Tix

Easy to use: Users find Tix software easy to use and navigate, making it simple to set up and duplicate events for each individual location. The straightforward and clean user interface for administrators and ticket-buyers makes it easy for customers to navigate the ticketing process. Many reviewers have appreciated the ease with which they can build events using Tix's customizable options.

Great customer service: Customers have access to everything they need to create events in Tix, making it an excellent platform with excellent customer service available all the time. Some users mentioned that Tix's representatives are courteous, responsive, knowledgeable, prompt and helpful when answering any questions or concerns. Few reviewers also praised their caring attitude towards providing ideas on how to create better events than what they had in mind.

Flexible customization: Users appreciate Tix's flexibility in providing customizable options for their unique events and needs. They found the tools that come with Tix comprehensive enough not just for setting up but managing different types of event requirements quickly and easily as well. Reviewers were particularly fond of its discount management programs that make applying the same setting across multiple events a breeze while reports are complete helping manage marketing tasks seamlessly.

Slow Database Navigation: Some users have reported that the database can be slow to navigate, particularly when dealing with large amounts of records. This issue often arises during time-sensitive situations like helping a customer or handling a baseball game.

After-Hours Customer Support: A few customers have mentioned that the after-hours customer support is not prompt in responding, and users need to provide excessive information about their account and issues before receiving help. Users suggest implementing a streamlined process, such as user codes or numbers, could improve this experience.

Cumbersome Features: Some features are challenging to access and use while updates take too long to roll out, causing an impact on businesses. Additionally, some reports do not output correctly to Excel. Although the developer is working towards resolving these issues, they still cause inconvenience for some users.