Forget about recruitment and transcription
May 22, 2023

Forget about recruitment and transcription

Gonzalo M. Gonzales | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

UserTesting allows me to create moderated and non-moderated usability tests quickly and easily. I don't need to worry about recruiting participants as they have a very wide range of participants available.

Pros

  • Recruitment
  • Setting up usability tests
  • Transcritpion

Cons

  • Using better AI for transcription
  • Sometimes it's buggy when setting up a test
  • It doesn't really work as a repository
  • It helps make the design process much more informed
  • We are sure that all our products have been tested with real users, before finishing production
  • It saves costs for recruitment and rewards
The technical support is great. They're really friendly and helpful. We've always been able to solve any issues presented. Whenever I have a problem while setting up my test, I can easily click on technical support and be contacted with a rep that we'll go into my account and solve whatever issue I have.
User Testing is very easy to use. You first select the profile of your participants. This is as simple as checking on checkboxes and creating some questions to target the right market and user. You may also just send the tests to your own customers with a simple link. After selecting your audience, you just need to drag and drop the tasks and set them up. You're always guided throughout the process and if you're missing something, the user testing platform will let you know. Really simple stuff.
User Testing is so much easier to use than other user testing tools. It's also pretty good for transcription and now they do transcription in Spanish, which is also an important part of my work and that was one of the reasons I used Dovetail. Now I still use Dovetail as it's a much better option for a research repository than user testing when using multiple research tools.

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

UserTesting solves the problem of recruitment. Thanks to UserTesting I can recruit participants from different countries around the world with the characteristics I need. Recruitment is a very difficult process for a small research team and I sometimes still struggle with that; for example, when recruiting minors for research. But not having to do the whole recruitment and reward process is a huge benefit.

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