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Users of txt.me have found the software to be an invaluable tool for seamless customer assistance and effective communication with …
Overview
What is txt.me?
txt.me Live Chat is a live chat software designed to enhance customer engagement and support on websites. According to the vendor, this versatile tool caters to a range of professions and industries, including e-commerce businesses, SaaS companies, customer support teams, online retailers, and service-...
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Product Details
- About
- Tech Details
What is txt.me?
txt.me Live Chat is a live chat software designed to enhance customer engagement and support on websites. According to the vendor, this versatile tool caters to a range of professions and industries, including e-commerce businesses, SaaS companies, customer support teams, online retailers, and service-based businesses. With its extensive features and customizable options, txt.me Live Chat aims to provide an effective solution for businesses looking to improve their online customer interactions.
Key Features
Customize Your Chat Window: According to the vendor, users can easily personalize every aspect of the live chat window, including color palette, size, and other visual elements, to align with their company's branding.
Create Greeting Forms: The vendor claims that users can generate personalized greeting forms to engage website visitors, collect their information, and start targeted conversations with customized messages.
Multilingual Chat Feature: According to the vendor, the software supports multiple languages, allowing users to chat with customers in their preferred language and providing a seamless experience for international clients.
Give Your Agents a Face: The vendor states that users can enhance customer engagement by uploading agent avatars, adding a personal touch to live chat interactions and putting a face to the conversation.
Live Chat Triggers: According to the vendor, users can proactively initiate conversations with website visitors based on specific triggers, such as spending time on pricing pages or FAQs, to engage potential customers.
Enable Customer Callback: The vendor claims that the software allows customers to request a phone call for further assistance, while also collecting phone number leads for future promotions and offerings.
Chat Via WhatsApp: According to the vendor, users can integrate WhatsApp as a communication channel for live chat, reaching customers on their preferred messaging platform.
Contact Clients Offline: The vendor states that users can seamlessly continue conversations with offline visitors via email, effortlessly switching between live chat and email communication.
Integrate Incoming Emails: According to the vendor, the software can be connected with the company's support email using IMAP and SMTP protocols, consolidating email and live chat conversations in one platform.
Easily Attach Documents: According to the vendor, users can streamline communication by allowing customers to send and receive attachments, such as documents and images, during live chat interactions.
txt.me Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Users of txt.me have found the software to be an invaluable tool for seamless customer assistance and effective communication with consumers. The user-friendly and responsive interface contributes to a pleasant experience while using the software. One of the primary use cases that users appreciate is how txt.me saves them a significant amount of time by providing an efficient and smooth environment for managing website activities and creating chatbot features. This time-saving feature is particularly beneficial for hosting providers who prioritize customer support, enabling them to easily offer pre-sales chat and handle support requests.
Another key use case that has resonated with users is the ability to communicate effectively with all their clients and have a proper record of previous conversations in one place. This centralized approach helps users maintain a comprehensive view of their client interactions, streamlining communication and making it easier to provide personalized support. Additionally, users have found that txt.me reduces the number of apps they need to install to meet their communication targets, eliminating the need for multiple platforms and simplifying their workflow.
Overall, txt.me has proven to be an indispensable tool for users seeking efficient customer assistance, streamlined communication, and simplified management of website activities.
Affordability: Users have consistently praised the affordability of txt.me, with several reviewers stating that it offers great value for its range of features and capabilities. Many users appreciate being able to access such a comprehensive software without breaking the bank.
Ease of Use: Reviewers unanimously agree on the ease of use of txt.me, noting that it is highly accessible and intuitive. The software's user-friendly interface and straightforward navigation make it effortless for users to quickly adopt and utilize its functionalities.
Integration Capabilities: Txt.me's ability to seamlessly integrate with office systems has been widely applauded by users. This feature allows businesses to effortlessly incorporate txt.me into their existing workflows, streamlining customer communication processes. Several reviewers highlight how convenient this integration is in enhancing productivity and efficiency within their organizations.
Buggy Mobile Application: Some users have mentioned that the mobile application has been buggy and could benefit from improvements. They have experienced issues such as crashes, slow performance, and occasional freezes, which have hindered their overall experience with the software.
Limited Customization for Web Widget: Several reviewers have expressed a desire for more flexibility in customizing the web widget. They feel that the current options are limited and do not allow them to fully personalize the widget to align with their brand or website design.
Pricing Not Affordable for Small-Scale Businesses: A number of users believe that the pricing of txt.me should be reviewed and made more affordable for small-scale businesses. They feel that the current pricing structure is not suitable for their budget constraints and limits their ability to fully utilize all features of the software.