UserTesting Reviews and Ratings

Use Cases and Deployment Scope

We use UserTesting to test the usability of digital products such as websites, apps, and e-newsletters with users, including our own panels and UserTesting's user panel. We also conduct surveys, card-sorts, click-tests, and other forms of research. By doing this, we ensure our digital products work well for our target audiences.

Likelihood to Recommend

UserTesting is at its best when conducting a range of unmoderated user research tasks with UT's own user panel. UserTesting is less useful when conducting research with our own users, as the UT interface isn't readily understood by them for unmoderated tests, and the types of tests available in moderated research are rather limited.

Use Cases and Deployment Scope

We use UserTesting to test out concepts of designs and flows. We also use it to ask what people expect from certain experiences. UserTesting allows for us to get opinions from people outside of the organization. The results are typically easy to consume and understand. Building surveys is easy and unmoderated reviews are a great feature.

Likelihood to Recommend

Looking for opinions from consumers and people outside of the organization.

Use Cases and Deployment Scope

We use UserTesting in early stage discovery to understand user pain points, as well as multiple times throughout the design phase to test prototypes and IA structures. This helps us de-risk our roadmap, engage with customers and get real feedback early, and ensure we are solving the right problems so we don't have to redo work

Likelihood to Recommend

I'd recommend UserTesting if you want customers to have an input on your roadmap, you want a recording and transcript of all research sessions stored in the cloud, want to host a panel in a system (much easier than manually recruiting and maintaining using a spreadsheet), and want to be able to quickly fill research sessions.

Use Cases and Deployment Scope

I have used UserTesting on research projects I have been on in the past where I have used this tool to conduct surveys, market research, user interviews and overall insights on a specific brand or product from diverse audiences.

Likelihood to Recommend

I think UserTesting is great if you want to connect to diverse audiences and get their real time feedback on a product service or brand

Use Cases and Deployment Scope

Features, new designs, iterative products, etc for people on the Philadelphia area.

Likelihood to Recommend

It’s good for usability testing and quick test, in my experience, not so good for multiple balanced comparisons test at the same time, also not good costumer service.

Use Cases and Deployment Scope

I use it whenever I need quick user feedback to a certain redesign, or to current designs. Their feedback help me support some necessary improvements, and represent decisive feedback sometimes.

Likelihood to Recommend

Well for testing prototypes and general interaction things.

Not so well for very specific use cases where users need to be users of your product

Use Cases and Deployment Scope

UserTesting is empowering our organization to give users a voice. We are integrating their voice into our strategic priorities and it's helping us shape decisions that affect them. I conduct a variety of tests including persona development interviews, prototyping tests, IA (information architecture) tests like card sorting, or generative research where we just want to talk to users and understand their world.

Likelihood to Recommend

UserTesting's strengths are its panelists, flexible incentive structure, and breadth of testing modes. I like that they push for the latest and greatest features that users are asking for. As the platform has changed to adopt user preferences, the navigation and site structure has diminished. It can be difficult to know where to find tools, there are inconsistencies in test organization/folder structure, and some features are just buried behind a "clean" UI. The tool suits power users well and I'd like to have easier access to powerful features.

Use Cases and Deployment Scope

Im a user researcher at Conde Nast. It is our principle tool to connect with audiences across our brands. Primarily it is used for usability studies, interviews or mixed method testing. Both moderated and unmoderated. It does have a secondary use for surveys although this is less reliable given the wide scope of the pool of participants.

Likelihood to Recommend

Well suited to its original purpose- usability testing and interviews. This can be performed at pace, given the large audience (although our brands are very well known so this should not be a barrier) and there is a decent level of task customisation when conducting unmoderated testing.

Its less appropriate for survey where you are looking to capture genuine intent/behaviour, even with screeners the data skews more positively than onsite survey, makes me question the quality of survey respondents.

Use Cases and Deployment Scope

We use UserTesting to validate our assumptions on a product design. To make better decisions to improve the user experience and enhance our product usability, and to create more user-friendly designs. This process helps us reduce the risk of proposing the wrong product design and increase customer satisfaction by aligning the product more closely with what the user wants and expects.

Likelihood to Recommend

Creating user testing, interviews, and surveys is quite easy. You can include many types of questions, as well as tree testing and Card sorting. On the other hand, exporting the data is still a very basic process.

Use Cases and Deployment Scope

We use UserTesting for conducting qualitative research with both our customers and non-customers. We run moderated and unmoderated interviews, usability tests and surveys to test prototype designs, get user feedback on their experiences with our products, and understand our customer pain points in order to improve our product offerings and services. By using this tool, we are able to quickly create the test or surveys and gather insights almost instantly once we get feedback which helps with our turnaround time for our projects.

Likelihood to Recommend

If you are looking to run moderated interviews, usability testing or just gathering quick survey results, UserTesting would be a good fit whether you are a beginner company or a well established one. I think all companies should conduct research to better their products and services and to understand their consumers and UserTesting makes it very easy to do so. They also provide lots of resources to learn and personal help if needed.