UserTesting

Score8.2 out of 10

321 Reviews and Ratings

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UserTesting

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Community insights

TrustRadius Insights for UserTesting are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Fast Feedback: Users have appreciated the platform's quick feedback, enabling prompt responses from testers and facilitating efficient iteration of designs based on real-time input. For instance, some users noted that the rapid feedback loop allowed them to quickly identify usability issues and make necessary improvements before launch.

Great Customer Support: Reviewers have praised the platform for its helpful and responsive customer support, citing instances where issues were swiftly resolved to their satisfaction. Users highlighted how the responsive support team guided them through technical challenges and provided timely assistance whenever needed.

Versatile Testing Options: Some users have positively noted the different testing options available on the platform, such as surveys, moderated and unmoderated tests, and interviews, which cater to a variety of research needs and methodologies. They mentioned how this flexibility in testing methods enabled them to gather diverse insights from various types of studies conducted on the platform.

Reviews

195 Reviews

Essential Part of my UX Stack

Rating: 9 out of 10

Incentivized

March 27, 2026

Use Cases and Deployment Scope

UserTesting is used both for moderated customer interviews/usability testing as well as for unmoderated testing of new digital experiences with people in UserTesting's testing network that meet our prospect profile.

Pros

Great for recruiting testers with a very specific profile
Text transcription of user feedback
Flags feedback with positive/negative sentiments
Easy to create highlight reels around a particular question, etc.
Summary of ratings/rankings are handy

Cons

Would like the ability to move a participant from one test to another. Test 2 was an exact replica of Test 1 (I needed to make a dupe bc something went wrong, can't recall exactly what it was) and it was a pain to have to manually look at both tests to compile the final answers.
Ability to do a comparison test within a comparison test. Once I wanted to test elements within 2 designs- 2 versions of a banner vs 2 versions of a chart. Balanced comparisons only compare 2 things, and don't let you follow up with that same group of testers to ask them to compare another thing within the winning design they first chose.
A year or so ago I struggled a lot with getting testers who don't have a good mastery of the English language, as a result their feedback was often not useful "I like it. It is good." I have not had this problem in at least a year. Not sure how UserTesting has been able to screen for this...if they've found a way to determine the level of articulation when a new person is signing up?
Stalls with getting a test completed. Sometimes it takes a very long time to get participants. UserTesting has said my screener is too specific, but if I make a dupe of the test and re-run it with fresh participants, then they come in.

Likelihood to Recommend

UserTesting has been great for moderated customer interviews/usability testing as well as for unmoderated testing of messaging, imagery, prototypes and live experiences. I would say that the scope of what you want needs to be limited, as the participants are only paid so much and tests are supposed to not exceed a certain amount of time. For customer interviews, I think it can be difficult to onboard customers to UserTesting if they have never used it before. If I set up interviews, I don't even have them use the UserTesting scheduling tool, I actually set up all the interviews with the customers myself through the tool (being mindful of time zones!). When we run the meeting, they really don't even know UserTesting is involved. Might be nice for UserTesting to allow the upload/connecting to of a Zoom interview and let it do the transcription/analysis from there.

McKenna Rowe

Director, UX in Product Management at AG1 (201-500 employees)

Vetted Review

13 years of experience

View profile

Happy User

Rating: 9 out of 10

Incentivized

March 26, 2026

Use Cases and Deployment Scope

we use it to test our marketing and application portals. We utililize the filters to get users that meeting the demographics of our products. We then use the research that we've gathered from UserTesting and use it to make further decisions.

Pros

Our account manager/assistant (not sure of title) [...] is AMAZING. She has helped us immensely with SOP and recommendations with our tests, so customer service is great.
I like the tools within the UserTesting platform.
I like the AI functions too in tests

Cons

I have noticed some users don't seem to fully understand english which has caused problems with tests, so having a way to screen english levels out further.

Likelihood to Recommend

For website remodels we used it quite a bit for that. I'm not sure about less appropriate. I could see how it can be used for a lot of testing purposes. If I had the time and opportunity I could see using it on all my projects.

Verified User

Employee in Marketing (5001-10,000 employees)

Vetted Review

2 years of experience

UserTesting quickly de-risks product decisions with customer data

Rating: 10 out of 10

Incentivized

March 25, 2026

Use Cases and Deployment Scope

We use UserTesting to quickly gather feedback from current and prospective customers. It plays an important role in our research and design process by helping us understand customer reactions to potential products and features, uncover insights that inform product decisions, and identify which designs resonate most. UserTesting allows us to validate ideas and designs before development begins, helping us avoid costly rework when something does not meet customer needs. It is a critical tool in our product development process.

