Veeqo is essential for online retailers
Use Cases and Deployment Scope
We use veeqo to bring together all our orders from different sales channels, we are then able to quickly ship the orders and manage the tracking and automated messages to the customer. We can also leave notes and tag other employees so we are able to keep a detailed record of what is happening with an order. We can also manage stock.
Pros
- Allows us to ship orders without having to book manually, saves a lot of time.
- Allows us to keep track of stock levels.
- Allows us to produce invoices, packing slips, custom forms etc automatically
Cons
- Allow notes to be deleted/edited by the author, sometimes people make a mistake
- When creating invoice templates etc, guidelines would help everything line up
- When using the search function, have search check the notes section as well
Most Important Features
- All sales channels coming into 1 location
- Automatically booking shipping
- Tracking stock levels
Return on Investment
- Has saved staff huge amounts of time, which is now used on customer acquisition
- Allowed staff to keep track on order issues though the notes section and tagging staff
- Using the invoice, custom form templates has helped ensure orders to EU don't have customs issues
Alternatives Considered
ShipStation
Other Software Used
monday sales CRM, Shopify, Adobe Commerce (Magento Commerce)
