Overview
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…
UserTesting is the ultimate time-saver for all kinds of research projects
Trusted usability companion
UserTesting is your best research/testing solution!
Excellent User Research tool, despite difficulties measuring ROI
UserTesting for Designers
Forget about recruitment and transcription
UserTesting: A Mixed Experience for Efficient User Feedback
Good resource for those who wants to save time on UXR process
Happy for 10 years, why change.
Really love UserTesting and the progress the platform continues to make.
UserTesting is an amazingly helpful feedback platform
UserTesting is worth EVERY penny!
Mostly useful if you know what its good for. Usability could be improved, but it gets you fast feedback
Most reliable there is
Awards
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Reviewer Pros & Cons
Pricing
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TryMyUI?
TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is UserTesting?
UserTesting Screenshots
UserTesting Competitors
UserTesting Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Supported Countries | North America, APAC, EMEA |
Supported Languages | English, French, German |
Security |
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Reviews and Ratings
(222)Attribute Ratings
Reviews
(1-5 of 5)Better than I expected! (& much better than UserZoom)
- Very fast responses from users
- Very detailed qualitative feedback
- Easy to use and set-up
- The export to Excel function could be improved. It works, but I often have to manipulate it when analysing.
- Faster responses have enabled us to work faster as a team
- Prototype testing
- Competitor analysis
- Understanding attitudes and behaviours towards our product
- Testing advertising concepts
- Feedback on language and terminology
- Getting a better idea of who our segment actually is/ what they are like
- Conducting moderated prototype testing
- Price
- Product Features
- Prior Experience with the Product
- Implemented in-house
- No issues encountered
- No Training
- Building a test - it's all drag and drop
- Viewing videos
- Downloading results into an excel file
- Setting up different segments as part of a screener
- Analysing results within the dashboard - we export to excel to avoid this.
- None
- No
- n/a
- n/a
UserTesting will probably be worth it
- Seamless research session logistics.
- Great collaborative UI.
- Participants love that it's built on Zoom, so it's familiar.
- Participants still struggle with sharing their screen.
- The actual product UI is glitchy and sometimes laggy, which is infuriating.
- The need to wait for transcripts to be done is farcical; just let me in already.
Less appropriate: Have a bit of a think about your target audience. Are they well represented by the people available via this panel? Also consider whether their personal devices will be up to the task of running browser-intensive apps and whether they're ready for sharing video.
- We make far fewer product guesses now.
- Teams have no excuse for not being evidence led.
- We understand our customers better.
- Participant end: I think it's fair to say that UserTesting is really as simple a product as is on the market for this purpose. It's still hard for some participants but (other than just dropping straight to Google Meet with no bells and whistles), it does the job, and seems to be familiar to most people.
- Professional end: UserTesting UI feels like it needs a bit more user testing. I'm only a fairly casual user (maybe ten sessions in three months) and I've found a few UI bugs, plenty of eccentricity/quirky design choices, and some of these significantly detract from the real-time use of the product.
- Google Hangouts Meet, Zoom and Microsoft Teams
- Participant setup.
- Annotation.
- Transcription.
- The folder/org hierarchy of the sessions is clunky.
- Transcription is slow.
- Text entry is laggy.
- Scheduling of participants in a fast way
- Supporting analysis of videos by auto-transcriptions and sentiment analysis
- Templates for the different tests and inspiration for questions
- Supporting your own recruited users in myPanel
- That you can test unlimited for the money you pay, this helps us run a lot of tests.
- Slow with implementing feedback from the users. [I] have emailed many times about different issues that are quick fixes [and] they always promise, but [they] don't implement the changes. I think they should invest more in user research themselves.
- The MyPanel environment is extremely limited and you have no control over the messaging that's sent to your panel members, nor the compensation of tests.
- In general, I find the way of how the clips creation works not so intuitive, but I'm happy the functionality is there. I just wish they did more research with real users to find out how to improve it. I'm sure you'll notice after five users what's wrong with it.
UserTesting is not so great if you want to manage your own panel and do tests with your own users. Companies should be careful when doing research that they not only depend on a tool like UserTesting, because people get paid to do your tests, they don't have any personal involvement with your product. This could lead to biased answers and could lead companies in the wrong way. We tried to create our own users' panel on UserTesting, but the functionality is so limited that we switched back to our old ways. We do additional testing and interviews with our own real users so that we make sure we're not getting biased results.
- Faster time to market
- Cost savings
- Possible increased Customer Satisfaction (but it's hard to measure that UT only led to the increase)
For example, making clips & reels is quite confusing in the beginning.
