesome feature is smooth drag and drop of files.

Cons

TeamViewer need stable internet connections while working remotely i felt sometime problem where screen got stuck or had to share my session again.
The user interface needs massive improvement - someone who is in need will get confused about what to do next.
For mobile applications, I feel limitations don't allow for much smooth

Return on Investment

Positive impact is fast IT support -remotely.
cost reduction in terms of travel expense where i need not to go to office for fixing my IT admin issues.
Security risk if configuration is not secured in that case unauthorized access our system will get exposed.

The day i joined my organization I have made the use of it.

Alternatives Considered

RemotePC

TeamViewer is much useful for large scale companies where as RemotePC is more useful for small scale companies. TeamViewer has more better benefits and Userinterface in comparions to RemotePC. TeamViewer provide AR remote help can also be integrated with most common used tools in companies like service now and Jira.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

UKG Pro, ServiceNow IT Service Management

Likelihood to Recommend

Let's first discuss where i feel its best suited
IT helpdesk- troubleshooting employee laptop issues.
Scenario where TeamViewer is less appropriate
In case of poor internet connection TeamViewer will not work properly. This problem has more occurance where you are in longer call.
For mobile applications it doesnt work well need lot of improvement.

TeamViewer Feature Ratings

Comments

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IT issues solved remotely - in just few minutes