The best surveying tool for design!
June 23, 2021

The best surveying tool for design!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Typeform

I use it for validating ideas and capturing user sentiment around a particular feature or user flow. The feature may be an existing one or one that will be introduced. I have also used it to capture leads based on the answers for a startup. And lastly I have used it for capturing customer reviews about the products I sell and how to improve them.
  • The beautiful presentation of the forms is second to none
  • Very customizable with logic features
  • Easy to share results
  • Easy to find previous typeforms
  • Intuitive interface
  • The icon menu can be confusing at first; I'd rather have text and icons
  • The limit of responses on the basic plan
  • Embedding issues in certain mail providers
  • Increased lead generation
  • Capturing customer sentiment around a feature to help prioritize projects
  • Higher engagement rate because of beautiful presentation of questions
SurveyMonkey is very complicated to use. Its interface is not so intuitive and makes it hard to find what you need to customize a form. The end result is not so pretty and perhaps feels more clunky as opposed to Typeform's sleek presentation of questions. However, they have branched into email campaign sending, which cuts out the need of an email service to send out the surveys.

Do you think Typeform delivers good value for the price?

Not sure

Are you happy with Typeform's feature set?


Did Typeform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Typeform go as expected?


Would you buy Typeform again?


Great design is the core reason I give this rating. It has an intuitive interface that helps you find where things are easily. The presentation layer of the form is rather beautiful to fill in and makes it easier for high completion rates for any type of survey. The variables and logic are also wonderful features that allow for more custom forms/various user buckets.
Typeform has a great help section that ranges from first steps, making a form, and question types to results and account and profile settings. The tutorials are short and concisely cover what you need to get going within a couple of minutes. I think the community is also a plus, as one can ask questions about more complex outcomes or if one gets stuck with a particularly unique form creation scenario.
A scenario that Typeform is best suited to is when surveying buckets of customers or users with different attributes. Typeform allows for logic pathways to question those customer buckets differently. And all of this is done with a single form instead of creating and sending out multiple forms. That allows the convenience of going through all the results in one place as well. The ability to customize the form through the use of variables means I can use the answer from one question in another question in the same form. Very useful for using names.

Typeform is less appropriate when you need heat map or key tracking metrics.

Typeform Feature Ratings

Survey templates
Changes to live survey
Question design help
Multiple question types
Survey logic flexibility
Response tracking
Data export
Standard reports
Vendor-offered crowdsourcing
Respondent restrictions
Access controls