Great start weak finish.
May 28, 2025

Great start weak finish.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Typeform

We use Typeform to capture customer feedback for AB testing, new feature requests, and product flows, among other purposes. Surveys are sent within specific product flows to gauge users' opinions and determine their preferences between different flow options. The CX team uses Typeform to capture user feedback for particular user actions, and some NPS-related feedback operations were also driven using this tool.

Pros

  • The transition from one question to another is seamless, i.e., the UI is excellent.
  • Capturing data into a sheet for easy computation.
  • Building forms is very intuitive and has low learning curve.

Cons

  • Pricing needs to be worked on.
  • Cannot view other questions like on Google Forms.
  • Reports need improvement.
  • Since specific user flows were not built into our system, we used Typeform to capture user data for updation.
  • Surveys led to changes in UX on our app.
  • User interviews were also conducted to gather more insights.
All in all, it's a fairly decent tool. We had to fall back on Google Forms due to its simplicity and as a result of Typeform's pricing. Changes in reporting and the inclusion of AI should unlock a significant opportunity for Typeform.

Do you think Typeform delivers good value for the price?

Not sure

Are you happy with Typeform's feature set?

Yes

Did Typeform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Typeform go as expected?

Yes

Would you buy Typeform again?

No

Suitable for low-volume feedback capture. Higher volume ones require an enhanced plan, which can be pricey. As a product-driven company, it can be used to understand what users think of certain features or if a particular flow is optimal. Service-driven companies may need to get a better tool.

Typeform Feature Ratings

9.3
Survey templates
9
Themes
10
Custom logo/branding
9
7.0
Changes to live survey
5
Question design help
8
Multiple question types
8
7.0
Survey logic flexibility
7
5.0
Response tracking
8
Data export
7
Standard reports
3
Custom reports
3
Analytics
4
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
2.0
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
2
8.0
Access controls
9
Compliance
7

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