It also helped us using one tool instead of many and having everything in one place. The automatically created graphs in the report also help us to share results quickly (although it would be nice if you could just export them instead of screenshotting).
In general, we have increased our time-to-market because we find usability issues much faster in the process, and developers can start working on implementation much faster than before.
- The shortcuts during video analysis
- Sending the test out and getting results back quickly
- Using the predefined questions for a test
- When you launch a test and you want to pause it - it's impossible it will delete your whole test and you have to start over
- Trying to use the MyPanel in general, no control over anything, the branding logo is tiny because of some standard pixel width and our users don't trust signing up with it cause it looks like a scam
- Creation of clips, how to find them, how to make them in a nice compilation. Especially the first time it was extremely unclear and confusing.
- When you login and you land on the last screen you were on, but without the logo on top left so you're stuck in that screen without any way to get back to the homepage of the dashboard without changing the URL...
- When you create a test and launch it, you get sent back to test overview and you find that the oldest test is showing first instead of the test you just launched, very confusing.
- There are some screening questions formulated very unclear, like the one about frequency of test (last time they tested or something) it's unclear what you're actually screening/filtering on.
- Do user research on your own tool, ask users to create a clip reel to share with stakeholders, where would they start, what problems do they run into, is it really that intuitive as you think it is?
Spend research time doing research - not recruiting
- Creating tests
- Sharing insights
- Scaling research through templates
- Organizing tests
- Robust review process (e.g., legal review, product manager review)
- Variety of question types
- Ability to use for survey / quantitative research
- Getting user feedback on a concept / topic when the intended users are a generic, easy-to-come by persona (e.g., homeowners)
- Usability testing
- Preference testing
- Customer journey mapping / user requirements gathering
- Recruiting very specific types of people or conducting testing where background knowledge is key (e.g., architects, surgeons, etc.)
- Conducting tests where more than 10 people are needed to reach significance (e.g., information architecture, surveys, etc.)
- Tests with login credentials or checkout processes where each participant will need an (you can do these, but they can be cumbersome)
- Reduced time / money spent in recruiting costs
- Increased the amount of research able to be completed within a sprint
- Identified major errors / usability bugs that would have been costly to conversion rates
- Limited types of questions to use when creating tests
- Difficult to organize tests
- Preview options are limited (have to download a separate app / plugin)
- Getting usability feedback on prototypes and concepts
- Validating which option, among many, works best for customers
- Comparative research to see how we rank against competitors
- Getting user requirements for a project up-front
- Benchmarking existing user experience and re-indexing those benchmarks after making improvements
- To test the comprehension of print materials
- To have customers show us the non-digital experience (e.g., using a product, showing their living space, etc.)
- To recruit for information architecture or surveys
- To recruit from our own customer base vs. a general population audience
- To recruit for more quantitative research methods
- Price
- Product Features
- Product Usability
- Implemented in-house
- Legal and security approval to collect PII within the tool
- Enabling SSO
- Working with compliance to enable a digital consent form / NDA.
- Test creation
- Screener creation
- Annotating / exporting video clips from studies
- Creating highlight reels can be cumbersome
- Previewing a test
I definitely would recommend UserTesting.com
- The panels are very good.
- Their customer support is quick and helpful.
- Their recordings and all of the features that come along with them are fantastic.
- The panels are very good, but could always be improved. No-shows can be frustrating.
- UserTesting.com could expand their platform to include more features outside of just usability testing (surveys, etc.).
- The live conversations could allow for more than 5 users per study.
- Faster time to market (very quick results because it removes the recruiting time).
- Cost savings (instead of paying users out of your company's pocket, your contract with UserTesting.com covers all of that).
- Easy access to feedback from users.
- Concept testing
- Prototype usability testing
- In-production usability testing
- The live annotation feature is a game-changer. It saves us the time that we used to spend rewatching the recordings and taking notes.
- Being able to validate newly released live applications very quickly has been very helpful.
- The speed at which unmoderated studies are completed (sometimes an entire study is done in less than 30 minutes) is fantastic.
- We like being able to conduct Intermediate studies with the help of UT.com and would like to use that more in the future.
- With the new world of working from home, it is very helpful to be able to use Live Conversations and I anticipate we will be using it more and more moving forward.
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Implemented in-house
- None that I know of!
- Duplicating a test to easily create a similar one
- Scheduling time for Live Convo sessions
- Annotating recordings and creating clips/highlight reels
- N/A