Item: Typeform
Rating: 8
Author: Verified User

Overall Satisfaction with Typeform

Use Cases and Deployment Scope

Onboarding journey to acquire customers. After the landing page, we use Typeform to ask questions, sign up, and then purchase. At some point, we migrated most of our traffic to Heyflow because of the better UI and UX capabilities, at least back when we switched. Now we use Typeform for cancellation flows.

Pros and Cons

Pros

Visualisation of questionnaire logics.
Very simple to use.
Basic but converting UX.

Cons

UI and UX improvements.
Make customizable to change the layout of page.
At least, introduce much more UX customization options.

Return on Investment

Very good at kicking off and scaling the acquisition journey.
Very good for conversion rates compared to in-house solutions.
Bad at UX customization of the layouts.

Usability

I give 8 because it is great for kicking off any project. I give 5 when you start to scale and need more custom solutions.

Alternatives Considered

Heyflow

The only thing that I missed in Typeform, and why we reduced our usage, is the UX capabilities for custom/more personalised layouts

Key Insights

Do you think Typeform delivers good value for the price?

Yes

Are you happy with Typeform's feature set?

Did Typeform live up to sales and marketing promises?

Yes

Did implementation of Typeform go as expected?

Yes

Would you buy Typeform again?

Yes

Other Software Used

Lovable, Cursor, Heyflow, Tableau Cloud, Slack, VWO, Notion, Dovetail, Userbrain, UserTesting, GitHub, Figma, Miro

Great to kick-off your acquisition journey in a few simple steps.