Pros

Studies fill quickly
Plethora of research methods to choose from
Panel with millions of people
Advanced synthesis features
Quantitative analysis
Qualitative tools
Moderated user testing
AI repository

Cons

Better study customization
More quantitative methods
Better participant quality
More confidence in who participants are

Likelihood to Recommend

UserTesting is well equipped for most UX research situations. It can get qualitative or quantitative data quickly that help de-risk and inform product decisions. UserZoom is best equipped for quantitative exploration, with better customization. UserTesting makes it easy to gather qualitative data and meet face to face with your customers.

Lucas Warner Lemasters

UX Research Principal in Information Technology at American Airlines (10,001+ employees)

Vetted Review

7 years of experience

View profile

Great all-round tool for for user research.

Rating: 8 out of 10

Incentivized

December 8, 2025

Use Cases and Deployment Scope

We use UserTesting to test the usability of digital products such as websites, apps, and e-newsletters with users, including our own panels and UserTesting's user panel. We also conduct surveys, card-sorts, click-tests, and other forms of research. By doing this, we ensure our digital products work well for our target audiences.

Pros

Moderated user-testing.
Unmoderated user-testing.
AI analysis of research.

Cons

Sometimes there are restrictions around types of research that can be used for moderated user-testing with our own users.
For tests on relatively small areas of a website or app, the AI analysis seems rather overblown, like it's trying too hard to come up with something insightful when the test is actually about something quite small (e.g. structure of a mobile app menu).
It's difficult to invite our own users to unmoderated user-testing because they wouldn't know how the UserTesting interface works - this is particularly an issue for mobile research.

Likelihood to Recommend

UserTesting is at its best when conducting a range of unmoderated user research tasks with UT's own user panel. UserTesting is less useful when conducting research with our own users, as the UT interface isn't readily understood by them for unmoderated tests, and the types of tests available in moderated research are rather limited.

Verified User

Professional in Information Technology (1001-5000 employees)

Vetted Review

5 years of experience

Usability Testing with Instant Insights

Rating: 8 out of 10

Incentivized

November 18, 2025

Use Cases and Deployment Scope

We use UserTesting to test out concepts of designs and flows. We also use it to ask what people expect from certain experiences. UserTesting allows for us to get opinions from people outside of the organization. The results are typically easy to consume and understand. Building surveys is easy and unmoderated reviews are a great feature.

Pros

Gathering people
the consumer sentiment after unmoderated reviews
survey creation

Cons

Sometimes word cloud feature does not work
Survey analysis incorrect at times
more variety of consumers, got same person a couple of times

Likelihood to Recommend

Looking for opinions from consumers and people outside of the organization.

Verified User

Employee (5001-10,000 employees)

Vetted Review

2 years of experience

Easily connected us with our customers

Rating: 9 out of 10

Incentivized

November 17, 2025

Use Cases and Deployment Scope

We use UserTesting in early stage discovery to understand user pain points, as well as multiple times throughout the design phase to test prototypes and IA structures. This helps us de-risk our roadmap, engage with customers and get real feedback early, and ensure we are solving the right problems so we don't have to redo work

Pros

Panel Management for both own and public panel
Multiple methods to engage users with
Easy screening process to ensure only relevant participants make through to a study

Cons

Would love to see more repository features to enable cross-linking and easy searching
No current mechanism on keeping the panel warm, especially engaging our customers who haven't yet completed a research study
More insights analysis tools to help us speed up this part of the process, particularly with moderated interviews

Likelihood to Recommend

I'd recommend UserTesting if you want customers to have an input on your roadmap, you want a recording and transcript of all research sessions stored in the cloud, want to host a panel in a system (much easier than manually recruiting and maintaining using a spreadsheet), and want to be able to quickly fill research sessions.

Kelly Jennings

Head of Research & Design in Research & Development at Reckon (51-200 employees)

Vetted Review

5 years of experience

View profile

Efficient Way to Gather Authentic Input

Rating: 6 out of 10

Incentivized

October 1, 2025

Use Cases and Deployment Scope

I have used UserTesting on research projects I have been on in the past where I have used this tool to conduct surveys, market research, user interviews and overall insights on a specific brand or product from diverse audiences.

