Typeform Reviews and Ratings

Use Cases and Deployment Scope

We use Typeform to capture customer feedback for AB testing, new feature requests, and product flows, among other purposes. Surveys are sent within specific product flows to gauge users' opinions and determine their preferences between different flow options. The CX team uses Typeform to capture user feedback for particular user actions, and some NPS-related feedback operations were also driven using this tool.

Likelihood to Recommend

Suitable for low-volume feedback capture. Higher volume ones require an enhanced plan, which can be pricey. As a product-driven company, it can be used to understand what users think of certain features or if a particular flow is optimal. Service-driven companies may need to get a better tool.

Use Cases and Deployment Scope

Capturing Lead forms internal from customers as well external through our website by using it a a lead gen tool, without going through a lot of design processes and using it for some super fast created forms/tools.

Likelihood to Recommend

if you just want simple good designed forms Typeform is something that suits you well.

Use Cases and Deployment Scope

Onboarding journey to acquire customers. After the landing page, we use Typeform to ask questions, sign up, and then purchase. At some point, we migrated most of our traffic to Heyflow because of the better UI and UX capabilities, at least back when we switched. Now we use Typeform for cancellation flows.

Likelihood to Recommend

Kick off an onboarding journey without too much thinking.

Use Cases and Deployment Scope

We used Typeform to collect survey responses for customer research and content marketing

Likelihood to Recommend

I think Typeform is great for quick short surveys for business purposes. But I would not recommend it for academic research or for creating really long surveys. I also would not use it for contact forms or demo request forms. Because you can't see multiple questions at once, as a respondent it is difficult to double check all your responses and I'm worried that people may accidentally submit wrong email addresses/phone numbers etc

Use Cases and Deployment Scope

I'm using Typeform primarily for user surveys, gathering feedback on initial beta releases of the products or capturing NPS surveys. From the business perspective, the idea is to increase the number of survey respondents so that our users can share their thoughts without feeling overwhelmed. We wanted a tool where we can quickly set up the survey and go live asap. Typeform does tick all our use cases, and I've been using this for the last few years across different companies.

Likelihood to Recommend

I think it's best suited for cases where you have to capture some user survey data in-app, while you don't want to build everything from scratch, and you want to make sure the UX remains almost consistent in terms of brand colours, etc. I feel Typeform does a great job, allowing you to change colours, add different questionnaire formats, and, with API / Zapier integration, quickly feed the data back to your own database.

Use Cases and Deployment Scope

We have used Typeform to conduct large-scale surveys and research for our company and our industry. Typeform is ideal for the types of surveys we send because it has logic mapping, ie: if a respondent answers a question one way then you can map the next questions they receive. For example, if the survey asks "Is your favorite color red or blue?" Answering "red" might take you one way, while answering blue will take you to a different set of questions.

Likelihood to Recommend

Typeform is definitely a leader in the online survey space and that's for a reason. Between logic mapping and the ease of use for the end user, it's a solid app. The unfortunate thing, however, is the price tag--particularly considering the protection you receive from bots. Typeform only allows a certain number of responses at certain package levels, ie: the lowest level, you get a very limited number of responses but in order to receive more responses before your survey is locked, you must upgrade. This is what ultimately lead us to cancel with them. When you post a survey on Typeform, that survey is automatically posted publicly on their website--making it widely available to bots. Typeform offers no easy form of protection like a standardized captcha that you can add to the survey in order to filter bots out. Instead, there are several "work arounds" that they advise users to do that have very limited degrees of success. A quick online search shows that Typeform knows this is clearly an issue, yet they have yet to build in a bot-prevention feature. Since their plan prices vary by number of responses, it seems that they have no incentive to limit the amount of bots filling out surveys I believe. Ultimately, we canceled because, although the app is powerful, it just seemed like their business practices were unethical in my opinion.

Use Cases and Deployment Scope

We were using it to collect additional information from people interested in our courses. We were able to do so in a way that didn't hit them with all of the questions on one screen and instead presented them with one question at a time. Due to the integration with our CRM, we were able to filter respondents into separate email sequences to follow-up on some of their responses.

Likelihood to Recommend

It is good for initial prospect questions, but I wouldn't recommend it for a full-on survey. It would also work well to get feedback after a seminar or online course.

Use Cases and Deployment Scope

[I believe] they have poor customer support [and that they] randomly keep changing plans. [I feel] their refund policy is also pathetic. [In my opinion,] there are much better options outside; use them instead of using Typeform. [In my experience,] it, first of all, takes more than 24 hours to even get [the] first response from support teams, and then there [is a lot of] back and forth due to their poor logical ability to analyze problems. [I] strongly feel that their support staff need training on attitude and data analysis.

Likelihood to Recommend

[I feel] it is a pathetic tool [and] do not recommend using them.

Use Cases and Deployment Scope

Typeform has been a great addition to our company. We are always focusing on giving our users the best experience possible and with Typeform we believe we can even with surveys. Gone are the days of the dated old Google Forms and people seem to be engaging more with the new forms of filling out surveys which Typeform delivers on.

Likelihood to Recommend

Typeform is good for startups and companies with new product launches where you want to engage the audience with fun and engaging surveys. No one wants to do surveys these days, especially for free. So the user experience must be top class for people to want to engage in the process.

Use Cases and Deployment Scope

I use it for validating ideas and capturing user sentiment around a particular feature or user flow. The feature may be an existing one or one that will be introduced. I have also used it to capture leads based on the answers for a startup. And lastly I have used it for capturing customer reviews about the products I sell and how to improve them.

Likelihood to Recommend

A scenario that Typeform is best suited to is when surveying buckets of customers or users with different attributes. Typeform allows for logic pathways to question those customer buckets differently. And all of this is done with a single form instead of creating and sending out multiple forms. That allows the convenience of going through all the results in one place as well. The ability to customize the form through the use of variables means I can use the answer from one question in another question in the same form. Very useful for using names.

Typeform is less appropriate when you need heat map or key tracking metrics.