VanillaSoft Reviews and Ratings

Use Cases and Deployment Scope

It has helped us make our calling processes more efficient. The calling team of representatives [was] able to customize the calling list before starting the calls for a day. Also, using VanillaSoft, we are able to run multiple campaigns for the calling simultaneously. It resulted in faster calling, faster results.

Likelihood to Recommend

VanillaSoft is very customizable. It will be best suited for users who like to do a lot of edits in the fields & run multiple campaigns. It helps you keep organized, so very easy to keep track of follow-ups and appointments.

Use Cases and Deployment Scope

Every employee at our company uses VanillaSoft—the openers, the closers, and me, the administrator. It is crucial in managing our leads and measuring the performance of all team members. Most of our communications to our clients and prospects run through VanillaSoft. We trust VanillaSoft on a day-to-day basis.

Likelihood to Recommend

If you run a sales office and VanillaSoft is a great CRM to easily track your contacts. The calendar functionality is great and all leads are easily searchable. Outbound product sales is a scenario that would warrant the use of VanillaSoft. A scenario where VanillaSoft might not be very well suited is if your sales required bookings or event planning.

Use Cases and Deployment Scope

VanillaSoft is used by our entire company and keeps all of our leads, accounts, and calls organized.

We also use VanillaSoft Connect to track and record all of our calls which is essential for our QA.

Likelihood to Recommend

VanillaSoft is an excellent tool for managing a company's employees and database.

The integration with VS Connect, audio reviews, and reporting functionality are impressive and allow your entire organization to stay organized, on track, and accountable. Highly recommend to companies who have mostly remote workers.

Use Cases and Deployment Scope

VanillaSoft is being used by our internal sales team who do outbound calls and convert the leads that come across through our various running digital or online marketing channels and campaigns.

Likelihood to Recommend

It falls best at a place where customization is the key requirement. The endless possibilities and the customization it offers are mind-blowing. However, the same customization sometimes comes up to be a problem. It gets too complex and complicated at times to set up everything, especially in the initial phase of using this software.

Use Cases and Deployment Scope

Within our company, the sales department uses VanillaSoft to manage our customers, screen potential prospects, track leads, prioritize, and standardize our sales process. It's currently integrated with Salesforce which lets us use the entire database we have in it. It's an easy all-in-one software that optimizes time for our sales department.

Likelihood to Recommend

VanillaSoft helps the company optimize its efforts and time. Resources are limited, and for a sales department to have everything there just to be able to make hundreds of calls a day is what the company needs. It's better suited for high volume cold calling (call centers), but for other types of businesses, it works just fine. Easy to use, the information you need is accessible for everyone.

Use Cases and Deployment Scope

It is being used just by the sales department. It helps with cold calling, managing sales leads, appointment setting, and also helps with keeping leads hot with thorough notes taking to allow passing leads from one caller to another or to the actual sales person themselves. It is really effective in helping with outbound and inbound sales.

Likelihood to Recommend

If you have an outbound marketing team (especially virtual assistant) it is definitely great to have this! We have been using it with our virtual assistant team in Philippines for outbound cold calling and it keeps the process really really tight. If you have a decent size team this is your solution.

Use Cases and Deployment Scope

VanillaSoft was selected and deployed as the preferred solution for executing outbound calls supporting marketing campaigns. The solution was adopted for use in the marketing department only and did not serve the needs of other departments for this organization.

Likelihood to Recommend

VanillaSoft is an excellent option for smaller offices looking to drive their sales revenue by adding a power dialing solution without having to invest a large amount of money to do so.

Use Cases and Deployment Scope

It is used as our CRM by all the staff. Easy to use and navigate.

Likelihood to Recommend

<ul><li>It's easy to use.</li><li>Could do with refining the export process.</li><li>Should be easier to import both the UK and overseas telephone numbers from one spreadsheet.</li></ul>

Use Cases and Deployment Scope

VanillaSoft is being leveraged by our demand generation team. It’s is an important part of how a lead moves through our funnel, gets to a sales rep and completes their journey whether it be as converting to a customer or not. This can really help on the engagement and nurture side of things. We have great success leveraging this tool to move people through their journey in our marketing funnel.

Likelihood to Recommend

VanillaSoft is well suited for any marketing operations or sales operations team looking for a tool to help them efficiently reach prospects and engage with them through a streamlined method. This can be a great way to manage that engagement, measure it, and keep track of various aspects of prospects.

Use Cases and Deployment Scope

We have used the VanillaSoft platform for multiple reasons, the main one is to generate documentation for our client services and client's sales team. With some additional software integration, we have accomplished establishing a transparent channel with our clients, giving them analytics and business intelligence that they won't get elsewhere.

Likelihood to Recommend

VanillaSoft is well suited for the call center scenarios, it helps the representatives to keep all the leads information well organized and in one single place to speed up daily tasks efficiently and effectively. VanillaSoft is easy to set up, even someone who is new can have it up and running in minutes.