TIFY

TIFY is a customer experience analysis platform developed by Magnus Notitia Ltd. According to the vendor, it utilizes artificial intelligence and data science to provide customer sentiment analysis and predict market sentiment. The product is designed for companies of all sizes, from small businesses to large enterprises, and is used by various professions and industries including marketing professionals, customer experience managers, brand managers, market researchers, product managers, social media managers, retailers, hospitality industry, e-commerce companies, and consumer goods companies.

Key Features

1-CLICK ANALYSIS: According to the vendor, TIFY simplifies customer experience analysis by providing one-click access to customer insights. The platform scans and analyzes data from sources such as reviews, blogs, social media, news, and video publishing websites. It aims to help companies safeguard brand reputation, uncover competitive moves, increase revenue per customer, create new product innovations, identify and monitor market trends, and increase customer loyalty.

ETHICS FIRST APPROACH: The vendor claims that TIFY takes an ethics-first approach to sentiment analysis, ensuring user privacy and data protection. The platform does not compromise user privacy or access metadata. It utilizes state-of-the-art Natural Language Processing models to understand what drives customer opinions and behaviors. TIFY aims to help companies gain a comprehensive understanding of their customers without relying on flawed, inadequate, and outdated customer data.

AUTOMATED CUSTOMER EXPERIENCE ANALYSIS: TIFY analyzes over 10 million sources to provide automated customer experience analysis and predictions, according to the vendor. The platform uses artificial intelligence and data science to analyze customer sentiment from various sources, including reviews, social media, and news. It aims to help companies uncover the emotions that drive consumer decisions, leading to improved experiences and increased returns on investments. TIFY claims to enable companies to decrease their business' churn rate by understanding consumer sentiment and enhancing customer experiences.

API INTEGRATION: TIFY offers an API that allows users to analyze their in-house customer data or online data, according to the vendor. The API integration enables companies to leverage their existing customer data for customer experience analysis. It provides a seamless integration process and allows users to access TIFY's sentiment analysis capabilities within their own systems. The API integration expands the scope of customer insights and enhances the effectiveness of customer engagement strategies.

INTUITIVE DASHBOARD: TIFY provides a user-friendly dashboard that displays analysis results in intuitive and infographic-style visuals, according to the vendor. The dashboard allows users to easily navigate and interpret customer sentiment data. It presents data in a visually appealing manner, making it easier for users to understand and communicate insights across their organizations. The intuitive dashboard aims to help users identify trends, patterns, and actionable insights to drive meaningful engagement with customers.