Name: txt.me
Author: Vocato

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Development

Business Intelligence (BI)

Collaboration

Manufacturing Execution

Payment Facilitation

Quality Management

Enterprise

Accounting

Blockchain Payments

Merger and Acquisition

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Bot Mitigation

Cloud Storage

Container Security

Data Center Outsourcing (Canada)

Data Center Power

Data Replication

Endpoint Security

Firewall

Fraud Detection

Graph Database

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Mobile Data Security

Network Performance Monitoring

Network Troubleshooting

SQL Server Performance Monitoring

Scale-Out Storage

Secure Access Control

Smart Contracts

Testing Services

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Grant Management Software

IP Geolocation

Marketing Attribution

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Dialer

Sales Training

Sales

Data-Centric Audit Protection (DCAP)

Security

Aviation

Emergency Notification

Fleet Maintenance

Hospital Management

Hotel Management

Retail Analytics

Revenue Cycle Management (RCM)

Shipping

Veterinary

Warranty Management

Vertical-Specific

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txt.me Live Chat is a live chat software designed to enhance customer engagement and support on websites. According to the vendor, this versatile tool caters to a range of professions and industries, including e-commerce businesses, SaaS companies, customer support teams, online retailers, and service-based businesses. With its extensive features and customizable options, txt.me Live Chat aims to provide an effective solution for businesses looking to improve their online customer interactions.

## Key Features

**Customize Your Chat Window**: According to the vendor, users can easily personalize every aspect of the live chat window, including color palette, size, and other visual elements, to align with their company's branding.

**Create Greeting Forms**: The vendor claims that users can generate personalized greeting forms to engage website visitors, collect their information, and start targeted conversations with customized messages.

**Multilingual Chat Feature**: According to the vendor, the software supports multiple languages, allowing users to chat with customers in their preferred language and providing a seamless experience for international clients.

**Give Your Agents a Face**: The vendor states that users can enhance customer engagement by uploading agent avatars, adding a personal touch to live chat interactions and putting a face to the conversation.

**Live Chat Triggers**: According to the vendor, users can proactively initiate conversations with website visitors based on specific triggers, such as spending time on pricing pages or FAQs, to engage potential customers.

**Enable Customer Callback**: The vendor claims that the software allows customers to request a phone call for further assistance, while also collecting phone number leads for future promotions and offerings.

**Chat Via WhatsApp**: According to the vendor, users can integrate WhatsApp as a communication channel for live chat, reaching customers on their preferred messaging platform.

**Contact Clients Offline**: The vendor states that users can seamlessly continue conversations with offline visitors via email, effortlessly switching between live chat and email communication.

**Integrate Incoming Emails**: According to the vendor, the software can be connected with the company's support email using IMAP and SMTP protocols, consolidating email and live chat conversations in one platform.

**Easily Attach Documents**: According to the vendor, users can streamline communication by allowing customers to send and receive attachments, such as documents and images, during live chat interactions.

Affordability: Users have consistently praised the affordability of txt.me, with several reviewers stating that it offers great value for its range of features and capabilities. Many users appreciate being able to access such a comprehensive software without breaking the bank.

Ease of Use: Reviewers unanimously agree on the ease of use of txt.me, noting that it is highly accessible and intuitive. The software's user-friendly interface and straightforward navigation make it effortless for users to quickly adopt and utilize its functionalities.

Integration Capabilities: Txt.me's ability to seamlessly integrate with office systems has been widely applauded by users. This feature allows businesses to effortlessly incorporate txt.me into their existing workflows, streamlining customer communication processes. Several reviewers highlight how convenient this integration is in enhancing productivity and efficiency within their organizations.

Buggy Mobile Application: Some users have mentioned that the mobile application has been buggy and could benefit from improvements. They have experienced issues such as crashes, slow performance, and occasional freezes, which have hindered their overall experience with the software.

Limited Customization for Web Widget: Several reviewers have expressed a desire for more flexibility in customizing the web widget. They feel that the current options are limited and do not allow them to fully personalize the widget to align with their brand or website design.

Pricing Not Affordable for Small-Scale Businesses: A number of users believe that the pricing of txt.me should be reviewed and made more affordable for small-scale businesses. They feel that the current pricing structure is not suitable for their budget constraints and limits their ability to fully utilize all features of the software.

Users of txt.me have found the software to be an invaluable tool for seamless customer assistance and effective communication with consumers. The user-friendly and responsive interface contributes to a pleasant experience while using the software. One of the primary use cases that users appreciate is how txt.me saves them a significant amount of time by providing an efficient and smooth environment for managing website activities and creating chatbot features. This time-saving feature is particularly beneficial for hosting providers who prioritize customer support, enabling them to easily offer pre-sales chat and handle support requests.

Another key use case that has resonated with users is the ability to communicate effectively with all their clients and have a proper record of previous conversations in one place. This centralized approach helps users maintain a comprehensive view of their client interactions, streamlining communication and making it easier to provide personalized support. Additionally, users have found that txt.me reduces the number of apps they need to install to meet their communication targets, eliminating the need for multiple platforms and simplifying their workflow.

Overall, txt.me has proven to be an indispensable tool for users seeking efficient customer assistance, streamlined communication, and simplified management of website activities.

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

txt.me

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Vocato

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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