Tourist Information Booking System

The Tourist Information Booking System, developed by WebVantage Pty Ltd, is a solution designed to streamline and manage the booking processes for businesses in the tourism industry. According to the vendor, this system offers online booking capabilities, integration with back-office operations, and control over website content and partner channels. It is suitable for businesses of all sizes, including small tour operators, travel agencies, and large hotel chains, and caters to a wide range of professions and industries within the tourism sector.

Key Features

Booking Management System: According to the vendor, this system provides a reservation solution that allows businesses to offer online bookings, manage partner channels, and streamline operations. Customers can browse, book, and pay for products through a user-friendly booking wizard on the website. The system also integrates an agent portal for managing agent relationships, commission rates, and bookings, while providing configuration, reporting, and management tools through a secure administrator portal.

Tourist Information Booking System: The vendor states that this system enables businesses to publish listings and enable online bookings through a travel portal. It seamlessly integrates with the website, maintaining a consistent look and feel, and allowing customers to browse listings without leaving the site. The system supports various listing types, such as tours, accommodations, car rentals, and transport, and captures potential customer details for efficient inquiry response. Additionally, it displays locations using Google Maps for easy navigation.

Shopfront: The vendor claims that the Shopfront feature allows businesses to organize and display their products and services on their website. It offers a simple process for adding products, including details, pricing, and categories. Flexible payment options, such as merchant facilities, payment services, manual EFTPOS, and offline payments, are available. The shopping cart seamlessly integrates into the website, maintaining brand consistency through customized fonts, colors, and graphics.

Event Manager: According to the vendor, this extension module to the Booking Management System allows businesses to schedule, accept bookings, and manage time-based events. Staff can easily manage events and accept bookings, whether through phone or in-house, using a web-based administration console. The Event Manager can be customized to match the website's look and feel and integrates with the Instant Payment System for secure online payments.

Instant Payment System: The vendor claims that the Instant Payment System provides a secure and fully integrated payment processing facility. It offers various payment methods, including credit cards, payment services like PayPal, manual EFTPOS, and offline payments. It seamlessly integrates with the website and other cloud-based systems, simplifying payment management and streamlining the online booking and payment process.

Integration with Back-office Operations: According to the vendor, this key feature allows businesses to seamlessly connect their online booking system with their existing reservation solution. This eliminates the need for separate management of availability blocks. The system also enables staff to enter walk-in and phone bookings through a secure web-based administration portal, ensuring centralized and easily accessible bookings. Real-time sales, availability, and agent performance can be viewed by management through the administration portal.

Agent Portal: The vendor states that the Tourist Information Booking System includes an agent portal, allowing businesses to create bookings through their website for their agents. Businesses have full control over which agents they do business with and can assign access to their agents. Different commission rates can be set for each agent, and real-time performance and commission reporting are provided. The agent portal simplifies financial reporting and efficiently manages agent channels.

Security: According to the vendor, the Tourist Information Booking System prioritizes the security of customer information and credit card data. Built with secure technologies and provided as a managed service, the system undergoes regular updates and maintenance to address any security risks. Experienced engineers monitor and maintain the integrity of the online services, minimizing the risk of data breaches. Businesses can trust that their online booking system is secure and protected.

Control over Website Content: The vendor claims that with the Tourist Information Booking System, businesses can maintain control over their website content. They can keep potential customers on their website, without diverting them to generic reservation websites that may advertise competitors' offerings. External links deemed appropriate by the business can be added to the website, ensuring a seamless and uninterrupted booking experience for customers. The system allows for easy customization and updating of website content, providing accurate and enticing information to potential customers.