Pros

Surveys
Diverse Audiences
Recording Features

Cons

Research Insights
Note Taking
AI features

Likelihood to Recommend

I think UserTesting is great if you want to connect to diverse audiences and get their real time feedback on a product service or brand

Verified User

Project Manager in Marketing (10,001+ employees)

Vetted Review

3 years of experience

a useful tool

Rating: 6 out of 10

Incentivized

September 2, 2025

Use Cases and Deployment Scope

Features, new designs, iterative products, etc for people on the Philadelphia area.

Pros

Recruit for individual interviews
Usability testing
Speed on short test recruitment

Cons

Screening for legitimate participants
Pricing on credit system to be more accessible
Survey capabilities

Likelihood to Recommend

It’s good for usability testing and quick test, in my experience, not so good for multiple balanced comparisons test at the same time, also not good costumer service.

Verified User

Contributor in Research & Development (201-500 employees)

Vetted Review

3 years of experience

Great for key business decisions

Rating: 8 out of 10

Incentivized

June 13, 2025

Use Cases and Deployment Scope

I use it whenever I need quick user feedback to a certain redesign, or to current designs. Their feedback help me support some necessary improvements, and represent decisive feedback sometimes.

Pros

Get users for surveys
Feedback on online navigational issues
Getting a diverse pool of users

Cons

Highlight reels could have more editing features
The note snipped have a sharing option so people go there specifically and read the note
Overlay notes on video and not before video

Likelihood to Recommend

Well for testing prototypes and general interaction things.
Not so well for very specific use cases where users need to be users of your product

Verified User

Employee in Product Management (1001-5000 employees)

Vetted Review

4 years of experience

Powerful tool that would benefit from its own purpose

Rating: 7 out of 10

Incentivized

June 6, 2025

Use Cases and Deployment Scope

UserTesting is empowering our organization to give users a voice. We are integrating their voice into our strategic priorities and it's helping us shape decisions that affect them. I conduct a variety of tests including persona development interviews, prototyping tests, IA (information architecture) tests like card sorting, or generative research where we just want to talk to users and understand their world.

Pros

Panelist recruitment and diversity of panelists.
Flexible incentive structure.
Breadth of testing modes from simple to complex.

Cons

Navigation and site structure is confusing.
Managing test folders is cumbersome.
Questionable user consent and privacy policies.

Likelihood to Recommend

UserTesting's strengths are its panelists, flexible incentive structure, and breadth of testing modes. I like that they push for the latest and greatest features that users are asking for. As the platform has changed to adopt user preferences, the navigation and site structure has diminished. It can be difficult to know where to find tools, there are inconsistencies in test organization/folder structure, and some features are just buried behind a "clean" UI. The tool suits power users well and I'd like to have easier access to powerful features.

Ryan Guinee, CFLE

Senior UX Designer in Product Management at Cru (1001-5000 employees)

Vetted Review

5 years of experience

View profile

Loading Reviews List....

Essential Part of my UX Stack

Rating: 9 out of 10

Incentivized

March 27, 2026

Use Cases and Deployment Scope

Pros

Great for recruiting testers with a very specific profile
Text transcription of user feedback
Flags feedback with positive/negative sentiments
Easy to create highlight reels around a particular question, etc.
Summary of ratings/rankings are handy

Cons

Would like the ability to move a participant from one test to another. Test 2 was an exact replica of Test 1 (I needed to make a dupe bc something went wrong, can't recall exactly what it was) and it was a pain to have to manually look at both tests to compile the final answers.
Ability to do a comparison test within a comparison test. Once I wanted to test elements within 2 designs- 2 versions of a banner vs 2 versions of a chart. Balanced comparisons only compare 2 things, and don't let you follow up with that same group of testers to ask them to compare another thing within the winning design they first chose.
A year or so ago I struggled a lot with getting testers who don't have a good mastery of the English language, as a result their feedback was often not useful "I like it. It is good." I have not had this problem in at least a year. Not sure how UserTesting has been able to screen for this...if they've found a way to determine the level of articulation when a new person is signing up?
Stalls with getting a test completed. Sometimes it takes a very long time to get participants. UserTesting has said my screener is too specific, but if I make a dupe of the test and re-run it with fresh participants, then they come in.

Likelihood to Recommend

McKenna Rowe

Director, UX in Product Management at AG1 (201-500 employees)

Vetted Review

13 years of experience

View profile